Hospitality Redefined: Key Trends Shaping Guest Experiences in 2025

As we step into 2025, the hospitality industry stands poised at the threshold of transformative change. This evolution is driven by the convergence of innovation, heightened creativity, and the ever-evolving expectations of modern travelers. At our resort, we see these shifts not merely as trends but as unparalleled opportunities to redefine luxury, cultivate deeper connections, and enrich every guest experience.

Compassion as the Cornerstone of Hospitality

In 2025, we aspire to emerge as the most compassionate brand in the hospitality sector. By nurturing a culture of empathy and personalized service, we aim to reintroduce the warmth of Indian hospitality to the global stage. Every guest who walks through our doors becomes a part of our extended family, cared for with attentiveness that stems from a deep respect for their individuality and needs.

Specialized Experiences for Diverse Guest Profiles

A one-size-fits-all approach no longer suffices in the diverse landscape of today’s hospitality industry. At our resort, we embrace a specialized approach tailored to the unique needs of different guest segments. Whether hosting MICE groups, weddings, social events, or corporate crews, or catering to solo travelers and families, our focus is on creating personalized experiences that resonate on a deeper level.

Wellness Beyond Boundaries

Wellness in 2025 transcends the traditional confines of spa treatments and fitness centers. Guests now seek holistic well-being that integrates physical, mental, and emotional balance. To meet this demand, we offer:

• Organic dining options, ensuring nutrition is as delightful as it is wholesome.

• Mindful room designs, blend aesthetics with comfort for a rejuvenating stay.

• Nature-inspired activities and yoga sessions that allow guests to reconnect with themselves and the environment.

Our commitment is to provide every guest with opportunities to rediscover balance and harmony, creating spaces where well-being becomes an intrinsic part of their journey.

Inclusivity and Safety at the Core

Guests today seek more than luxurious amenities; they desire a sense of belonging and safety. From dedicated spaces for relaxation to enhanced health and security measures, we ensure every guest feels valued, celebrated, and cared for. Moreover, culturally immersive experiences offer a gateway to the richness of local heritage, creating memories that linger long after their stay.

Adapting to Generation Beta

As we welcome Generation Beta, hospitality must evolve to meet the expectations of this tech-savvy and experience-driven cohort. Personalization becomes paramount, with services that seamlessly integrate innovation and human touch. By continuously refining our processes, we remain at the forefront of defining luxury in a way that resonates with this new generation.

Compassion Begins with Our People

The foundation of compassionate hospitality lies in the people who bring it to life. By fostering an environment of flexibility, ownership, and teamwork, we empower our teams to enhance creativity and deliver unparalleled service. Just as we care for our guests, we are equally dedicated to nurturing our team members, believing that their happiness and inspiration are key to creating extraordinary guest experiences.

A Vision for the Future

As we navigate these dynamic shifts in 2025, our mission remains steadfast: to create sanctuaries where the extraordinary feels effortless. In these havens, every guest feels seen, valued, and inspired to return. By embracing compassion, innovation, and personalization, we aim to transform the future of hospitality into one defined by authentic connections and unforgettable experiences.

In 2025, the future of hospitality is not just about meeting expectations; it is about exceeding them with empathy, creativity, and a relentless commitment to excellence. Welcome to a new era of heartfelt hospitality.

Article Written by:

Nilisha Ghuliani, Vice President of Clarks Exotica Convention Resort and Spa

Future Trends in Corporate Travel and Events; Insights from Ramanpreet Singh, Vice President – Events at SKIL

Corporate travel and events are evolving rapidly, reflecting the changing preferences and priorities of businesses and their employees. No longer confined to conventional city-based meetings or standard itineraries, this sector is now focused on creating personalised experiences. SKIL, a pioneer in corporate travel and event management, highlights the trends shaping the future of this dynamic industry. Insights from Ramanpreet Singh, Vice President – Events at SKIL, underscore how the corporate travel and events landscape is transforming

Luxurious Incentives

The modern corporate traveller seeks more than functional trips. They crave unique experiences. Companies are recognizing the value of providing luxurious incentives that blend relaxation and cultural immersion.

- Historic Venues and Lakeside Galas: Hosting gala dinners or events in historic venues or by picturesque lakes offers an elegant setting. These venues exude prestige and charm, making them ideal for celebrating achievements or rewarding teams.

- Culinary Excellence: Dining at Michelin-starred restaurants is becoming a hallmark of corporate incentives, with dining serving as both a celebration and a bonding experience.

- Adventure and Wellness: From wellness retreats with yoga, spa treatments, mindfulness workshops, as well as adventure-driven experiences like yacht charters, hot air balloon rides, or guided nature explorations; these initiatives help employees bond and relax.

Technology Advancements

Technology continues to revolutionise the way corporate events are planned and executed. The integration of AI, AR, VR is enhancing efficiency and engagement.

- AI-Driven Personalization: Artificial intelligence tools provide personalised recommendations for sessions and networking opportunities, tailoring the event to individual preferences and boosting attendee satisfaction.

- Immersive AR and VR Experiences: Augmented Reality (AR) enhances on-site engagement by providing interactive layers of information, while Virtual Reality (VR) offers remote attendees an experience that mirrors being there in person. Virtual expo halls and networking lounges are some of the technologies that are transforming accessibility.

- Seamless Check-Ins: QR codes, mobile apps, facial recognition are examples of streamlining the registration process, eliminating long queues and speeding up things. Enhanced Networking Opportunities

Building meaningful connections remains at the core of corporate events, and new technologies are making it easier and more impactful.

- AI-Powered Matchmaking: Algorithms analyse attendee profiles to recommend connections, ensuring participants meet people aligned with their interests and goals.

- Virtual Networking Lounges: These digital spaces allow for connections based on shared interests, enabling both on-site and remote attendees to interact with industry leaders and peers.

