Preferred Hotels & Resorts Welcomes 24 New Member Hotels

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 Preferred Hotels & Resorts, the world’s largest independent hotel brand representing more than 750 hotels, resorts, and residences across 85 countries, is pleased to welcome 24 new member hotels to its global portfolio between October 1 – December 31, 2019. From a historic retreat in central Mexico to the brand’s first-ever properties in Finland and Brunei, this expansion at the end of 2019 represents Preferred’s unwavering commitment to partnering with the finest luxury hotels in every corner of the globe. Highlights of the new additions include:  

Klaus K Hotel (Helsinki, Finland) 

Located in Helsinki’s historic city center, the 171-room Klaus K Hotel takes its narrative and design cues from the Finnish national epic, The Kalevala and the country's mythological creation story that the world emerged from seven eggs. The egg shape is characterized throughout the hotel, most prominently in the check-in desk design, which features a halo of antler-like artwork, and in one of the Sky Suites, which boasts an egg-shaped bed. Guests can opt for one of the Art Rooms inspired by culturally relevant local artists or indulge with a stay in The Nympheus Suite, which pays tribute to designer William Turner through its ornate décor and textiles depicting his 1915 illustration of water lilies and birds. 

The Empire Brunei (Brunei Darussalam) 

Set on 445 coastal acres on the South China Sea amidst tropical rainforests, The Empire Brunei - rich in Malay culture and warm Bruneian hospitality - boasts 522 exquisite accommodations, seven international restaurants, and five swimming pools. Seasoned luxury travelers will love the 16 secluded villas featuring gardens, living areas, and balconies with ocean views. Experiences include stand-up paddle boarding at the Grand Lagoon, an eight-lane bowling hall, a deluxe spa, a three-screen cinema showing box office hits, and almost two miles of private beaches. Golfers can test their handicap on the 18-hole Jack Nicklaus Signature Golf Course at The Country Club, which offers night golf and a golf academy.

Live Aqua Urban Resort San Miguel de Allende (San Miguel de Allende, Mexico) 

Situated in the cultural heart of San Miguel de Allende, one of Mexico’s most vibrant destinations and a UNESCO World Heritage site, the 153-room Live Aqua Urban Resort San Miguel de Allende has quickly garnered favor since its launch in November 2018. Thoughtful accommodation experiences include the Eve Suite created for brides and their parties and the Luna Suite Presidential with double-height ceilings and a private plunge pool, with all rooms offering vintage record players. Foodies can take advantage of five distinct culinary venues, including Zibu, which offers a unique Mex-Thai menu, and the Spice Market, which creates spicy, Southeast Asian-inspired dishes. 

The Serras (Barcelona, Spain) 

Nestled on the Port of Barcelona with views out to the Mediterranean, The Serras embraces the history of its surrounding Gothic Quarter neighborhood inside and out with 28 artfully designed soundproof guestrooms and suites and a façade built in 1846 by 19th century architect Francesc Daniel Molina, famous for his work on Barcelona’s Plaça Reial, which housed one of Pablo Picasso’s first studios. Guests can take advantage of walkable access to nearby cultural landmarks including the Cathedral of Barcelona, Las Ramblas, the Basilica de Santa Maria del Mar, and golden beaches before returning to an oasis of calm and Catalan cuisine at Informal by Michelin-starred chef Marc Gascons or poolside sundowners on the rooftop at El Sueño. 

The Royal Park Hotel Iconic Osaka Midosuji (Osaka, Japan) 

Blending traditional Japanese charm with modern design touches, The Royal Park Hotel Iconic Osaka Midosuji launches in March 2020 in Osaka’s bustling central district. All 352 guestrooms and suites are located on the 16th floor or higher, offering unparalleled views of the surrounding cityscape. The Executive Floors are ideal for business travelers with memorable dining options that include complimentary breakfast, cocktails, and afternoon tea in the 25th floor Executive Lounge. During their stay in Japan’s food capital, the guest relations team can help visitors explore the neighborhood scene where they can sample local favorites like okonomiyaki (savory pancakes) and oshizushi (traditional ‘box pressed’ sushi).  

