Top 5 unique coffee orders every true coffee enthusiast should try

Coffee is more than just a drink; it is a universal language that brings people together, connecting cultures and communities across the globe.

From the first morning cup to that mid-afternoon pick-me-up, coffee has become an essential part of daily life for many. With a wide array of flavors, ranging from caramel to hazelnut, and even seasonal delights like pumpkin spice, there’s truly a coffee to match every mood.

Whether you’re a seasoned enthusiast or a casual drinker, trying unique coffee orders can be a fun and rewarding experience. In this article, we’re excited to share five unique coffee orders every true coffee lover should try.

1. Iced Thai Coconut Latte - abCoffee:

Missing the vibes of summer? This Iced Thai Coconut Latte will transport you straight to sunny days by the beach. abCoffee, India’s highest-rated and award-winning specialty coffee company, is known for bringing the finest Indian-grown coffees to your cup. Their Thai Coconut Latte is a perfect blend of smooth, creamy coconut milk and strong coffee—refreshing, sweet, and completely dairy-free. This drink is not just a coffee; it’s almost a meal in a glass. Inspired by the classic Thai iced coffee, it’s a bestseller at abCoffee for all the right reasons. If you’re looking to shake up your usual coffee routine, this one is a must-try!

2. Vietnamese style iced coffee - Blue Tokai: For coffee enthusiasts

Looking to try something different, the Vietnamese-style iced coffee from Blue Tokai is a must-try. This iced coffee is stronger, bolder, and thicker than your typical cold brew. Made with Vietnamese-grown Robusta beans, it has a rich, sweet flavor that’s perfect for a cooling caffeine fix. Whether you’re working on your laptop, reading a book, or chatting with friends, Blue Tokai offers a cozy space to enjoy this unique, refreshing brew.

3. Banana Caramel Frappe - Pret A Manger:

For coffee lovers looking to try something different, the Banana Caramel Frappe is a must-try. It combines the natural sweetness of frozen bananas with the rich aroma of freshly brewed coffee. Blended with ice and perfectly sweetened, it’s topped with homemade caramel sauce and a dollop of whipped cream.

This refreshing and indulgent drink is the perfect mid-day pick-me-up, offering a delightful mix of creamy, caramel goodness that’s hard to resist!

4. Orange Zest Mocha- Stand By Coffee:

If you’re a true coffee lover looking for something unique, the Orange Zest Mocha is a must-try. This special blend combines the warm, comforting notes of cinnamon with a refreshing burst of orange. The balance of orange, chocolate, and coffee creates a flavourful experience that energizes you from the inside out.

The Orange Zest Mocha is a perfect harmony of rich, bold coffee and bright citrus, making it one of Stand By Coffee’s best offerings.

5. Peppermint Mocha - Subko - the Craftery

The Peppermint Mocha from Subko at The Craftery is a must-try this holiday season. This delightful drink blends rich espresso with Subko’s 70% dark chocolate and a touch of peppermint syrup. Inspired by mint chocolate and candy canes, it offers a refreshing, minty, and chocolatey taste that perfectly captures the festive spirit. Whether you're looking to unwind or simply take a break, this special holiday coffee is the perfect treat you won’t want to miss.

From rich chocolatey blends to refreshing minty creations, each coffee offers a special experience. Whether you prefer something sweet, bold, or refreshing, these top five coffee orders are sure to delight your taste buds and elevate your love for coffee. So, why not step out of your usual routine and try something new? Every cup brings a new adventure!

Accor and Handiwork join forces to promote the training and professional development of disabled people in the hotel industry

Accor, a global leader in hospitality, announces a partnership with Handiwork, an ESUS (French government-approved social enterprise) that provides training and support to disabled people in the workplace. This innovative partnership will lead to the roll-out of the HANDIWORK DÉCOUVERTE (Discovering Handiwork) program in a number of Accor hotels across France, ranging from economy to luxury, providing people from the sheltered sector with introductory training in the hospitality industry. 

An initial seven hotels kicked off the program in late 2024, including properties in Hauts-de-Seine (92), Toulouse and Le Havre, welcoming 28 trainees. In early 2025, the project will be extended to other cities, including Lyon and Bordeaux. Over a period of 10 months, the participants will be supported by a Handiwork training officer and will learn about the various roles in hospitality. The apprenticeship, which includes hands-on training and total immersion in Accor hotels, will ensure they acquire practical and empowering hospitality skills. At the end of the training, participants will receive a formal qualification detailing the skills acquired and they will also have the opportunity to pursue their professional journey within the Group.   

“This partnership with Handiwork is a chance for us to further open the doors of our hotels and to play an active part in the training of participants. We are proud to offer these talented people a meaningful first professional experience, and to strengthen our commitment to an inclusive hotel industry,” said Anne-Sophie Beraud, SVP Social Care & Impact, Accor. 

“Following our work in the Retail sector, we are extremely proud to be able to expand our “HANDIWORK DÉCOUVERTE” training and integration pathways to the Hospitality industry. The diversity of career paths offered within Accor Group’s many brands provide genuinely exciting opportunities for talent from the sheltered sector, seeking to enhance their professional development and make their way into the mainstream workplace,” said Lionel SATOUF, co-founder and CEO, Handiwork. 

Accor has long sought to foster an inclusive hospitality industry. In 2023, Accor launched a partnership with Simplon, an inclusive training organization focused on digital careers, to provide training to 14 people with disabilities in the role of App Designer & Developer. This work-based learning program offers 18 months of training as well as personalized support. The initial roll-out began in April 2024 following a six-month pre-selection process, marking the first successful stage of this partnership which will continue until October 2025. 

For the past seven years, Accor has been involved in DuoDay, a national day that its hotels and headquarters take part in to raise awareness of and promote the professional integration of disabled people. This year, 100 Duos were created, made up of disabled people and Accor employees, thus offering participants the opportunity to interact with our teams and learn about the Group and its career opportunities. This program, initially launched in France, has gradually been extended internationally to countries where the Group operates, becoming “Accor World DuoDays”.  

In partnership with local charities, not-for-profit organizations and schools, Accor Greater China has since 2016 been actively involved in organizing events to showcase careers in hospitality. Approximately 500 events have been organized over the past seven years, involving almost 8,400 disabled people and 25,000 employees. In 2022, Accor also organized a special day for young visually impaired people as part of the program, “Blind Empowerment 100-Day”, in partnership with the charity beYoureyeS. In 2023, the partnership was renewed with an event at the Pullman Shanghai Jing An, offering tailored training to introduce participants to careers in hospitality.