- Interactive Features: Tools like live polls, Q&A sessions and gamification elements encourage participation and create a more interesting experience for attendees.

Sustainability in Corporate Travel

As environmental awareness grows, sustainability is becoming a top priority in corporate travel and events. Companies are integrating eco-friendly practices to align with their values and reduce their carbon footprint.

- Green Travel Solutions: Low-emission transport, green-certified hotels and sustainable dining options are now standard inclusions in corporate travel policies.

- Waste Reduction: Be it paperless registrations or eco-conscious event materials, businesses are adopting strategies that minimise environmental impact.

Balancing Work and Leisure

The rise of “bleisure”, that is combining business with leisure, is reshaping corporate travel. Employees today are extending business trips to explore destinations and creating a balance between professional obligations and their personal life. Companies are supporting this trend with flexible itineraries that include cultural excursions or local experiences, ensuring employees return back to work inspired and energised.

Focus on Health and Wellness

Frequent travel can be taxing and companies are addressing this by incorporating wellness- focused amenities into their travel and event strategies.

- Wellness Retreats: Dedicated relaxation spaces, access to fitness facilities and options for spa treatments help employees unwind and recharge.

- Travel Wellness Programmes: These include services like physiotherapy stations, meditation zones, catering towards the physical and mental well-being of travellers.

Strategic Event Design

Corporate events are increasingly being designed with a strategic focus on maximising engagement and achieving business goals.

- Pre-Event Engagement: Digital platforms provide attendees with networking opportunities and pre-event content before the event begins.

- Real-Time Feedback: Tools for live polls and analytics enable organisers to gauge engagement and make adjustments during the event, for its success.

- Gamified Experiences: Scavenger hunts, quizzes, point-based activities make events interactive and fun, while leaving a lasting impact on attendees.

The future of corporate travel and events lies in embracing these emerging trends. Businesses can now create experiences that not only meet their professional objectives but also inspire and engage their employees.

SKIL remains committed to crafting travel and event solutions that redefine the corporate experience. As the industry continues to innovate, their focus will be on fostering connections, enhancing well-being and delivering journeys that are purpose-driven.

- Wellness Retreats: Dedicated relaxation spaces, access to fitness facilities and options for spa treatments help employees unwind and recharge.

- Travel Wellness Programmes: These include services like physiotherapy stations, meditation zones, catering towards the physical and mental well-being of travellers.

Strategic Event Design

Corporate events are increasingly being designed with a strategic focus on maximising engagement and achieving business goals.

- Pre-Event Engagement: Digital platforms provide attendees with networking opportunities and pre-event content before the event begins.

- Real-Time Feedback: Tools for live polls and analytics enable organisers to gauge engagement and make adjustments during the event, for its success.

- Gamified Experiences: Scavenger hunts, quizzes, point-based activities make events interactive and fun, while leaving a lasting impact on attendees.

The future of corporate travel and events lies in embracing these emerging trends. Businesses can now create experiences that not only meet their professional objectives but also inspire and engage their employees.

SKIL remains committed to crafting travel and event solutions that redefine the corporate experience. As the industry continues to innovate, their focus will be on fostering connections, enhancing well-being and delivering journeys that are purpose-driven.

---

Ramanpreet Singh
VP - Growth & Strategy, SKIL Group | Championing Innovation & Leadership

With 14+ years of experience across Customer Experience Research, Consulting, Travel, and Hospitality, Ramanpreet Singh is a recognized leader in driving business growth and scaling high-performing teams. Currently VP of Growth & Strategy at SKIL Group, he has been promoted four times in six years and also leads SKIL Events.

Ramanpreet excels in Business Development, Marketing Strategy, and Operational Excellence. A passionate innovator, he inspires teams, builds trust through performance, and shares his leadership insights with students as a regular speaker.

Beyond work, he’s an avid badminton player and finds balance in spiritual music. His journey, from humble beginnings to industry leader, continues to inspire.

LinkedIn: https://www.linkedin.com/in/ramanpreet1/

Dubai Shines Bright as One Of The Top Summer Destination of 2024

National, June 2024 : As summer approaches, travellers worldwide are eagerly planning their next adventure, and Dubai emerges as the undisputed favourite destination. According to a recent analysis of Google search data, Dubai has secured its position at the top of the bucket lists of 10 countries, affirming its status as the ultimate summer hotspot for global travelers.

The survey, conducted by analyzing Google search data and keywords related to summer travel, identified Dubai as the top choice for travelers seeking an unforgettable summer experience. With its unique blend of modernity, luxury, and cultural richness, Dubai continues to captivate the imaginations of travelers from all corners of the globe.

From the iconic Burj Khalifa towering over the skyline to the bustling souks filled with treasures, Dubai offers a diverse range of experiences that cater to every traveler's preferences. Whether exploring the vibrant cultural scene, indulging in adrenaline-pumping desert safaris, or unwinding on pristine beaches, Dubai promises an enriching and unforgettable summer adventure.

As Dubai continues to innovate and elevate its offerings to visitors, the city remains committed to providing unparalleled experiences that leave a lasting impression on travelers. With its world-class attractions, luxurious accommodations, and vibrant ambiance, Dubai invites travelers from around the world to discover the magic and splendor that await in this extraordinary city.

Empowering Women: Overcoming Challenges in the Hospitality Sector by Haninder Sachdeva, CEO, Eight Continents Hotels & Resorts

In the realm of hospitality, women have long played a pivotal role in shaping guest experiences, managing operations, and driving innovation. Yet, despite their significant contributions, women continue to face unique challenges within the industry. From limited opportunities for advancement to persistent gender biases, navigating these obstacles requires resilience, determination, and a collective commitment to empowerment. In this article, we explore the challenges women encounter in the hospitality sector and discuss strategies for fostering inclusivity, promoting leadership opportunities, and empowering women to thrive in this dynamic field.