Drei Mohren Hotel (Augsburg - Greater Munich Area, Germany)  

Situated in one of Germany’s oldest cities, the Drei Mohren Hotel extends 132 sophisticated guestrooms and suites combining rich woods, textured fabrics, and polished floors in the bustling Maximilianstrasse, just steps from top attractions including the Goldener Saal and the Fuggerei Museum. For an exclusive dining experience, the on-property Michelin-starred restaurant Sartory – named after Augsburg’s famed 18th-century chef – is open to only 24 guests each evening and serves refined French cuisine showcasing fresh, local ingredients. For spa enthusiasts, the onsite Steinborn SPA offers more than 3,800 square feet of wellness spaces with steam bath facilities, bio sauna, Finnish sauna, and relaxation room.  

Paramount Hotel Dubai (Dubai, United Arab Emirates) 

Inspired by Old Hollywood glamour and Dubai’s innovative design aesthetic, Paramount Hotel Dubai opened its doors in November 2019 as the region’s first Paramount property. The hotel offers 823 guestrooms that present an in-room blockbuster cinema experience through vintage Hollywood artwork, movie set-inspired lighting, and high-tech entertainment systems. Movie buffs will revel in the themed suites, which pay homage to classic Paramount Pictures, including The Godfather tribute Don Corleone Suite, the diva-inspired Carole Lombard Suite, and the Great Gatsby-era Charleston Suite. Other standout facilities include a private dine-in cinema, a live entertainment stage, a chocolate lab, and a 1920s speakeasy bar.  

Additional member hotels to join Preferred Hotels & Resorts from October 1 – December 31, 2019 include:     

For more information on these properties, or any others represented within the Preferred Hotels & Resorts portfolio, please visit www.PreferredHotels.com.     

About Preferred Hotels & Resorts
Preferred Hotels & Resorts is the world’s largest independent hotel brand, representing more than 750 distinctive hotels, resorts, residences, and unique hotel groups across 85 countries. Through its five global collections, Preferred Hotels & Resorts connects discerning travelers to the singular luxury hospitality experience that meets their life and style preferences for each occasion. Every property within the portfolio maintains the high quality standards and unparalleled service levels required by the Preferred Hotels & Resorts Integrated Quality Assurance Program. The I Prefer™ hotel rewards program, Preferred Residences℠, Preferred Pride℠, and Preferred Golf™ offer valuable benefits for travelers seeking a unique experience. For more information, visit PreferredHotels.com.

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InterContinental Hotels & Resorts reveals multi-sensory experiences in seven cities around the world that have been voted as InterContinental ICons 2020

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It is the world’s largest luxury hotel brand, today reveals the most iconic sights, sounds, tastes, smells and sensations that travelers should experience in 2020 if they want to really get to know the city they are visiting

The list of experiences was determined through an online public vote and then ranked by a panel of worldly influencers and leading travel experts as the best additions to conventional tourist destinations.

Discover the InterContinental ICons:

New York  

  • Fresh bagels at a West Village bagel shop

  • Soaking up the sunshine on a lunchtime picnic in Central Park

    Mexico City

  • The smoky flavor of tacos al pastor 

  • The views of Paseo de la Reforma in the early morning 

    Paris 

  • The smell of oven-fresh bread from the boulangeries of Oberkampf 

  • Filling your basket with organic cheeses and prunes from the organic market in Les Batignolles 

    London 

  • The contrast of old and new architecture on the ever-changing London skyline

  • Spotting the stags emerge in Richmond Park on a misty, autumn morning

    Dubai 

  • Tasting the many unique flavors of Karak Chai along Jumeirah Beach Road  

  • The crackle of a campfire breaking the silence on a night-time desert escape 

    Sydney 

  • The Sydney skyline viewed from a rooftop in Five Ways Paddington

  • The smell of sunblock and a barbeque cooking up on the North Bondi grassy knoll 

    Shanghai 

  • Old songs played on a vinyl record player 

  • The melodious bells of the clock tower on the Bund 

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SOURCE : ihgplc.com

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Wafik Youssef appointed Vice President Operations at Kempinski Hotels Middle East & Africa

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He started his career with the group in 2006 at the Kempinski Hotel Mall of the Emirates, Dubai.