In North America, the Fairmont Tremblant and Fairmont the Queen Elizabeth began a partnership with Giant Steps, a Canadian NGO specialized in educating people with autism spectrum disorders and promoting the professional integration of autistic and neurodivergent adults. Launched in 2022, this pilot project led to the integration of 12 new staff members into hotel teams, supported by professional trainers from Giant Steps. These two hotels are the first in Canada to roll out this program, with the aim of extending it to other Fairmont hotels in the country, while in parallel providing a positive experience to autistic guests and their families. 

Renaissance Hotels Fuels Local Discovery on a Global Scale with the Debut Of ‘R FINDS’ Digital Marketplace

With a global presence spanning nearly 40 countries, Renaissance Hotels, part of Marriott Bonvoy’s distinguished portfolio of over 30 hotel brands, has embraced local discovery as its defining characteristic, connecting travelers with the vibrant spirit of neighborhoods worldwide. Each property reflects the unique culture and character of its surroundings through thoughtfully designed spaces, the guidance of Renaissance Navigators, and its annual Global Day of Discovery, a lively celebration of local businesses held at each of the brand’s 170+ properties around the world.

Today, on the 10th anniversary of Global Day of Discovery, Renaissance Hotels’ celebration of localism takes on new significance with the debut of R FINDS – a global digital marketplace celebrating and supporting local artisans, creators, and small businesses, and connecting travelers to the heart of the communities that Renaissance Hotels co-exist within. Beginning with 175+ products representing Renaissance Hotels’ 175+ properties across the globe, R FINDS is more than an online marketplace — it’s a cultural bridge that brings the soul of each property’s neighborhood to travelers everywhere, offering exclusive access to hidden gems and small businesses around the globe.

The new platform has been curated with the support of Renaissance Hotels’ Navigators, the brand’s onsite experts with deep-rooted connections to the community. Now, in addition to providing the best local discoveries for guests to savor, shop, sip and see, the Navigators’ expertise offers consumers an authentic way to discover and support the best - and often hidden - creative businesses in the neighborhoods they call home. From handcrafted goods and artisanal foods to bespoke home decor and wearable art, the array of products has been curated to embody the distinctive spirit of Renaissance neighborhoods. The commission-free marketplace empowers local artisans and entrepreneurs by providing them with global exposure without additional costs, directly benefiting the small businesses that fuel these communities.

“With the launch of R FINDS, we’re evolving Global Day of Discovery from a one-day celebration of localism to a platform that fosters meaningful connections year-round,” said Jennifer Connell, Vice President and Global Brand Leader of Premium Distinctive and Collection Brands at Marriott International. “This digital marketplace connects travelers instantly to unique makers from around the world, proving that our commitment to generating positive and sustained impact for our neighbors extends far beyond the walls of each hotel.”

Global retailers will include brands such as Amorío from Mexico, EIRA from India, Larimar from the Dominican Republic, Suraquia from Spain, and Mince from Thailand; along with US retailers like Chicago’s Sunday Standard, Ox & Pine Leather Goods from Texas, and Meyer the Hatter from New Orleans.

Additional highlights from the marketplace include fragrances, vintage posters, watches, jewelry, home goods, purses, and apparel, with products, such as the brand’s custom blended honey kit, to be added in early 2025. The honey kit will include unique tasting profiles representing three destinations, including Edisto Gold Honey from Charleston, South Carolina, Heaven’s Honey from Chicago and Manoa Honey & Mead from Wahiawa (Oahu), Hawaii. The kit will also include corresponding cocktail recipes curated from each nominating hotels’ Evenings Ritual program.

With an editorially driven approach, the site features curated content from Wallpaper* magazine and contributions from celebrity guest editors, such as James Beard Award-winning chef, artist, and advocate Sophia Roe, as well as other notable tastemakers. Through these collaborations, R Finds reinforces Renaissance’s commitment to daily discovery, offering thoughtful perspectives on the people, products, and stories that make each neighborhood unique.

“Arriving at a time of the year when countless small business owners that make up our vibrant communities are being recognized and supported, I’m honored to help craft, shape, and share the stories of local communities that connect to travel experiences,” said Sophia Roe. “R Finds is a natural platform for stories that reflect the commitment Renaissance Hotels has to making an authentic difference in local communities – and creating memorable, meaningful experiences for travelers.”

Renaissance Hotels worldwide will celebrate Global Day of Discovery today, November 19th, where each property will host immersive, community-focused events with the centerpiece of the celebration being the launch of R Finds. Connecting travelers and locals from all parts of the globe, Renaissance Hotels’ new platform not only honors its properties but also uplifts the people and communities that make each destination worth discovering.

To discover intriguing neighborhood finds from around the world all in one place or for more information on R Finds, visit www.R-Finds.com. To learn more about Renaissance Hotels, visit www.renhotels.com.

The Hosteller secures a consolidated ₹48 Crore in Series-A funding

The Hosteller secures a consolidated ₹48 Crore in Series-A funding to accelerate nationwide expansion; aims to becoming Asia’s largest backpacker hostel brand

V3 Ventures led the Series A equity round of ₹32 Crore with Blacksoil investing ₹16 Crore venture debt to complete the ₹48 Crore raise

The Hosteller, India’s leading backpacker hostel brand, today announced the successful completion of its Series A funding round, securing a total investment of ₹48 Crore. The equity investment was led by V3 Ventures along with participation from prominent investors including Synergy Capital Partners, Unit e Consulting LLP, Real Time Angel Fund (Climber Capital), Ice VC led by Mrunal Jhaveri, and AL Trust (Thrive Ventures).

Notable individual investors joining the round include Harsh Shah from Naman Group Family Office, Akash Hiren Zaveri, founder of Plix and Vedang Patel, founder of The Souled Store. The company also raised ₹16 Crore from Blacksoil as venture debt, marking a major milestone in The Hosteller’s growth journey.

Pranav Dangi, Founder and CEO of The Hosteller, said, This strategic investment will further strengthen our mission of delivering standardized offerings pan India enabled by a tech-first approach to the backpacking community. We aim to have 10000 beds by March 2026 from the existing 2500 beds. Backpacker hostels have become the go-to choice for GenZ and millennial travelers in the post-covid era. The fresh capital will not only accelerate our expansion but also help us acquire customers from the newer territories.

Arjun Vaidya, Co-Founder of V3 Ventures, said, We noticed a change in the way GenZ travels - from saving up for 1 holiday a year to traveling every long weekend. And, The Hosteller fulfills this exact need. With a standardized, tech-first, budget-friendly option - the brand offers something truly unique to its customers. This makes us even more excited about the growth ahead. The Hosteller has demonstrated outstanding execution capabilities in the consumer and travel space.

The fresh capital will be strategically utilized to expand The Hosteller’s footprint across India, with plans to strengthen its presence in existing cities such as Rishikesh, Manali, Bangalore, Delhi, etc. while venturing into new travel destinations. The company aims to maintain its robust growth trajectory while continuing to provide high-quality, immersive travel experiences for backpackers.