Understanding the Challenges

The hospitality industry encompasses a wide array of sectors, including hotels, restaurants, event planning, tourism, and more. Historically, women have been concentrated in certain roles within these sectors, such as housekeeping, front desk operations, and administrative positions. While these roles are essential to the functioning of hospitality businesses, they often lack the visibility and prestige associated with leadership positions.

One of the primary challenges facing women in the hospitality sector is the pervasive gender bias that can hinder their career advancement. Stereotypes about gender roles and abilities can influence hiring decisions, promotion opportunities, and workplace dynamics. Women may encounter unconscious bias during recruitment processes, performance evaluations, and team interactions, which can undermine their confidence and limit their professional growth.

Furthermore, the hospitality industry is known for its demanding schedules and fast-paced environment, which can present additional hurdles for women, particularly those with caregiving responsibilities. Balancing work and family commitments can be especially challenging in roles that require long hours, irregular shifts, and frequent travel. Without adequate support systems in place, women may find it difficult to achieve work-life balance and pursue career progression.

Despite these challenges, women in the hospitality sector are forging ahead, breaking barriers, and redefining traditional roles. Organizations and industry leaders have a crucial role to play in creating a more inclusive and supportive environment for women to thrive. This involves implementing policies and practices that promote gender equality, diversity, and inclusion at all levels of the organization.

Empowering Women: Strategies for Change

One strategy for empowering women in the hospitality sector is to provide mentorship and professional development opportunities. Mentoring programs can pair women with experienced leaders who can offer guidance, support, and career advice. By fostering meaningful connections and sharing insights, mentors can help women navigate challenges, build skills, and advance their careers within the industry.

Additionally, investing in leadership development programs can help women cultivate the skills and competencies needed to succeed in leadership roles. These programs can provide training in areas such as strategic thinking, decision-making, communication, and team management. By equipping women with the tools and resources they need to excel, organizations can help them overcome barriers and reach their full potential.

Another key aspect of empowering women in the hospitality sector is promoting diversity and inclusion in recruitment and hiring practices. This involves actively seeking out diverse candidates, eliminating bias from job descriptions and interview processes, and creating a welcoming and inclusive workplace culture. By embracing diversity, organizations can tap into a broader talent pool, foster innovation, and better reflect the diverse needs of their guests.

Furthermore, advocating for policies that support work-life balance and flexibility can help women juggle their professional and personal responsibilities more effectively. This can include offering flexible scheduling options, telecommuting opportunities, and parental leave policies that accommodate the needs of employees at different stages of life. By prioritizing employee well-being and flexibility,

organizations can attract and retain top talent, including women in the hospitality sector. Beyond organizational initiatives, industry-wide collaborations and advocacy efforts are essential for driving systemic change and addressing the root causes of gender inequality in the hospitality sector.

This can involve partnering with industry associations, educational institutions, and government agencies to promote gender diversity, advocate for policy reforms, and raise awareness about the importance of gender equality in the workplace.

Summing- Up

While women in the hospitality sector face various challenges, they also possess tremendous resilience, talent, and potential. By recognizing and addressing the barriers that women encounter, we can create a more inclusive, equitable, and empowering environment where all individuals have the opportunity to thrive. Through mentorship, professional development, diversity initiatives, and advocacy efforts, we can harness the full potential of women in the hospitality sector and drive positive change within the industry. Together, we can build a future where women are valued, respected, and empowered to lead in the dynamic world of hospitality.

Author

Haninder Sachdeva,

CEO,

Eight Continents Hotels & Resorts

How to Plan a Road Trip for this Festive Season

A festive season trip is an incredible way to celebrate the season with your loved ones. Ideally, with the long weekend and many days off approaching, a road trip is a perfect option for travelling with your family, allowing you to bond, share joy, and create lasting memories together. If you're considering going on one this time, here's an easy guide on how to plan a road trip this season.

1.      Choose a destination and plan your itinerary

Start by selecting a destination that aligns with your interests. It's a good idea to choose a destination that isn't too far away for your first road trip. You should research your destination thoroughly to create an itinerary that includes must-visit attractions, local festivities, and special events. Planning your activities ensures you make the most of your trip.

For those who wish to skip this hassle, the Mappls KOGO app is a great solution. The all-in-one travel platform's AI Trip Maker helps users pick a destination based on their interests and budget, and it generates comprehensive, personalized itineraries within seconds. These itineraries include routes, accommodations, experiences, restaurants, and attractions, all bookable at competitive prices.

2.      Choose a vehicle

Decide if you're using your vehicle or renting one. While it depends on the number of passengers, the terrain you'll encounter, and your budget, having a car is usually a preferred choice. Not only is it a convenient mode of travel, but it is also safe in case of weather or other uncertainties.

Renting self-drive vehicles has been a very popular option amongst youngsters lately. Service providers such as IndusGo, ZoomCar, and Revv offer a range of well-maintained, clean, and insured cars that suit one's needs to ensure a hassle-free road trip experience.

3.      Book accommodation

During the festive season, popular destinations can become crowded. It's advisable to book your accommodation in advance to ensure you have a place to stay without paying hiked prices. Online OTAs, depending on your budget and location, can list a wide range of lodging options, including resorts, hotels, hostels, guesthouses, or even unique holiday rentals such as BnBs.

4.      Pack your essentials and check you documents

Packing for a road trip is a balance of practicality and holiday spirit. It's extremely important to pack essentials like clothes, toiletries, a first-aid kit, and any specific items you'll need for the destination you plan to visit. If traveling with family or kids, you can also carry easy-to-play travel games for fun. Simultaneously, ensure that you have all your travel documents, including your Aadhaar, driver's license, vehicle registration, and any permits needed for specific regions. It's generally advised to keep soft copies of all these important documents to be safe in case of theft or loss.