In 2008 he took over the role of Front Office Manager at the Atlantis the Palm, Dubai.

In 2009 at Kempinski Hotelsheld he held on several positions in various geographic destinations including Front Office Manager and Rooms Division Manager at the Grand Hotel Kempinski, High Tatras, Slovakia, and Executive Assistant Manager at the Grand Hotel Djibloho Kempinski, Equatorial Guinea.

In 2015, the Egyptian national joined the Regional Office Middle East & Africa in Dubai as Regional Operations Manager. More recently, he has held the role of Regional Director of Operations, Middle East & Africa where he has been instrumental in setting performance standards and driving quality and compliance throughout the MEA region.

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SOURCE : hospitality-on

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The Future Leaders Programme: Opening A World Of Opportunity

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IHG's graduate scheme aims to guide talented young leaders from supervisors to future business leaders. It's known as the 'IHG Future Leaders program'. Zak Muysken, a Future Leader graduate, shared about his experiences in IHG. Let’s talk it in brief :

Being Given The Room to Grow

The Future Leaders Programme offers direct one-on-one mentorship from a General Manager who’s there to support us the whole way through. Even though I’m initially a little daunted by the idea of starting this role in housekeeping, the training programs I underwent ensured my confidence in taking on any position within IHG’s hotels. I was shown how to do every role at every level: room service, looking after public areas, cleaning, supervising, and much more. This gave me a sound knowledge of each function’s specific role in a hotel setting.

Having The Freedom To Build My Own Leadership Style

Building my own leadership style is something that comes hand-in-hand with your training. In my training at IHG, I learned how to adapt to working with a range of different cultures and personalities. This training is vital as one leadership style may not translate to different departments and colleagues, so we need to find ways to adapt to different scenarios.

Contributing to IHG’s Strategic Direction

Through our Strategic Model, I focused on value-creation by building preferred brands, delivering a superior owner proposition, leveraging scale and generating revenue through the lowest-cost, direct channels

IHG: The Company to Kick-start Your Career

If we’re looking to climb the hospitality hierarchy quickly and fast-track your development as a hotelier, the Future Leaders Programme is a great place to start. The program trained me in key functions of hotel departments and allowed us to develop our understanding of what it’s like working in a multicultural team. I was given a supportive environment I needed to take key pieces of advice from our mentor and implement them in own way. I’m very lucky to travel to different countries and experience our ‘True Hospitality’ promise from a range of perspectives, and I feel that means me I bring a holistic and inclusive view to the table - making ous a rounded leader who’s proud to work for IHG.

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Nobu Hotels announces eight new hotels in 2020

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The brand, founded by Chief Nobu Matsuhisa, Robert De Niro, and Meir Teper, will soon welcome new properties in Warsaw, London, Riyadh, and Chicago, as well as the completion of the transformation of the Nobu Palo Alto Hotel in California (USA). It was founded after extending the Nobu Restaurant brand to a lifestyle hotel brand. The first Nobu Hotel opened in 2013 in Las Vegas

Hotel openings announced for 2020 are:

  • Nobu Hotel Warsaw, Poland (117 keys)

  • Nobu Hotel Palo Alto, United States (73 rooms)

  • Nobu Hotel London Portman Square, United Kingdom (259 keys)

  • Nobu Hotel Chicago, United States (119 keys)

  • Nobu Hotel Riyadh, Saudi Arabia (119 keys)

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SOURCE: hospitality-on

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Restaurants should embrace ‘inclusive dining’ says Master Chef winner

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Elena Duggan, the winner of Master Chef Australia 2017, has called on restaurants to embrace a more inclusive approach to dining that doesn’t prevent people with certain disabilities or allergies from eating in their venues.