Why Prioritising Sustainability is Important in Hospitality by Shivani Arora

In recent times, the hospitality industry has widely recognized the growing need for sustainability to maintain the health of natural ecosystems.

Life must be supported for present and future generations, and adopting sustainable practices is essential to ingraining certain behaviors. In order to draw visitors, hotels mostly rely on natural resources like immaculate scenery, beaches, and pure air. But this dependence also puts a lot of stress on these resources, endangering the ecosystem that the business itself depends on.

Hotel operators are turning an increasing amount of their attention to revenue management systems and sustainability initiatives in order to combat rising expenses, more regulations, andfierce competition. During this process, there appears to be an increase in awareness among travelers as well, who are searching for hotels that are environmentally friendly.

Hotels are adopting sustainable practices as a result of their growing acceptance of the sustainability problem.

Recycling laws, reduced water consumption, waste minimization, energy conservation, and carbon emission reduction are among the measures that are being adopted. The front-runners among the hotel chains such as Hilton and Marriott are the major proponents of this movement owing to their open declarations of the measures adopted to minimize the negative impact on the environment.

Let’s look at some sustainable practices in hospitality these days.

Waste management and reduction- Hotels are reducing the amount of single-use plastics and throwaway things they use, as well as reducing food waste through programs and creative recycling ideas.

Water conservation – Water-efficient fixtures, rainwater harvesting systems, and greywater recycling technologies are being adopted to reduce water consumption without compromising guest comfort. 

Sustainable sourcing and local partnerships- Prominent lodging establishments are giving top priority to acquiring products and services that adhere to ethical and ecological norms, such as locally and organically produced goods. In addition to lowering their carbon footprint, hotels that promote local relationships also help the communities and companies in the area.

Technology’s place in environmentally friendly hospitality-Technological advancements play a pivotal role in facilitating sustainable practices within the hospitality industry. From IoT-enabled smart systems that optimize energy usage to mobile applications that promote paperless operations and AI-driven predictive analytics for resource optimization, technology is instrumental in driving efficiency and reducing environmental impact. 

Based on existing patterns, it is easy to forecast that the increased emphasis on sustainability will continue. The growing concerns about the environment have made consumers very wary.Travelers want to choose hotels that are sustainable and practice eco-conscious living. In addition, hotels are embracing sustainability to obtain a competitive advantage in the market as well as to help create a healthy planet. For the hospitality business to continue growing and succeeding, sustainability is a strategic necessity because customers are prepared to pay extra for eco-friendly lodging.

For the hospitality sector, sustainability is now not just a desirable outcome but also a need. Hotels may meet guest expectations while reducing their ecological footprint by using sustainable sourcing techniques, waste reduction strategies, energy efficiency measures, and water conservation activities.

The hospitality sector can lead the way toward a more sustainable future by working together, being innovative, and being dedicated to social and environmental responsibility.

Implementation Opportunities:

Assessing operational updates

Making operational adjustments is essential to enhancing hotel sustainability. Operators might begin by carrying out thorough energy audits to find places where energy use can be cut. This could lead to simple adjustments like replacing the lighting or changing the filter, which can quickly lower energy use and lessen the hotel’s carbon footprint.

They might also influence capital plans for more significant infrastructure modifications, such the eventual replacement of the HVAC system. The use of water conservation measures, like low-flow fixtures and efficient washing and irrigation systems, is crucial for sustainability initiatives. Programs for waste management, such as composting and recycling, can also dramatically reduce the amount of garbage dumped in landfills. A hotel’s operational efficiencies can be found anywhere and are frequently

Involving guests

By educating visitors about their environmentally friendly policies in public areas and guest rooms, hotels may make their sustainability programs more engaging for visitors and inspire them to get involved in conservation efforts. Guests at one island resort are encouraged to produce their own corals, which eventually outcompete certain species on the reefs.

Additionally, it provides eco-friendly amenities like toiletries in reusable containers, which cut down on the waste produced by single-use plastics.

Some hotels even incentivise guests for sustainable behaviour, like offering discounts for opting out of daily room cleaning. Hotels should also consider seeking feedback on their sustainability efforts to prioritise actions that guests are motivated by. By involving guests in sustainability initiatives, hotels not only reduce their environmental impact but also raise awareness and foster a sense of ownership among their clientele.

Engagement of workforce

Training and educating staff about eco-friendly practices, waste reduction, and energy conservation can lead to more efficient operations and cause a ripple effect where staff bring these practices to their homes and their communities. Staff can also serve as ambassadors, promoting sustainable practices to guests and encouraging their participation.

Moreover, recognising and rewarding employees for their contributions to sustainability efforts can boost morale and motivation. Ultimately, a committed and informed workforce is an invaluable asset in achieving and maintaining a sustainable future for hotels.

Some Challenges faced

Financial and cost hurdles are common since adopting sustainable practices frequently necessitates an initial investment, which may discourage enterprises owing to profitability concerns. Teaching stakeholders about the advantages of sustainable practices is crucial to overcome this obstacle because there may also be resistance to change and a lack of awareness.

In the realm of hospitality, sustainable practices are no longer a luxury but a necessity. As the world grapples with environmental concerns, the industry must embrace its role in promoting responsible consumption, conservation and social responsibility.

The journey toward sustainable hospitality has challenges, but with industry collaboration and innovative strategies, the hospitality sector can pave the way for a greener, more responsible future.

The hospitality industry is facing growing pressure to address its environmental impact and promote sustainable practices. However, while sustainability is often viewed as an opportunity for businesses to improve their reputation and attract environmentally conscious customers, the potential risk of climate change and non-compliance with the growing sustainability agenda is not yet seen as critical.

Expanding Horizons: The Epic Hospitality Consultancy Leading Innovation in the Hospitality Sector

The Indian hospitality industry is on the cusp of a transformative era, marked by rapid growth, evolving consumer demands, and technological advancements.

Leading the charge in navigating this dynamic landscape is The Epic Hospitality, founded by industry veteran Mr.Rishi Surya Puri. With over 32 years of experience across renowned brands like Mayfair Hotels & Resorts, Carlson, Holiday Inn, Sheraton, Lords Hotels & Resorts, and Wyndham Hotels, Rishi Puri is a recognized leader whose entrepreneurial vision and strategic expertise are reshaping hospitality management across India and beyond. AVision Rooted in Experience

At its core, The Epic Hospitality is built on the principle of delivering tailored, innovative solutions that address the diverse needs of hospitality players—from boutique hotels and large chains to startups and resorts. Drawing on decades of firsthand experience, Rishi Puri and his team offer bespoke strategies designed to foster sustainable growth, elevate guest experiences, and optimize operations.