5.      Know and respect the local customs

Before starting your trip, it's important to acquaint yourself with the local customs and traditions of your chosen destination. Respect should be shown adhering to appropriate attire and behaviors, particularly if you intend to partake in local festivities. Be mindful of varying religious and cultural practices, and interact with the local community with cultural sensitivity and awareness.

6.      Ensure safety

Safety is of great importance on any trip. Before leaving, one should check for the vehicle's brakes, tires, and engine. A first-aid kit, emergency tools, and a spare car phone charger should be carried. It is also advised to plan your routes and have a downloaded map or GPS navigation system with you.

7.      Explore and enjoy

While it's important to have a well-planned itinerary, don't forget to leave room for spontaneity. Take breaks to appreciate the picturesque landscapes and savor the simple pleasures of the road. You can embrace the spirit of adventure and be open to unexpected discoveries. Exploring local markets, trying regional dishes, and engaging with the locals will help you truly immerse yourself in the festive ambiance and make the most of the trip.

Importance of Food Technology for the Hospitality Industry by Dr. Himanshu Talwar

In the post-pandemic phase, where industries have had a difficult time generating revenue, the hotel industry has particularly struggled because of restrictions on travel. However, technology has been one significant factor that has provided those working in this sector with the right kinds of opportunities to reinvent themselves.

F&B Sector

The hospitality sector has been the fastest-expanding sector globally, and the food and beverage (F&B) sector continues to be the glue that holds the business together. The estimated size of the industry is around 3% of the GDP of India, which in business terms translates to 2/3 of the Indian retail market. With a projected market value in 2024 expected to reach USD 1.264 million, this sector has seen tremendous growth in the last few years. It has been estimated that the sector has grown at a CAGR of almost 14% from 2020 to 2024. Now, in order to understand the reason behind exponential growth, one must understand and evaluate the role of technology in the sector.

Open and adaptive to the tech revolution

Investments in new innovative technologies, as a way to deal with post-pandemic issues, have helped the F&B sector grow significantly, which has greatly contributed to the recovery of India’s hospitality industry. QR code-based e-menus, online billing and payment methods, integrated marketing, and customer relationship management (CRM) have been important tools in bringing about a change in the hospitality sphere. Furthermore, in order to sustain profitability over the long term and maintain a reputable client base, the hospitality sector understood the value of and how crucial it was to adopt and employ innovative technologies. And all such important decisions taken well in time have delivered exceptional results for the industry. Restaurants partnering with technology companies to improve the productivity and efficiency of their operations is a day-to-day thing to be seen and noticed. Henceforth, we are experiencing a revolution; for instance, the HoReCa sector is implementing newer innovations like contactless dining, contactless payments, and voice-controlled operations.

Kitchens and Internet

Another important factor is the rising popularity of cloud kitchens, online food delivery, and meal plans that emphasise health and wellbeing, which are contributing to the tremendous growth that India's foodtech sector is expected to experience over the next several years. Such steps, fueled by cutting-edge technologies like IoT and big data as well as the popularity of fast-service restaurants and chains, are transforming the sector and making it ready for the decades to come. With social and digital media gaining prominence, cultivating a brand identity that promotes an experience beyond food and beverages has become an important marketing strategy. Food tech startups like Rebel Foods, Box8, Fresh Menu, Daalchini, etc. have all helped accelerate revenue by encouraging people to invest in new food experiences.

Government Support

In an agreement to register a significant number of street vendors with Swiggy and Zomato, the Prime Minister's Street Vendors Self-Trust Fund and the Ministry of Urban Development shook hands with the food-tech giants. This initiative is a great opportunity to help the neighbourhood street sellers boost their sales, strengthening the foundation of the food-tech sector. And the introduction of the Open Network for Digital Commerce (ONDC) is another such unique initiative that will open doors for local street vendors to supply food and beverages to consumers without compromising on the quality of the item. Indeed, the role of organisations and departments such as Consumer Affairs, FSSAI, etc. is praiseworthy.

Outcome

To conclude, the sector is seeking opportunities to discuss and dwell upon issues such as acquisition costs, investments, and opportunities available to the company, which need to be addressed by some of the best tech experts in the world. Moreover, a platform must be created that can provide insight into the world’s newest and best assets in order to help businesses reach new heights, pushing them further in the global market. Surviving the pandemic has been a challenging task for most businesses; hence, issues like increasing the efficiency of F&B operations and boosting profit potential with the help of technology, as well as future-proofing of assets available currently, must be thoroughly studied and discussed for the betterment of the sector, the creation of more employment, and above all, keeping the good health of the people intact.

Resilience and Reflection: World Tourism Day 2023

Author:

Mr. Amitabh Sharma, General Manager

Sayaji Hotel Kolhapur

As World Tourism Day on September 27, 2023, draws near, I can't help but reflect on the significance of tourism in our lives. At its heart, tourism is an adventure of discovery, exploration, and connection. It pushes us out of our habitual routines, invites us to experience the new and unknown, and deepens our appreciation for the world's diverse cultures.

In recent years, the tourism industry has faced some real turbulence. Yet, it's been inspiring to see its resilience, constantly adapting and evolving in response to a shifting landscape. The industry has pivoted towards sustainable travel, local tourism, and digital experiences, keeping the spirit of exploration alive even in challenging times.

As a seasoned professional in the hospitality industry myself, I've always believed in creating experiences that are memorable and celebrate the rich heritage of the places we visit. I hold a steadfast belief in tourism's ability to bridge cultural gaps, break down barriers, and foster a sense of global unity.