‘Inclusive Dining’ to mean making items gluten-free and using natural sugars in fruit rather than adding refined sugars. On her winning run on Master Chef Australia, she used gluten in only two dishes out of 6

According to Statistic in  Australia up to 20% of people have a disability of some sort, she said that the benefits of inclusive dining would speak for themselves

She will be hosting a three-day residency at MasterChef, the TV Experience in Dubai on February 18-20, where she will serve a five-course flexi-menu that can be adapted to suit customers’ dietary requirements.

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The St. Regis Saadiyat Island Resort, Abu Dhabi hires executive chef

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Having more than two decades of experience Michael Gremer appointed as Executive Chef.He will be expected to maintain a high level of quality across all of the resort’s F&B venues while also working on new menu ideas

Prior to his appointment in the UAE capital, the 51-year old has held posts across China, Indonesia, Malaysia, Singapore, Thailand and Taiwan

Venues include Buddha-Bar Beach Abu Dhabi, Mazi Abu Dhabi serving Greek cuisine, Mediterranean outlet Olea, Southeast-Asian restaurant Sontaya, The Manhattan Lounge, and The Drawing Room pastry shop

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Novotel Hotels & Resorts, Goa appoints Alex Dias as executive chef

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Chef Alex is a result-oriented professional with over 26 years of culinary experience

Prior to joining Accor, Chef Alex has worked with some of the finest brands like Hilton Hotels in Sharjah as the Head Chef, Abu Dhabi National Hotels Compass ME Das Island in Abu Dhabi as the Executive Chef, Crowne Plaza Abu Dhabi as the Sous Chef and more.

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SOURCE : hotelierindia

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The first Louis Vuitton restaurant opens in Osaka

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In line with the opening of its department store in Osaka, Louis Vuitton opened its very first restaurant in the world on February 1, on the top floor of the building: Café V.T

The Japanese- and French-inspired menu of the cocktail bar and adjoining restaurant Sugalabo V has been specially developed by chef Yosuke Suga, whose Tokyo restaurant, Sugalabo, has been ranked by "La Liste" as one of the four best in the world.

It is reserved only for 24 privileged clients and by invitation only

SOURCE :

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Chef of two-Michelin-starred Greenhouse in Mayfair coming to Ossiano

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Atlantis, The Palm’s Ossiano F&B venue will soon welcome British chef Alex Dilling to collaborate on an 11-course menu.

The Four Hands Dinner will include iced cauliflower and trout with a selection of canapes, including asparagus, hamachi, eel and kumquat, hibiscus and corn and pani puri yogurt. This will be followed by razor clam and seafoam, oyster vichyssoise, foie gras, and rhubarb condiment.

The menu will be paired with a choice of wines or other alcoholic beverages and musical entertainment.

Alex Dilling and Grégoire Berger

Alex Dilling and Grégoire Berger

Souk Madinat Jumeriah to host Eco-friendly food festival

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They will run an Eco-friendly food festival from February 28 to March 7.

It will comprise two VeggiTech Markets, along with various F&B classes and a sustainability-focused Souk Restaurant Week and serve as a marketplace for guests to shop for locally-sourced and healthy produce which comes packaging-free or in plant-based packaging

Trader Vic’s and McGettigan’s will run beverage-related classes for guests

They will offer a selection of curated menus to visitors, all of which will incorporate locally-sourced ingredients

Walsh added: “Dubai Retail is committed to far-reaching sustainability initiatives for the good of tomorrow, and activations such as Homegrown@Souk are a great opportunity to raise awareness and get us there one small step at a time.”

VeggiTech will serve as a marketplace for guests to shop for locally-sourced and healthy produce.

VeggiTech will serve as a marketplace for guests to shop for locally-sourced and healthy produce.

Hilton RAK Resort and Spa appoints Executive Chef

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Ahmad Kasdi Mohd Dahar A culinary veteran, brings more than 20 years of experience to the role, having worked for the World Expo in Malan presenting Malaysia, as well as previously being a business partner of Royal Brunei Catering now appointed as executive chef.