“After working with some of the biggest names in the industry, I founded The Epic Hospitality with a mission to bridge the gap between operational challenges and strategic growth. Our consultancy services are designed to be as dynamic as the industry itself, offering solutions that address everything from market repositioning to technology integration” shares Rishi Puri. Tailored Solutions for a Diverse Hospitality Landscape India's hospitality sector is a diverse ecosystem encompassing luxury resorts, urban business hotels, budget accommodations, and eco-friendly retreats. Each property type faces unique challenges, and The Epic Hospitality excels in providing customized, data-driven solutions to meet these needs.

Take, for instance, the mid-scale resort in Kerala that faced stiff competition from new market entrants. The Epic Hospitality conducted a comprehensive market analysis, identifying the underexplored niche of wellness tourism. By revamping the resort’s offerings to include yoga retreats, Ayurvedic treatments, and organic dining options, the property was repositioned as a premier wellness destination—resulting in a 30% increase in occupancy and a significant boost in guest satisfaction.

Similarly, for high-end luxury hotels, The Epic Hospitality focuses on creating unmatched guest experiences through advanced CRM systems, bespoke loyalty programs, and exclusive partnerships that elevate the brand. For budget and mid-scale hotels, the consultancy hones in on cost management, operational efficiency, and revenue optimization, helping properties thrive in a competitive landscape.Innovative Solutions in Technology and Operations In today’s digital-first world, technology is no longer an option but a necessity for staying competitive. The Epic Hospitality is at the forefront of integrating cutting-edge technology, from AI-driven guest services and Big Data analytics to IoT systems for energy management.

These tools not only enhance operational efficiency but also create more personalized guest experiences. Rishi’s experience at Wyndham Hotels speaks to his commitment to technology. Under his leadership, a property-wide smart energy management system was implemented, resulting in an 18% reduction in energy consumption. This project showcased how modern technology could dramatically reduce operational costs while improving sustainability—two factors that are increasingly important in today’s hospitality industry. Sustainability and Wellness: The Future of Hospitality In line with global trends, The Epic Hospitality aims at positioning itself as a leader in sustainability and wellness.

Guests today are more environmentally conscious, and properties that offer eco-friendly options stand to gain a competitive edge. Rishi and his team work with properties to implement waste reduction programs, adopt renewable energy sources, and use sustainable building materials. At the same time, the wellness tourism sector is growing rapidly, driven by a post-pandemic focus on health and well-being. The Epic Hospitality is helping hotels and resorts expand their wellness offerings, from mindfulness retreats to spa treatments, ensuring that properties not only meet but exceed guest expectations. Education and Mentorship: Empowering the Next Generation Beyond consulting, The Epic Hospitality is deeply committed to education and knowledge sharing within the industry.

Rishi Puri regularly mentors aspiring hoteliers and shares his insights through lectures, webinars, and industry forums. His recent speaking engagement at a top hospitality institute sparked discussions on innovation’s critical role in driving industry growth. “Our goal at The Epic Hospitality is not only to help current businesses thrive but also to empower the next generation of hospitality leaders with the tools and knowledge they need to succeed,” says Puri. The Road Ahead: Shaping the Future of Indian Hospitality As the hospitality industry continues to evolve, The Epic Hospitality remains at the forefront of driving sustainable growth, innovation, and excellence.

By offering tailored solutions, embracing technological advancements, and fostering collaboration across the sector, The Epic Hospitality is poised to lead the Indian hospitality industry into a new era of success.Whether working with established brands or emerging startups, Rishi Puri and his team are committed to helping clients navigate the complexities of the hospitality landscape while positioning them for long-term growth. For more information, follow The Epic Hospitality as they continue to shape the future of the hospitality industry and be your Partners in Brilliance, one property at a time.

Rishi S. Puri is the Principal Consultant at Epic Hospitality Consultancy. With over 32 years of experience in the hospitality industry, he has held senior managerial roles at renowned establishments such as Lords Hotel Group, Four A Resort - Jammu, Park Plaza By Radisson Chandigarh, Wyndham Group, Godwin Hotels and Mayfair Hotels & Resorts. He is also an active speaker on hospitality education and industry insights.

Get in touch with Rishi Puri: +91 93776 07777
principalconsultant@theepichospitality.com

Employee Learning And Development: The Secret Sauce Of Success In The Hotel Industry by Saurabh Pande, Master Trainer & Facilitator

In the ever-evolving world of the hotel industry, the secret recipe for an organization's success is deeply anchored in the talents and skills of its workforce. Yet, this secret recipe may lose its magic when the importance of comprehensive employee Learning and Development is overlooked by key executives and supervisors. Often underestimated, this element of professional development is a game-changer in the industry. The Association for Talent Development's 2023 study brings to light a startling revelation, indicating that hotel establishments offering comprehensive Learning and Development programs enjoy an overwhelming 218% higher income per employee than those that do not.

However, on the other side of this encouraging statistic is a concerning insight from a Gallup survey: 70% of employees do not feel they have mastered the skills required for their roles. This stark contrast between the potential and reality of employee Learning and Development in the hotel industry paints a vivid picture. In this thought-provoking article, we focus particularly on India's hotel industry to delve deep into the heart of this issue. We aim to explore the intricate challenges arising from inadequate Learning and Development and examine the sweeping impact such shortcomings can have on team performance.

1. The Keystone of Success: Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) act as the cornerstone of success in the hotel industry. They provide a methodical approach for efficient and uniform operations. SOPs ensure clarity, reduce errors, and promote teamwork, thereby forming a robust foundation for achieving organizational goals. However, a lack of clear SOPs can lead to confusion and inaccuracies, which can negatively impact the service quality in hotels. An effective SOP provides employees with a reference to the most common and vital tasks, procedures, and practices within the hotel. It is an invaluable tool for the Learning and Development of new employees and reinforcing protocols among existing staff.

2. The Downward Spiral: Inadequate Learning & Development

Inadequate Learning and Development can trigger a 'domino effect', where one event sets off a series of subsequent unfavorable incidents, leading to a decline in team performance. This is especially true in the hotel industry where high standards of service are expected. The remedy is clear - hospitality establishments must invest in comprehensive, high-quality Learning and Development to bridge the skills gap and boost productivity. Effective Learning and Development equips employees with the necessary skills and knowledge to perform their roles efficiently and deliver high-quality service to guests.

3. The Silent Adversaries: Complacency and Miscommunication

Complacency and miscommunication, if not addressed, can subtly undermine team performance in the hotel industry. Complacency can set in when employees feel their growth and learning have stagnated, while miscommunication can lead to errors and coordination problems. To counter these issues, it's essential to provide growth opportunities and maintain transparent communication channels to keep employees engaged and motivated. Regular Learning and Development programs and workshops can help employees upgrade their skills and stay updated with industry trends.