Looking ahead, my vision for the future is one where sustainable tourism practices are the norm. It's about creating experiences that are enjoyable, yes, but also mindful of our environment and supportive of local communities.

This World Tourism Day, it's a reminder to all of us that every journey we undertake has the potential to make a positive impact. Whether it's choosing eco-friendly travel options, supporting local artisans, or immersing ourselves in the culture and traditions of the places we visit, every small step counts.

Thomas Cook India partners with National Payments Corporation of India (NPCI)

Thomas Cook India partners with National Payments Corporation of India (NPCI)

to launch a pioneering RuPay Forex Card

Pilot with UAE, followed by a global, phased roll-out

Special benefits:

·        Thomas Cook travel vouchers worth INR 13,900.00

·        Lounge access at International Airports in India*

·        Free ATM Withdrawal (in UAE)*

·        Free replacement on loss of Card  

·        Complimentary insurance cover up to INR 7,50,000.00

Mumbai, September 7, 2023: Outbound travel from India is witnessing unprecedented growth, more so to short hauls like UAE: visitors to Dubai from India have surpassed pre pandemic levels (2019) with a 23% growth for Jan-Jun 2023. Thomas Cook’s foreign exchange business reiterates a significant uptick with its internal data reflecting a surge of over 2x (2022 vs. 2019) and an expectation of 3x growth by the end of the year. What is noteworthy is that the Company is seeing a strong increase in per person spends for UAE - of over 30% in 2022 vs. pre pandemic. To seize this significant and growing opportunity, Thomas Cook (India) Limited, India’s leading omnichannel forex services company has partnered with NPCI (National Payments Corporation of India) to launch a pioneering RuPay prepaid forex card for Indians travelling to the UAE; technology being enabled by NPCI Certified Partner, CARD91.

The Thomas Cook – RuPay partnership operates on NPCI’s global card payment network of India. This pioneering initiative aligned with the Country’s Made in India focus, offers international payment solutions for Indians travelling overseas.

Given the growth potential of the destination, the Thomas Cook and RuPay forex card partnership commences with UAE as its pilot; with a global rollout planned via a phased model. For phase one, Thomas Cook’s RuPay card will be loaded in AED (UAE Dirhams) offering extensive usage across the UAE - for transactions and ATM withdrawals.

Key Benefits of the Thomas Cook RuPay Card:

·        Thomas Cook travel vouchers worth INR 13,900.00

·        Lounge access at International Airports in India*

·        Free ATM Withdrawal (in UAE)*

·        Free replacement on loss of Card  

·        Complimentary insurance cover up to INR 7,50,000.00

·        50% off on unique photographic experiences at Dubai’s top attractions, by Digiphoto Entertainment Imaging (DEI)

·        KrisFlyer miles on every forex purchase        

Thomas Cook’s position as India ka Forex Specialist is a result of the Company’s sustained focus on the Country’s foreign exchange segment - serving over 1 million active Forex prepaid card users, 1000+ corporates, over 300,000 outbound travellers and 100,000+ students studying overseas.

Thomas Cook is the largest non-bank foreign exchange services provider and prepaid card issuer in India. The Company’s card business is witnessing an impressive uptick: its card loads grew by 172% YoY, with new prepaid card issuance up by 228% YoY (FY23).

Thomas Cook’s strategic omnichannel model ensures both choice and customer convenience with access to India’s largest forex network of over 4000 touch points: An extensive retail footprint of owned/ partner outlets and airport counters; its Online Forex Store, Virtual Forex Branch, Contact Centre, m-apps: FX Now (Corporate and Individual) and Fx MATE an innovative B2B partner platform. The Company’s game-changer Ghar pe Forex commitment offers doorstep delivery within 2 Hours.  

Thomas Cook’s cashless portfolio features its multicurrency Borderless prepaid card (9 global currencies), One Currency (USD) prepaid card and its innovative Study Buddy Card focused on the overseas education segment.

Indians are ready to explore the world, nights booked on Airbnb for international travel by Indian guests more than doubled in Q1 2023 compared to Q1 2022

• UK, US and places across Europe are the most popular international destinations amongst Indian travellers

• Continuing to see strong signs of travel recovery,  overall nights booked in India have grown by 70 percent when comparing full-year 2022 with pre-pandemic 2019

• Goa, Bengaluru, Pune, Delhi and Kullu tops the charts for domestic travel amongst Indian guests

• Solo and Family travel remains the most popular type of travel for Indian guests

The latest data from Airbnb has revealed that nights booked for International travel by Indian guests more than doubled in Q1 2023 when compared to Q1 20221. The United Kingdom, United States, and various European countries have emerged as the top destinations among Indian travelers looking to travel abroad.

While international travel has gained momentum, Indians are also seeking domestic travel adventures, indulging in beach getaways, city escapades, and serene vacations in the hills. Goa takes the top spot among the most booked domestic destinations, followed by Bengaluru, Pune, Delhi, and Kullu. Overall nights booked in India have grown by 70 percent when comparing full-year 2022 with pre-pandemic 2019, while domestic nights in India grew by almost 110 percent.

Airbnb has also observed a continued enthusiasm among international guests to visit India and immerse themselves in the country's rich culture and heritage. The United States stands out as the leading origin for Airbnb guests visiting India, along with the United Kingdom, Germany, Australia, and Canada.

Amanpreet Singh Bajaj, Airbnb’s General Manager for India, Southeast Asia, Hong Kong and Taiwan, said, “The strong enthusiasm we are witnessing for travel presents a remarkable opportunity to foster meaningful connections. It reflects the growing confidence and eagerness among Indian travelers to explore new destinations and create lasting memories. Alongside our vibrant Host community, we want to help ensure India has a diverse range of accommodation options needed to harness the travel rebound, while also helping to promote responsible travel practices that allow people to genuinely connect with local communities and immerse themselves in the country’s rich cultural heritage. We’re committed to working closely with the government and industry stakeholders to support and accelerate the ongoing travel recovery.”