He will be responsible for the daily operations of all the resort’s F&B venues, including Lebanese restaurant Al Maeda, Italian restaurant Piaceri da Gustare, Latin/Caribe Pura Vida restaurant and the Mediterranean Sol Bar on the beach and also be asked to aid in the development of new menus and ensure items are created using sustainable and local ingredients.

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Radisson starts 2020 with 17 new hotels in India

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Radisson Hotel Group has just announced the signing of 17 new hotels in India. This step is aligned with its global expansion and transformation strategy called “Destination 2022”, which foresees an increased portfolio of more than 150 hotels and 17,000 rooms in South Asia.

It aims at introducing its brands in key gateway cities and emerging destinations worldwide

Here is the list of the newly signed hotels and their main features:

Radisson Blu Hotel Jaipur Malviya Nagar: The 180-room hotel is expected to open in 2025. It is also located in one of three cities in the Golden Triangle tourist circuit and well connected with major cities of India.

Radisson Hotel Greater Noida: The 180-room hotel is scheduled to open in 2021 and will be part of a mixed-use project featuring 1,200 office units.

Radisson Hotel Dehradun: The 120-room property is expected to be operational by 2023 and will target leisure guests and business travelers.

Radisson Hotel Agra: The 165-room hotel which opened in June 2019

Radisson Hotel Gurugram Sohna Road City Center: Operational since April 2019, this 135-room hotel enjoys a convenient location on Sohna Road, Gurugram, which is home to more than 250 Fortune 500 companies. 

Radisson Hotel Vadodara: Scheduled to be operational by 2023 and situated in the industrial hub of Vadodara, the hotel will offer 140 rooms, two restaurants.

Radisson Hotel Bareilly: The 100-room hotel is expected to be operational by 2021 and will be easily accessible from Lucknow and Delhi. This property is to be the first international upscale hotel in Bareilly, one of India’s 100 planned smart cities.

Radisson Hotel Vaishno Devi: The 100-room hotel is scheduled to open in 2022 and will mark the Group’s entry into Katra, one of India’s most important pilgrimage sites

Radisson Hotel Dehradun: The 120-room hotel .The hotel is expected to be operational by 2023.

Park Inn by Radisson Vaishno Devi: The hotel is scheduled to open in 2022 and will be the second part of a dual-branded development with Radisson Hotel Vaishno Deviand will deliver a choice of 184 rooms.

And the list of other hotels are :

Park Inn by Radisson Kashipur Resort

Park Inn by Radisson Saputara

Park Inn by Radisson Surat

Park Inn by Radisson Jalandhar

Park Inn by Radisson Gwalior

Park Inn by Radisson Jabalpur

Park Inn by Radisson Mashobra

As a reminder, in early 2019, the Chinese Jin Jiang Group acquired the Radisson Hotel Group and was positioned as the second most important hotel group in the world with a portfolio of 9,436 hotels or 915,507 rooms

SOURCE : hospitalitynet

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Ten Examples Of Customer Experience Innovation In Hospitality

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The hospitality industry is constantly innovating to better serve its customers. Here are the top 10 recent customer experience innovations in the hospitality and the brands that are leading the charge.

Facial Recognition

Instead of having to wait in line at the front desk to check-in, some hotels are moving to facial recognition scans to get guests in their rooms. Marriott is testing the technology at its hotels in China, which shortern check-in time from three minutes or more to less than one minute

Voice-Controlled Rooms

InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.

Robots

It can play a number of roles in hotels, from cleaning rooms to staffing the front desk robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans

RFID Wristbands

More hotels are moving away from traditional room keys to leveraging RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge

Chatbots

Chatbots give guests instant access to information without having to wait for the front desk. 