4. The Crucial Intersection: Impact on Team Performance

Inadequate Learning and Development harms team performance, resulting in decreased efficiency, complacency, and miscommunication. This is particularly significant in the hotel industry where team performance directly impacts guest satisfaction. Therefore, organizations must invest in comprehensive Learning and Development to foster growth, engagement, and effective communication within teams. A well-trained team can significantly enhance guest satisfaction, leading to repeat business and positive word-of-mouth advertising for the hotel.

In concluding our exploration, it is abundantly clear that addressing the often-hidden consequences of inadequate employee Learning and Development is not just important, but critical for the long-term success of any hotel establishment. The key to unlocking a multitude of benefits is acknowledging these challenges and making a firm commitment to invest in comprehensive Learning and Development solutions. These investments can bolster efficiency, improve quality assurance, reinforce safety protocols, and yield significant returns on investment. By nurturing a culture of continuous professional growth, hotel establishments can help unlock their workforce's full potential. However, the benefits of employee Learning & Development and development extend beyond the employees and the organization. This proactive approach greatly enhances the experience and satisfaction of the guests, contributing to the overall success of the hospitality industry. In essence, by investing in our employees, we are investing in the very heart of our establishments, setting the stage for a journey toward unparalleled success in the exciting world of hospitality.

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About The Author

Saurabh Pande

Hotelier

Master Trainer & Facilitator

Certified Learning & Development Manager

Saurabh Pande, hailing from the charming city of Lucknow, is a passionate hotelier boasting an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F&B Service and Learning & Development, he has emerged as a dynamic Master Trainer and Facilitator. As a Certified Learning & Development Manager, Saurabh's diverse interests include reading, writing, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of his interests.

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Marriott International Becomes First Hospitality Company to Introduce Neuroinclusive Practices at Its Largest Customer Events

Leveraging work from Google Xi’s The Neu Project, Marriott strives to create a more inclusive experience for meeting attendees

Marriott International, Inc., a hotel industry leader for more than 95 years, today announced its commitment to incorporate neuroinclusive practices at Marriott-hosted customer events of 250 people or more globally. This commitment is a result of joining forces with The Neu Project, an initiative from Google’s Experience Institute (Xi) that aims to share resources designed to better accommodate and create a more inclusive experience during meetings and events for neurodivergent attendees. These practices are initially being previewed at Marriott’s Corporate Partnership Customer Conference, THE EXCHANGE, currently taking place November 28 through December 1, 2023 at the JW Marriott Desert Springs Resort & Spa in Palm Springs, CA.

Approximately 15-20 percent of the world’s population has neuro differences, including ADHD, obsessive-compulsive disorder, autism, dyslexia, epilepsy, and Tourette Syndrome.* In 2022, the Google Experience Institute launched The Neu Project in order to demystify and educate event professionals on the design of more neuroinclusive experiences through a helpful guide and checklist.

The following neuroinclusive practices will be incorporated at Marriott-hosted customer meetings and events of 250 people or more:

Quiet Room: A dedicated room will be available during Marriott customer events for recovery from sensory overwhelm, restoration and regulation. Designed to foster the physical, emotional, and mental well-being of attendees, the room will serve as a calming retreat where guests can break from the event to manage fatigue, overload and/or sensory needs.

Tools and Resources: At registration, event attendees will have the opportunity to request various tools to better accommodate their needs, including sensory & fidget toys, noise canceling ear plugs, sleep masks, sunglasses, printed agendas and venue maps, and details about loud music, flashing lights or surprise moments taking place during the event.

Closed Captioning for Main Stage Presentations: Real-time subtitles and captions will be available on-screen during main stage event and conference presentations.

“Grounded in our commitments to innovation and inclusion, Marriott is dedicated to making meetings and events more accessible for everyone,” said Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer, Marriott International. “The Neu Project is a driving force in this space, and we look forward to working jointly with them, along with the neurodivergent community, to deepen our understanding of neurodivergent needs in order to truly welcome all.”

Over the past two years, Marriott has collaborated closely with The Neu Project to learn directly from the neurodivergent community. The company has already begun implementing various neuroinclusive practices at its recent customer events, including a quiet room and tools and resources at both THE EXCHANGE: Association Masters in Phoenix, AZ and THE EXCHANGE: Europe in Madrid, Spain. Last month, Marriott and The Neu Project also implemented a quiet room for attendees at IMEX America, an annual industry event in Las Vegas, NV where members of the global business events community come together.

Looking ahead to 2024, Marriott will further its neuroinclusion efforts by conducting active listening sessions with the community through conversations with The Neu Project and people who are neurodivergent, which will help shape future content.

“The Neu Project was born out of a desire to rethink event experiences post-pandemic, and has since grown into a major initiative that is driving change at events across industries,“ said Megan Henshall, Global Events Strategy at Google. “Marriott understands that creating environments where differing perspectives and experiences can come together boosts creativity, and we have witnessed their passion for increasing inclusivity at meetings and events. We’re excited to continue working with them as we strive to create more inclusive experiences with and for the neurodivergent community.”

Marriott’s implementation of neuroinclusive practices for meetings at select hotels builds on its fundamental core values of advancing diversity, equity and inclusion. Through third-party partners like Disability:IN, the leading nonprofit resource for business disability inclusion worldwide, Marriott offers a variety of resources to improve accessibility at meetings, events and conferences.

For more information on Marriott International’s meetings and events offerings and capabilities, visit https://marriottbonvoyevents.com/.

Mahindra Holidays to invest Rs 1000 crores in Uttarakhand.

~Signs Strategic MOU with Government of Uttarakhand to build 4 -5 resorts over the next few years ~

New Delhi, Sep 2023: Mahindra Holidays & Resorts (MHRIL) India’s leading vacation ownership and leisure hospitality company under the flagship brand Club Mahindra has signed an MOU today with the Government of Uttarakhand (UK) to invest Rs 1000 crores and build 4-5 large marquee resorts over the next few years in Uttarakhand. Mahindra Holidays aims to become a strategic partner of the state and will support the Government of UK in all its tourism endeavors through the development of these resorts to play their part in growing the prosperity of the state including providing direct employment opportunities.

This would be the biggest investment by MHRIL in any state in the country and part of its robust plans of expansion from 5000 to 10,000 keys by 2030 and is a testament to Devbhoomi-Uttarakhand and its variety of tourism destinations and experiences – whether it be religious tourism at Haridwar and Char Dhams, Wildlife at Rajaji & Corbett National Parks, Ski tourism at Auli, Adventure tourism at Rishikesh to name a few. Uttarakhand is blessed with amazing destinations attracting people of different age groups from across the country and MHRIL aims to tap into this wanderlust. Importantly, this investment will more than double its footprint in Uttarakhand, with Club Mahindra already operating resorts in Jim Corbett, Mussoorie, Kanatal and Binsar.