Airbnb’s Travel Outlook for 2023

• In 2023, exploring off-the-beaten-path destinations has garnered significant interest, providing travelers with the opportunity to discover new places without preconceived notions.

• Solo travel is on the rise, with individuals seeking nature-based experiences to find balance and reconnect with themselves. The flexibility and freedom offered by solo travel, along with the desire for peace and solitude in rustic locales, have contributed to its surge. Airbnb's data indicates that solo travel in India has nearly doubled compared to the same period last year6.

• Traveling with family on Airbnb remains popular amongst Indians and has witnessed a remarkable surge of over 110 percent year-on-year7. Airbnb accommodations cater to families, with nearly 90 percent of stays equipped with kitchens, a quarter offering three bedrooms or more, and over a million accommodations providing cribs for small children.

• India has also witnessed a significant rise in responsible tourism, as travelers increasingly prioritize travel that promote responsible practices, such as community-based tourism, eco-tourism, and cultural tourism. Responsible travel allows individuals to deeply connect with local cultures and lifestyles, providing authentic and unique experiences.

• Moreover, there is a growing demand for unique accommodations that go beyond traditional offerings, with travelers seeking distinctive spaces such as treehouses, houseboats, and farm stays.

73% of Indian travellers want to leave the places they visit better than when they arrived reveals Booking.com’s Sustainable Travel Report.

Booking.com’s latest Sustainable Travel Report, found that Indian travellers are integrating sustainable thinking into their vacation planning, beyond everyday small habits such as using reusable water bottles or reusable shopping bags. Some say, they now travel outside of peak season to avoid overcrowding and opt for walking, biking, or taking public transport as part of their means of transportation. Others have also taken on the “buy local” mantra, favouring small, independent stores to contribute to the local economy.

Recycling, reusing and the value of reducing are becoming the mantra of the Indian traveller

A majority of Indian travellers recognize by conserving resources now and being more sustainable, one can help save the planet. In just a year, Indians have grown extremely conscious of how they impact the planet and are implementing several measures as a result.

In a bid to save water, 55% travellers reuse their towels multiple times, up 21% from 2022. As more people are comprehending the value of reducing, reusing, and recycling 57% of them brought their own reusable water bottles, up by 12% since 2022. 52% individuals are utilising reusable bags to be more responsible; 44% practise recycling garbage while travelling and surprisingly, 51% of individuals always carry their personal, reusable water bottle.

Indians are making greater efforts to be more mindful of their travel impact at every step of their journey

Indians are taking several sustainability-related actions as their environmental consciousness grows.

Taking conscious habits from home when travelling, 66% now turn off their air-conditioning when they aren’t there (up 23% from 2022)

Indian travellers are moving towards sustainable travel practices and are becoming more selective when deciding their accommodations and modes of transportation primarily due to the worsening effects of climate change and growing environmental awareness.

When it comes to transportation, 51% of Indian travellers now plan their sightseeing so that they can walk, use bicycles or take public transportation - essential for ecotourism

Looking to further reduce their impact, 41% decide to go off-peak to avoid overcrowding, up 5% since 2022.

Additionally, taking the ‘buy local’ ideology is also a popular mantra amongst travellers while on vacation with 52% respondents favouring small, independent stores.

 Incentives and discounts can further drive Indians to be more sustainable

Today, while the intent is clear, there are several challenges travellers face to find and book sustainable properties, however, they are open to further incentives to travel sustainably. Nearly half of Indian (44%) travellers are asking for discounts and financial incentives to choose eco-friendly options. Additionally, it has been found that 53% of people would be motivated to travel more sustainably if they were given reward points for selecting sustainable options. These reward points can also be used to receive additional benefits or discounts through online travel agencies.

According to Santosh Kumar, Country Manager, India, Sri Lanka, Maldives and Indonesia at Booking.com, "Indians are travelling with a renewed outlook to reduce their impact on the planet. With 73% of respondents wanting to leave the places they visit better than when they arrived, today’s travellers are increasingly adopting a regenerative approach to travel. They are converting intent into action by taking active small steps at home and when travelling to drive a more sustainable future. To help travellers in their sustainability journey, Booking.com has taken measures to help not only travellers but also local communities and the environment. This includes awarding thousands of properties in India and globally with the Travel Sustainable Badge, the ability to compare the CO2 emissions for different flight options or being able to find and book greener taxi options. We are committed to making it easier for everyone to experience travel in a more mindful and responsible way.”

NOESIS Report: “India Hospitality Overview 2022” Reveals Strong Recovery and Positive Growth

NOESIS Report: “India Hospitality Overview 2022” Reveals Strong Recovery and Positive Growth

NOESIS, a leading hospitality consulting and hotel investment advisory firm in India, is pleased to announce the launch of its latest report, "India Hospitality Overview 2022." The report provides an in-depth analysis of the current state of the hotel and tourism industry in India and offers valuable insights into the future prospects of the sector.

Despite the challenging period caused by the pandemic, the Indian hotel industry is showing signs of recovery and gaining momentum. According to the report, the majority of markets have surpassed 2019 levels, indicating a positive trend for the industry. In 2022, the industry experienced a critical year with unique opportunities, and domestic businesses seized the chance with 66% of hotel signings. Meanwhile, international brands signed 44% of the total keys, resulting in the opening of 10,138 keys. This exciting future is set to continue with a pipeline of 7,163 keys being added from 2023 onwards.