Mobile Room Keys

Combining the ideas in self-check-in and simpler room keys, a number of hotels are moving to mobile room keys. Guests simply check-in using the hotel’s app and are notified when their room is ready. Instead of waiting in line at the front desk, guests can go straight to their rooms and use their smartphones or smartwatches to unlock the door

Smart Amenities

Throughout the room allow guests to completely customize their experience and make the room as comfortable as possible. Each room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm, and lighting in one place

Virtual Reality

It allows guests to tour a hotel, choose a room and book it seamlessly online. They can also experience local attractions and feel confident in their travel choices before they arrive Radisson and Omni and few other hotels offer the service and have seen improved customer satisfaction and online booking rates.

Located-Based Services

Modern hotels can locate guests and employees, which allows them to offer more personalized service. If a guest is in the hotel bar, they could receive a push notification about a deal on drinks. The hotel staff could be alerted to guests’ preferences based on where they spend their time. Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.

Augmented Reality

It can be used to take guests on a tour of the hotel, showcasing the property’s amenities and share information about the area. The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.

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All-Inclusive Hospitality Leader Playa Hotels & Resorts Recognized as a Great Place To Work

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About Playa Hotels & Resorts N.V.

A leading owner, operator, and developer of all-inclusive resorts in prime beachfront locations in popular vacation destinations in Mexico and the Caribbean. It also has offices in Amsterdam, Netherlands, Fairfax, Virginia and regional offices in Mexico, Jamaica and the Dominican Republic.

It owns and/or manages a total portfolio consisting of 23 resorts (8,690 rooms) located in Mexico, Jamaica, and the Dominican Republic

The leading owner and operator of all-inclusive resorts in Mexico and the Caribbean have been recognized as a Great Place To Work™ certified company.

Known as the global authority on workplace culture, the data-driven, Great Place to Work uses a rigorous multi-step independent analysis

Alex Stadlin, COO said

“Our level of associate engagement and quality of work is seldom seen in the hospitality sector,” and “Our success is rooted in the dedication of our associates and a shared passion for delivering a memorable guest experience.”

The survey shows that the company’s emphasis on creating a healthy workplace culture is highly regarded with more than 99 percent of associates recognizing Playa as a great place to work. The analysis further shows that 100% of associates believe in executive leadership and their ability to deliver on their promises.

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Tarkett Names SVP For Hospitality Division

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Tarkett, a worldwide leader in innovative and sustainable flooring, has promoted Kim Drautz to SVP, she has more than 25 years of hospitality and sales leadership experience, Drautz brings knowledge and expertise to the role.

Prior to joining Tarkett, she served as president/COO of Stoney Creek Hospitality, a hospitality management company that owns and manages 15 hotel properties in the Midwest, and also held various sales leadership roles in the industry.

She is the first woman to lead the hospitality business for Tarkett North America and will also serve as a member of the company’s senior leadership team

She will be responsible for leading the company’s hospitality business throughout North America

Drautz said. “Our customers are looking to create real connections with people and set the stage for important milestones—from weddings to weekend getaways

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Execs on the Move: IHG, Valor Hospitality, Outrigger; More…

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IHG Appoints Chief Technology Officer

IHG appoints Daniel Blanchard as chief technology officer having 25 years of experience in IT business management, strategy, transformation, architecture governance, and program management. He will oversee infrastructure and operations, enterprise architecture, IT security operations, application development, and corporate support.

He served as the VP, IT infrastructure and reliability at Delta Air Lines. Prior to Delta, Blanchard spent more than 20 years at Marriott International in a variety of information technology leadership roles. He began his career at Boeing.

Valor Hospitality Co-founder Steps Down

 Valor’s U.S. and U.K. teams will commit significant resources across disciplines to ensure Valor’s Africa and Middle East services are bolstered with both local and global expertise.

The co-founder and managing partner of Valor’s Africa and Middle East divisions are joining Sun International Casinos and Resorts, a South African resort hotel chain and casino, as chief operating officer

Valor executives Michael Pownall, Tony Romer-Lee and McGlashan have restructured their roles to address needs created by Wood’s departure:

Pownall, co-founder and managing partner, Africa & Middle East, will head global branded operations.