MHRIL with 143 resorts across the globe, of which eighty-two are in India, has over 2,86,000 plus member families and has in the past created holiday destinations such as Munnar in Kerala, Kumbhalgarh in Rajasthan, Binsar in Uttarakhand to name a few.

As part of MHRIL’s commitment to sustainability and aim to achieve carbon neutrality by 2040, all the new resorts developed In Uttarakhand will target to be champions of Net Zero Energy, Water and waste and in the process become role models for sustainable tourism in the state.

Mahindra Holidays is the only hospitality organization in the country that established experiential family holidays and has inspired many in the industry to follow their lead. Club Mahindra is known for creating an atmosphere for inter-generational holidays with three–four generations rekindling their bonds by engaging in activities to create memorable moments for a lifetime.

Hyatt Reports Second Quarter 2023 Results

Hyatt Hotels Corporation ("Hyatt" or the "Company") (NYSE: H) today reported second quarter 2023 financial results. Highlights include:

Net income was $68 million in the second quarter of 2023 compared to $206 million in the second quarter of 2022. Adjusted net income was $88 million in the second quarter of 2023 compared to $51 million in the second quarter of 2022. Net income in the second quarter of 2022 included $251 million of gains recognized on the sales of real estate.

Diluted EPS was $0.63 in the second quarter of 2023 compared to $1.85 in the second quarter of 2022. Adjusted Diluted EPS was $0.82 in the second quarter of 2023 compared to $0.46 in the second quarter of 2022.

Adjusted EBITDA was $273 million in the second quarter of 2023 compared to $255 million in the second quarter of 2022.

Adjusted EBITDA does not include Net Deferrals of $28 million and Net Financed Contracts of $14 million in the second quarter of 2023, and Net Deferrals of $25 million and Net Financed Contracts of $15 million, in the second quarter of 2022.

Comparable system-wide RevPAR increased 15.0% in the second quarter of 2023 compared to 2022

Comparable owned and leased hotels RevPAR increased 10.1% in the second quarter of 2023 compared to 2022. Comparable owned and leased hotels operating margins were 26.2% in the second quarter of 2023

Comparable All-inclusive Net Package RevPAR increased 9.5% in the second quarter of 2023 compared to 2022.

Net Rooms Growth was approximately 6.9% in the second quarter of 2023.

Pipeline of executed management or franchise contracts was approximately 119,000 rooms.

Shares repurchased was approximately 969 thousand shares for $108 million in the second quarter of 2023.

Mark S. Hoplamazian, President and Chief Executive Officer of Hyatt, said,

"For the fifth consecutive quarter we posted record results demonstrating our unique positioning and continued momentum. System-wide RevPAR expanded 15% year-over-year, generating a record level of total fee revenue in the quarter. We updated our full year RevPAR outlook, and we expanded our pipeline to 119,000 rooms, representing approximately 40% of our existing portfolio. Our outlook remains optimistic, fueled by strong group booking activity during the quarter, resulting in 2024 group pace up 10%. We believe our increasing asset-light 

Banyan Tree Krabi joins hands with a local fishing village, giving visitors an intimate opportunity to help create local products

Banyan Tree Krabi, a luxury 72-key resort situated on secluded Tubkaek Beach, is encouraging its visitors to immerse themselves in the local Southern Thai culture, by joining weekly excursions to a nearby island renowned for producing beautiful batik fabrics and woodcrafts.

The initiative is part of the Banyan Tree Group’s “Stay for Good” programme, launched two months ago, aimed at enticing guests at 5-star hotels worldwide to roll up their sleeves and join neighbouring villagers at work.

At the Balinese property of Buahan, A Banyan Tree Escape, for example, guests spend a day with local farmers, foraging for fruits and edible plants, while at Garrya Nijo Castle Kyoto in Japan, visitors learn how to entwine grass to make traditional thatched roofs for villagers’ homes.

“At Banyan Tree Krabi, we invite our guests to embark on a day’s adventure at the quiet fishing town of Ban Koh Klang on a small island in the middle of the Krabi River,” said Sustainability Manager Ms Thepsuda Loyjiw. “It’s a great opportunity to travel by traditional longtail boat along the river where they might spot some rare bird species and wild monkeys among the mangroves. The island itself is a spectacular natural setting and among the hidden gems we visit is a series of majestic limestone caves.”

A lunch, inspired by home-grown fruits, vegetables and recipes passed down from one generation to the next, is served on a floating restaurant among the mangroves, then the guests meet the villagers and interact.

Among the daily pursuits the foreign visitors can experience are: joining the local craftsmen who intricately carve and create wooden models of longtail boats, which are sold in Krabi as souvenirs; and sitting with the women of Ban Koh Klang who are veterans of batik art, mixing organic dyes and skillfully painting colourful fabrics. Harvesting rice in the fields with a local family is included as a seasonal activity.

Launching the programme in May, Banyan Tree said it hopes the visits will “encourage a deeper connection with each destination while honouring the heritage and traditions and contribute to creating more opportunities for local communities.”

Constantly vying to reduce the hotel’s carbon footprint, in December Banyan Tree Krabi partnered with a local artisan, Souvenirs From the Sea, a project involving beachcombing for refuse and waste products that could be upcycled into sellable items such as tote bags.

Banyan Tree Krabi’s other recent sustainability initiatives include an Earth Day beach clean-up, and the introduction of Forest Bathing, a nature-based educational tour for guests, including children, to help raise awareness about environmental conservation and protecting local flora and fauna.

“Of course, many guests come to a serene destination to relax, to enjoy cocktails at sunset, spa treatments, and wining and dining,” said Loyjiw. “However, they also want to see the local customs, and nothing feels better than giving something back to the community.”

For more information, contact Banyan Tree Krabi at: krabi@banyantree.com or tel: +66 75 811 888.

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Chalet Hotels Limited announces its results for the first quarter of the fiscal year 2024 ending June 30, 2023.

Chalet Hotels Limited announces its results for the first quarter of the fiscal year 2024 ending June 30, 2023.

Key Highlights for Q1FY24:

 Total Income at INR 3.1 bn, up 21% as compared to Q1FY23

 Adjusted EBITDA at INR 1.3 bn, up 24% as compared to Q1FY23

 Hospitality Segment Performance:

o Revenue at INR 2.8 bn, up by 23% from Q1FY23

o ARR at INR 10,317, up by 38% over Q1FY23

o Occupancy was at 70%

o RevPAR improved by 24% YoY to INR 7,182

o Adjusted EBITDA was at INR 1.2 billion, up by 26% from Q1FY23

Other Highlights:

 ~68% of the total electricity for hotel portfolio sourced from renewable resources in Q1FY24.

 Newly launched The Westin Hyderabad HITEC City is completely sold out from day 1, operated by an all-women team and is run on 100% Green Power.