North India will account for 38% of all hotel signings in 2022, with Himachal Pradesh (8.6%) and Rajasthan (8.1%) leading the way. This is followed by India's Western region, which is driven mostly by Gujarat (10.4%) and Maharashtra (9.5%), as well as other states. Tier 2 cities accounted for 46% of hotel signings, with untapped destinations accounting for 33%, and Tier 1 and Tier 3 cities accounting for around 10% of hotel signings each.

The tourism industry in India is also growing strongly, with a total of 294 million passengers moving through the country's airports in 2022. Of these, 49 million were international travellers, while 245 million were domestic travellers. December recorded the highest air passenger movement, with 5 million international and 25 million domestic passengers. In contrast, January was still affected by pandemic restrictions and recorded only 2.5 million international and 13 million domestic air passengers. While there is a significant difference between the first and fourth quarters, the summer season (Q2) saw a total movement of 76 million air passengers, with Q3 receiving 73 million total air passenger movements.

The "India Hospitality Overview 2022" report is a valuable resource for businesses and investors looking to understand the current state of the Indian hospitality industry and the future prospects for growth.

NOESIS Report- “India Hospitality Overview 2022” Reveals Strong Recovery and Positive Growth

Making Hospitality Accessible: How We Can Make Changes Now By Emilie Brown

The hospitality industry has long been a cornerstone of modern life. From restaurants to hotels, the industry is responsible for providing the services and experiences that make our lives more enjoyable. Yet, despite its prevalence, there is still a lot of work to be done in regard to accessibility. 

Hospitality needs to address accessibility on both an individual and systemic level in order to ensure everyone can benefit from its offerings. In addition, the industry must know how important accessibility is - and how it affects customer satisfaction.

Reimagining The World Of Hospitality Through Accessibility

1. Document Remediation

Document remediation is the process of making documents, websites, and other digital resources more accessible for people with disabilities. It involves revising text and images to make them easier to read and understand. For those in the hospitality industry, document remediation services can be a great way to ensure their clients get the best experience possible. 

Document remediation services can help hospitality businesses become ADA-compliant by ensuring accessibility requirements are met. This includes making sure all of their digital assets, such as menus or promotional material, are easy for everyone to access and understand. Making changes like this also helps create a positive brand image since it shows that your business is taking measures to accommodate everyone’s needs.

2. Audit Services

Audit services can help provide insight into how different environments conform to ADA standards and make necessary changes accordingly. Audit services take a deep dive into what makes up a facility’s overall accessibility level, such as assessing walkways, doors, beds/furniture placement, bathrooms and more. 

These audits also look at how employees interact with guests who may require special accommodations due to physical or cognitive limitations. This helps to ensure that the customer service provided adheres to the highest standards of hospitality across all levels of operations. 

3. Easy Booking System

Many people with impairments face major challenges because there is no accessible booking mechanism. Include a direct reservation option for accessible accommodation, showcasing the features and who the room will accommodate. This eliminates the need for guests to contact the hotel each time, saving both their and the workers' time.

4. Map Out Accessible Rooms

Mapping out accessible rooms is one way that hotels can ensure their space is truly open to all guests. By knowing which rooms are available for wheelchair users, those with hearing aids or other disabilities, hotels can easily provide a safe and comfortable stay for each guest. 

Additionally, mapping out accessible rooms enables staff to better plan ahead when coordinating events such as conferences or weddings. With advanced knowledge of which rooms are most suitable for particular groups or individuals, hoteliers can ensure that everyone attending has a pleasant experience during their stay.

5. Accessibility Training for Employees

To ensure that everyone can enjoy their stay in a hotel or restaurant, employers must take steps to provide proper training for employees on how to interact with those who require greater accessibility. 

Accessibility training can include lessons on how to communicate effectively with people of all abilities, as well as an understanding of basic accommodations and services that the establishment should provide. Additionally, staff should familiarize themselves with any specific laws or regulations regarding accessibility that may apply in their area. Employers must make sure every employee has a full understanding of what it means to provide accessible service so they can provide a safe and welcoming environment for everyone.

6. Floor Layout Issues

It is important to ensure that the floor plan of business premises provides enough space for wheelchairs and other mobility aids to get through a dining space. Booths and high tables may also be an issue; therefore, it's essential to have enough of tables where wheelchairs may sit at comparable heights.

Final Thoughts 

Creating a more accessible hospitality industry isn’t just a moral obligation; it’s an opportunity to create stronger customer relationships and grow businesses. By investing in the right processes, understanding accessibility regulations and laws, and creating inclusive spaces that are welcoming to all, the hospitality industry can take real steps toward making sure everyone has access. Let’s make sure that hospitality is accessible for everyone—it’s time we make changes now!

Author Bio:  

Emilie Brown works with the Digital Marketing team at PREP, an AI-based remediation software that enables businesses to create WCAG and ADA-compliant PDFs in minutes. Her approach and methodology are simple, concise, and to the point and connect with readers seeking solution-driven content on topics related to accessibility and remediation. Apart from her time at work, she loves to spend time with her dog, volunteer, and play her guitar.

Document remediation services - https://prep.continualengine.com/services/

About Author:

Emilie Brown

works with the Digital Marketing team at PREP, an AI-based remediation software that enables businesses to create WCAG and ADA compliant PDFs in minutes. Her approach and methodology is simple, concise and to-the-point and connects with readers seeking for solution-driven content on topics related to accessibility and remediation. Apart from her time at work, she loves to spend time with her dog, volunteer and play her guitar.

2023 is the year of the savvy traveller Booking.com shares the when, the where and the how of smart travel savings

Mumbai, December 2022:  With global economic uncertainty looming, budgets will be imperative in 2023. But despite the upheaval, the good news is that new research from Booking.com reveals nearly 75%* of Indian travellers will continue to prioritise their vacations but will be seeking more bang for their buck, with 69% planning to be even thriftier than in the past on their travels.