Valor also welcomes Willie Williams as director of sales and marketing. Williams brings more than 20 years of senior corporate and independent hotel sales experience in Southern Africa to the team.

Spire Promotes From Within

Spire Hospitality has promoted Shozib Khan to VP of hotel performance and analytics. He brings more than 20 years of experience working in various positions in hotels and in a corporate capacity.

Alongside Russell, Khan will play a key leadership role in maximizing value through improved operations, analysis, service and overall company objectives.

Phoenix American Hospitality Adds Brad Cooke as Internal Wholesaler

A Dallas-based opportunistic hotel fund manager has added Brad Cooke to its distribution team as an internal wholesaler. He brings nearly a decade of experience. Previously, he was a regional sales consultant at Plano Capital Group with Highland Capital Management

He gained experience selling business development companies, REITs, mutual funds, interval funds, and 1031 exchange products

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Five Hospitality Technology Trends Every Hotel Should Adopt

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Let’s look at the top 5 technology trends that every hotel should adopt:

Artificial Intelligence

It has a great impact on the ability to understand and personalize the guest experience and to determine the rates and maximize revenue. This is why it becomes crucial for hoteliers to make use of hospitality software  that is driven by AI

Chatbots

It understands simple questions and provides answers almost instantly, taking the burden away from staff and improving the experience for customers.

Voice

It offers a new way for hoteliers to interact with their guests. It has an excellent future for the in-room experience as well, thus allowing guests to easily order everything from an extra water bottle to spa services or any other room service

Virtual Reality

This technology will create a completely seamless experience for the guests.

  Blockchain

Blockchain is a list of encrypted digital records where transactions are recorded and kept permanently. It can be used in a channel manager software to effectively manage channels and ensure maximum meta visibility across the hotel distribution system while making booking more profitable for hoteliers and more affordable for guests

 

Hyatt's Commitment to India's Thriving Hospitality Sector

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Expanding into new territories is key to our robust growth plans, creating differentiated experiences for our guests is also central to our brand philosophy

According to a World Economic Forum 2019 report, India ranks 34th in the world travel and tourism competitiveness index.

Our journey in the country began over three decades ago, with the launch of Hyatt Regency Delhi in 1983

Today, eight brands of Hyatt operating within the country - Andaz, Park Hyatt, Grand Hyatt, Hyatt Regency, Hyatt Centric, Hyatt, Hyatt Place and Alila, India stands third only to the US and China in Hyatt’s global pipeline. 

We also introduced two Alila properties - Alila Diwa Goa and Alila Fort Bishangarh (Jaipur) as part of our global acquisition of Two Roads Hospitality.

Recently, we announced the opening of Hyatt Regency Thrissur and Hyatt Regency Dharamshala resort, which join 11 hotels under the Hyatt Regency brand in India

In 2020, Our growth plans in India are in sync with this dynamic shift. We plan to open 11 new hotels in India across Hyatt brands and be where our guests are traveling our presence in emerging business, leisure and cultural destinations such as Alibaug, Udaipur, Jaipur, Dehradun, Digha, Trivandrum, Vijaywada, and Vadodara. 

Hyatt has an app that offers guests several functionalities which include but are not limited to searching, selecting and booking rooms at any of our Hyatt hotels. Our app and our tech-friendly hotel services have strengthened our guest relationships and contributed to impressive successes and achievements for Hyatt in India. 

We have a Leadership Talent Exchange Program that supports our experiential learning objectives and provides innovative ways to challenge and motivate employees.

Our global program RiseHY aims to provide youngsters from less privileged backgrounds with the opportunity and training to create a career for themselves in this industry and our hotels

Our 2020 water goal is to reduce water consumption per guest night by 25% compared to a 2006 baseline, and by 30% in water-stressed areas.

Hyatt Regency Delhi also opened an in-house water bottling plant

To date, in our journey in India, Hyatt has exemplified how to embrace the best of local culture while maintaining international hospitality standards. As we set forth into a new decade, we are committed to focusing our efforts towards building a successful – and most importantly, a caring - business

 

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