Development Pipeline Updates:

 CIGNUS POWAI ® Tower I at Westin Complex, Powai is in its final stages of completion.

 At the CIGNUS Whitefield Bangalore ® Tower I, tenants are moving in by August 2023.

 CIGNUS Whitefield Bangalore ® Tower II is in its final stages of completion.

 88 new rooms at Novotel Pune are ready and awaiting OC to commence commercial usage.

 We are adding ~130 guest rooms at Bengaluru Marriott Hotel Whitefield, designs are in final stages.

 The residential project, Raheja Vivarea, at Koramangala, Bengaluru is progressing well and sales for the project is expected to commence within the calendar year 2023.

Speaking on the financial results, Mr. Sanjay Sethi, MD & CEO, Chalet Hotels Limited, said,

“ARRs have been holding strong with 38% growth year-on-year, a key business performance indicator for the Company. This quarter also witnessed the launch of our first all-women-run hotel, ‘The Westin Hyderabad HITEC City’, a small contribution towards gender equality and empowerment in the hospitality industry. India's strong economic indicators combined with a robust demand-supply environment and our ongoing capex initiatives, bode well for the future of Chalet Hotels.”

IHM Ranchi organizes interactive session themed “Coffee with GMs” at the institute premises

The Institute of Hotel Management (IHM), Ranchi organized an interactive session with the industry leaders on the theme “Coffee with GMs” for the final year students of the institute. The event witnessed the presence of Mr. Hemant Mehta, General Manager, Hotel Radisson Blu, Ranchi, Mr. Amit Kaushik, General Manager, Hotel Royal Retreat, Mr. Asit Kundu, General Manager, Capital Residency, Mr. Kallol Sengupta, General Manager, Hotel Green Horizon and Mr. Brajesh Gupta, General Manager Hotel Le Lac Sarovar Ranchi.

The program was set-up through a casual interaction among the General Managers and the students focusing on the career development tips, success stories and fun- filled memories from their academic and professional journey. Decades of experience and the struggle and success stories of General Managers included focus on the personal development, self-confidence, self-presentation changing industry trends and best practices, hard work and dedication, effective management styles, conflict management, budgeting and financial management in the various roles during the long spanning career in the hospitality industry. The students were enthusiastic and energetic throughout the session and they asked various questions and queries related to personal and professional life and the secret behind their success and management styles to which all the General Managers were humble to address the gathering.

The event was moderated by Dr. Bhupesh Kumar, Principal, IHM Ranchi and all the teachers were also present during this occasion. Coffee with GM is a unique initiative by IHM Ranchi where the industry experts and budding hoteliers come together on the same platform eliminating the hesitations and boundaries of interaction through heart. The program concluded with a hi- tea wherein delicious burgers, pizza and coffee all made by the students were served to the students and guests present on this occasion.

Domino’s Will Deliver, Without An Address

• Domino’s Pizza is rolling out a new technology nationwide that allows customers to receive a delivery almost anywhere, ranging from parks and baseball fields to beaches.

• The Pinpoint Delivery rollout will make the feature available for the first time in U.S. markets.

• Domino’s said a soft launch for Pinpoint Delivery received positive feedback from customers and delivery drivers.

“No address? No problem,” said Christopher Thomas-Moore, Domino’s senior vice president and chief digital officer. “Domino’s is proud to be the first quick-service restaurant brand in the U.S. to deliver food to customers with the drop of a pin.”

The company said a soft launch for Pinpoint Delivery last week across all Domino’s stores nationwide received positive feedback from customers and delivery drivers.

“A pop-up window on the app lets customers know they have four minutes to meet their driver and retrieve their order at the designated pickup spot” near where they placed the order, Domino’s spokesperson Danielle Bulger told CNBC.

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Trainer Tip: PPPP by Annepaul Vemagiri

Trainer Tip: PPPP.

But before that, here is your task of the day.

• Take a Piece of Paper and Paint a P covering the entire sheet.

• Take a Pause and look at your P

• Pick a name that starts with P

• Write 4 Praises for the Person whose name you wrote

My P – Pooja

1.      Pooja you are a superwoman

2.      Pooja you always carry a smile on your face.

3.      Pooja passion towards your work is pure.

4.      I am glad we are friends

Have you got a clue of a Trainer's PPPP ?

If yes, well done! If not, here we go  

PPPP is a technique used by Trainers before, during or end of the training session to test knowledge and to check learning progress while engaging your learners in a classroom or an online session.

Here are the 4 PPPPs in the sequence of their usage

1.      P – POSE A QUESTION

2.      P – PAUSE

3.      P – PICK A NAME

4.      P – PRAISE

1P – Pose a Question

As a trainer we all know that asking questions is one powerful technique that every trainer must use. It is from the list of must have’s.

There are 2 types of questioning and they are Open ended and Closed ended. Both can be used as and when required but the sequence of questioning to test knowledge and learning progress while holding attention of all the attendees at the same time has a trick. Firstly, pose a question towards your learners with your eyes looking around. This would put everyone at attention as they do not know who must answer the question.

While you ask your question, keep your voice loud and clear to be audible to all in the room. Making eye contact is a must, this ensures two things – Get everyone’s attention and also helps you to gauge who could be knowing the answer. The idea is not to embarrass but to encourage participation during the training session.

2P – Pause

Post posing your question, look around, glancing over each one while taking a pause. The pause is to make sure everyone is listening to you. Incase, you notice someone has still not heard you. You may give them time to ask you to repeat.

3P – Pick a name

Out of all the learners sitting in the room, you must pick a name of the person you want to answer your question. Ensure to keep changing the names instead of picking up the same person all the time.

4P – Praise the person

Once you get the right answer, learn to praise. Praise can be in one word like "Bravo", "Superb", "Brilliant" or a phrase like, " that's the right answer". You may also ask everyone in the room to clap for the person. This would also create attention and participation. This also fills your session with good energy. Praise the person and confirm that the answer is right.

As Trainers, you must be able to gauge who has the right answer to avoid embarrassment. To involve all levels of learners, keep a bank of all levels of questions meaning easy to difficult ones so that you can ask as many questions as possible. Make note that you have balanced equally to all.

About The Author

Annepaul Vemagiri

Winner - Asian Education Awards 2023 & Academic Excellence Award for Extraordinary Service & Contribution to Teaching

Jolyon Bulley to become Americas CEO following Elie Maalouf’s appointment to Group CEO

InterContinental Hotels Group (IHG) [LON:IHG, NYSE:IHG (ADRs)] today announces that Jolyon Bulley will succeed Elie Maalouf as Americas CEO. Jolyon is currently IHG’s Chief Executive Officer for the Greater China region, and also the Group’s Transformation Lead for Luxury & Lifestyle. The appointment follows the announcement on 5 May that Elie will become IHG’s Group Chief Executive Officer on 1 July following Keith Barr’s decision to step down to return with his family to the US.

