General Manager Interviews

We envision Grand Mercure Mysore as a place where people come to relax, rejuvenate, and immerse themselves in the rich tapestry of Mysore’s culture.

My global experience managing luxury hotels has significantly influenced my management style. Working in diverse environments has taught me to adapt to various cultures and address unique operational challenges, which is particularly valuable at OZEN LIFE MAADHOO with its diverse guest demographic.

In the coming months, you can expect us to continue leveraging technology and automation to enhance guest experiences at DoubleTree by Hilton Varanasi. We are working on integrating advanced data analytics to personalize guest interactions further and enhance operational efficiency.

We recycle food waste into compost, use glass instead of plastic for water, and harness solar energy with 1,443 panels generating 2,000 KWH daily. Our reforestation efforts aim to convert open scrub into dense forest cover, while community programs empower local women in sustainable farming. Embracing an earth-to-table approach, we also grow organic produce.

For those aspiring to become hotel General Managers, my foremost advice is to never lose sight of the path you've traveled to reach this position. The journey from the ground level, starting at an entry position, holds immense significance. It's crucial not to forget your humble beginnings, as this keeps you rooted and grounded amidst growth.

We are continuously evolving to meet the changing needs and preferences of our guests, leveraging technology and innovation to enhance the guest experience. Our focus on sustainability and community engagement is also a key part of our future vision.

The hospitality industry scenario in India is moving quickly. My advice is to stay flexible and keep learning. Change is good, whether it is in tech or in what our guests need. The heart of hospitality, making guests feel at home, will always be the same. Keep improving your people skills and your passion for service. The future looks promising, and I’m excited to see how newcomers will shape it.

We are continuously working around ideas that have a touch of luxury & the warmth of home setting us apart from other functioning brands & their services.

The paramount quality required for thriving in any industry, particularly within the realm of hospitality, is an unwavering passion for one’s work. It has been astutely stated that “The only way to do great work is to love what you do” In this context, I firmly believe that to excel in the hospitality industry, one must not only be hardworking but also inherently passionate about their role.

Golkonda Resort & Hotels is a Hyderabad based Hospitality operation, We feel proud Hyderabadi, Son of Soil in terms of extending Nizami Delicacy to all our esteemed clients of the tech city, at the same time we try to be contemporary yet native.  

Confidence, Communication, Culture Fit followed by ability to produce results and Job Knowledge are my 5 Point check list when I look for a team member.

Marriott's core philosophy, echoing the words of Mr. Marriott himself, centers on the belief that we must take care of our associates, who, in turn, will provide exceptional care to our guests. This principle is not just a theory but a practice deeply ingrained in our approach.

My favourite interview question is, "If you could design an immersive guest experience that truly embodies the essence of India, what would it entail?" This question allows candidates to showcase their creativity, cultural understanding, and alignment with our vision.

In an age when business management is being more data driven, I still believe in the strength of my own business acumen, supremacy of common sense and emotional quotient over pure analytics.

My advise would be to expose yourself in different departments such as Housekeeping, Front office, Accounts, Revenue , Sales, Food and Beverage. When you find your interest in one of these department, start to micro focussing in that particular department.

Lead by example – Have always believed this. As a leader, demonstrate the quality and behaviors you expect from your team. Be approachable , supportive and lead with integrity.

What is the one app / tech solution you would love to see?

On the lighter side, an app which will help in identifying a discount seeker or a guest who complains a lot.

One of the foremost skills that an individual must have in hospitality industry is to maintain strong guest relations. Patrons love personalized services during their stay and one who knows their customers and their preferences better gains popularity for their work in the long run.

As someone with extensive experience in the industry, I have identified five essential skills that I believe will be particularly important moving forward to provide exceptional service and create memorable experiences for their guests. 

 Technology proficiency

 Cultural intelligence

 Emotional intelligence

 Sustainability awareness

 Creativity and innovation

By developing these skills, hospitality professionals can position themselves for success in the rapidly changing landscape of the industry.