Jolyon has been CEO for Greater China since 2018 and is a member of IHG’s Executive Committee. He was previously Chief Operating Officer (COO) for the Americas region from 2014 to 2017. He will take up his new position on 1 July and will be returning to his family home in Atlanta in the US where he will be based.

A career hotelier, Jolyon has held a number of significant roles at IHG since he joined the business in 2001. As CEO for Greater China, he has been responsible for accelerating the growth and driving the profitability of IHG’s second-largest market. Prior to that, as COO for the Americas, Jolyon led the region’s operations for franchised and managed hotels, strengthening owner relationships and hotel operating performance. This led on from Jolyon holding the same role as COO for Greater China, where he similarly oversaw the region’s hotel portfolio and brand performance, new hotel openings and owner relations.

As IHG concludes succession planning for Jolyon’s responsibilities in Greater China, Daniel Aylmer, Managing Director for Greater China, will report into Elie and continue his responsibilities in China. Transition planning is underway for Jolyon’s other commitments.

Keith Barr, outgoing Group CEO, commented: “Jolyon has made an enormous contribution to the success of IHG over his more than two decades in the business, including holding senior roles in our two biggest markets. His appointment as Americas CEO demonstrates IHG’s commitment to invest in our leaders’ development potential, our robust succession planning and a continuation of our existing growth strategy for the Americas region.”

Elie Maalouf, outgoing Americas CEO and Group CEO Designate, said: “Jolyon is returning to the Americas business where he has a proven track record of supporting the growth of IHG’s largest region. When he was COO he redesigned and strengthened how we work with and deliver for our hotel owners. Over the last five years, Jolyon has guided Greater China through the pandemic and into the recovery, further strengthened our owner relationships and continued to grow the business at pace. I am pleased to be able to move into the Group CEO role knowing that Jolyon will further strengthen the Americas leadership team.”

Jolyon Bulley, outgoing Greater China CEO and Americas CEO Designate, added: “I am proud to have the opportunity to lead our Americas business alongside our many talented colleagues and in partnership with our hotel owners. I have worked in the hospitality industry my entire career and I’m looking forward to building on Elie’s legacy in the region, remaining focused on capitalising on strong owner and guest demand for our amazing brands and our attractive enterprise platform.”

AI planning Travel Itinerary

I asked AI to plan my travel itinerary to Japan 🇯🇵 pic.twitter.com/J0ijeeqFLK

— Easlo (@heyeaslo) May 12, 2023

IHCL ANNOUNCES RECORD FINANCIAL RESULTS FOR Q4 AND FY 2022-23

IHCL ANNOUNCES RECORD FINANCIAL RESULTS FOR Q4 AND FY 2022-23

• FY23 REVENUE AT INR 5,949 CRORES, UP 85% YoY

• FY23 EBITDA MARGIN AT 32.7%, UP 1523 BPS YoY

• FY23 PAT AT INR 1,003 CRORES, OFFSETS COVID LOSSES

The Indian Hotels Company Limited (IHCL), India’s largest hospitality company, reported its consolidated financials for the fourth quarter and full ending March 31st, 2023.

Commenting on the FY23 performance, Mr. Puneet Chhatwal, Managing Director & CEO, IHCL, said, “IHCL achieved a record setting year with a number of significant accomplishments including the highest ever full year consolidated revenue, an all-time high and industry leading EBITDA margin and PAT of over INR 1,000 crores a historic first for the company. This performance was enabled by consecutive four quarters ofsustained high demand, additionally bolstered by IHCL demonstrating RevPAR leadership across its brandscape in all its key markets.

IHCL crossed 260+ hotels in its portfolio including 36 signings at a rate of 3 hotels a month and 16 openings or a new hotel every three weeks in the year. IHCL’s vast footprint now covers 31 States and Union Territories in India. We were also able to achieve an optimal 50:50 mix between our owned/leased and managed hotels.”

KEY HIGHLIGHTS

TAJ REACHES LANDMARK 100TH HOTEL MILESTONE

• The iconic brand Taj has reached a portfolio of 100 hotels and has more than doubled its room inventory over the past five years

• Key signings under the brand:

  • Taj Dhaka, a 230-room hotel in the capital city of Bangladesh

  • Taj Riyadh, a 205-room hotel in the heritage city of Diriyah in Saudi Arabia

  • Two Taj resorts in Lakshadweep, 110 room resort each on Suheli and Kadmat islands

  • Taj added to its presence with a hotel each in key cities of Chennai, Bengaluru and Cochin

  • Taj marked its entry to the state capitals of Raipur and Gandhinagar with a 150-room hotel and 118 room resort and spa respectively

• Opened three new Taj hotels across Kolkata, Wayanad and Jaipur and an addition to its palace portfolio with Sawai Man Mahal, Jaipur

• Taj continues to retain the dual honour of World’s Strongest Hotel Brand and India’s Strongest Brand as per Brand Finance Hotels 50 Report 2022 and India 100 Report 2022

RECORD PORTFOLIO GROWTH & ACHIEVES BALANCED PORTFOLIO

• With a record signing of 36 hotels in FY 2022-2023, IHCL portfolio now stands at 260+ hotels

• Achieved industry leading performance with 16 new hotel openings this fiscal. This included four hotels each under Taj and SeleQtions brands, three Vivanta and five Ginger branded hotels.

• In line with its initiative to restructure its portfolio under Ahvaan 2025, IHCL has attained a balanced portfolio mix between its owned/leased and managed hotels

REIMAGINED AND NEW BUSINESSES

• Ginger hotels has reported a turnaround in FY 2022-23, led by a 50% Lean Luxe portfolio, the company achieved Revenue of INR 307 crores, EBITDA margin of 37.4% and a PBT of INR 48 crores

• TajSATS captured a market share of 58% in FY 2022-23, clocking a Revenue of INR 641 crores a 53% growth over pre-Covid, EBITDA margin of 19.7% and a PBT of INR 107 crores

• Under the new businesses, Qmin has now grown to 34 outlets with a presence across 24 cities and amã Stays & Trails has witnessed a 42% growth in portfolio this fiscal reaching 114 bungalows across 50+ locations

DRIVING SUSTAINABLE BUSINESS

• Paathya - IHCL’s ESG+ framework, key highlights for the year include:

  • IHCL’S FLAGSHIP TAJ MAHAL PALACE, MUMBAI IS NOW 100% GREEN

  • 310 EV charging stations across 129 locations in India

  • 32.5% renewable energy and 42% water recycled usage across operating hotels

  • 20 hotels equipped with bottling plants to eliminate use of single use plastic bottles

  • 16 skilling centres across the country with a presence in Gwalior, Lucknow, Jaipur, Jamshedpur among others