 While XX% of Indian travellers already consider themselves frugal when it comes to their vacation finances, over XX% are set to plan their travel budget more tightly and take advantage of deals, hacks and smartly-timed travel. With this in mind, Booking.com is sharing tips for helping travellers save in order to splurge when it comes to travel in the year ahead.

 Tip 1 I The When:

There are opportunities to save both when it comes to – when to book and when to travel.  2023 will see millennials planning more last-minute trips (53%) whilst older generations will take comfort in planning ahead as the best opportunity to get a good deal (Gen X 60% and Baby Boomers 54%). Last-minute deal-hunters can make the most of Booking.com’s Late Escape Deals. Discounts start at 15 per cent at participating properties indicated by the “Late Escape Deals” badge and are valid for stays with check-out on or before 3 January 2023.

 There are deals to be had for those with well-timed trips too. Not only is a midweek getaway one of the best opportunities to grab a deal but can also be a savvy way to avoid the crowds. Those looking for a peaceful, penny-pinching break will enjoy the quieter pace and, as there is less demand, Indian travellers are more likely to save on their stay.

Tip 2 I The Where:

This year will see the impact of extreme seasons also merge into where travellers decide to explore, with 70% of Indian travellers claiming that climate change will impact the way they plan their vacations. Whilst some will look to get creative with their journeys by planning longer routes or considering off-season destinations to make their money stretch further.

Those travellers looking to getaway could consider cheaper options during the destination's shoulder-season, by visiting Booking.com’s 2023 Trending Destinations at less expected times. If visiting Pondicherry in India, travellers could visit this bohemian and seaside city any time of the year. Possessing a calming energy, the city attracts spiritually minded visitors who wish to visit the destination’s ashrams. Blessed with a fascinating history, the quaint streets of ‘Pondy’ are lined with pastel colored townhouses and charming balconies draped with pink bougainvillaeas.

Tip 3 I The How:

Booking everything in one place not only helps to streamline the experience but can also be a great way to maximise on loyalty schemes and deals on offer when booking too. A proven tactic for the 71% of travellers who will optimise their app and loyalty schemes for their 2023 travels. Using Booking.com’s loyalty program, Genius, members can unlock new levels and get access to a lifetime of discounts and travel rewards that never expire. All travellers have to do is sign into their Booking.com account and look for the Genius logo to identify benefits, discounts and perks.

With a little know-how (know-when & know-where) 2023 can be the year that savvy savers continue to prioritise travel but are more mindful than ever to make the most of their getaway budget.

Homestays and 3-star hotels are in maximum demand for Christmas Holidays: Justdial Consumer Insights

 

- Goa is the top tourist destination with high demand for star-rated hotels

- Demand for homestays highest in Mumbai, Bengaluru, and Delhi

- Demand for service apartments highest in Chennai, Bengaluru, and Hyderabad

- Hotels, Bars, Fast Food, Food Delivery, and Dhabas top-5 most searched categories

- Demand (YOY) for hotels is up by 17%, and contributes to 27% of the overall searches

 

 

Mumbai: With the year-end festivities around the corner, demand for homestays and 3-star hotels have surged and contributed to almost 60% of the searches for hotels for the Christmas Holidays, reports the latest Justdial Consumer Insights. 

 

Along with homestays and 3-star hotels, 5-star hotels, service apartments, and 4-star hotels made up the top-5 categories of hotels in demand during this holiday season. After two years of a lull due to the outbreak of COVID, demand (YOY) for hotels is up by 17% and now at par with the pre-COVID level. Demand for Home Stays saw a meteoric 135% jump, and that for 3-star hotels rose by 18%, while that for others remained stable.  

 

While searches for Hotels soared, searches for Bars, Fast Food, Food Delivery, and Dhabas made up for the top-5 most searched services during this holiday and party season. Hotels dominated with 27% of the overall searches followed by Bars (23%), Fast Food (18%), Food Delivery (17%), and Dhabas (14%). 

 

Commenting on the trends, Prasun Kumar, CMO, Justdial, said: “It is encouraging to see that the hospitality and the F&B industries are witnessing a surge in demand as we hit the phase for year-end festivities. This rise in demand comes on the back of two years of a lull due to Covid. Some interesting trends have come to the fore like the rise in popularity of homestays over hotels so much so that demand (YOY) has gone up by 135%. In line with the rising demand, we curated the best-rated option for users for the best holiday experience.”  

 

Demand for homestays was the highest in the popular tourist destinations of Coorg, Darjeeling, Ernakulam, Purulia, Wayanad, and Goa. Searches for star hotels in a holiday destination were the highest in Goa followed by Ernakulam, Udaipur, Jaipur, and Visakhapatnam. For service apartments, the maximum demand was in Coimbatore, followed by Goa, Mysore, Ernakulam, and Visakhapatnam. 

Among Tier-I cities, demand for homestays remained the highest in Mumbai, Bengaluru, and Delhi. For star-rated hotels, most of the demand from Tier-I cities came from Delhi and Mumbai, and Bengaluru but for service apartments demand was highest in Chennai, followed by Bengaluru and Hyderabad. 

With searches (YOY) for bars going up by 23%, most of this demand in Tier-I cities was generated by Mumbai and Delhi. The two cities generated almost 55% of the demand for bars from Tier-I cities. Among Tier-II cities, most of the demand came from Lucknow, Kanpur, Bhopal, Jaipur, and Chandigarh. 

Searches for Fast Food centres also went up 48% with Delhi, Mumbai, and Ahmedabad generating maximum demand in Tier-I cities. Among Tier-II cities, Fast Food remained popular in Surat, Jammu, Jaipur, Jalandhar, and Chandigarh. 

 Food delivery service was in high demand in Mumbai, Delhi, and Chennai among Tier-I cities while Ernakulam, Kozhikode, Ludhiana, Malappuram, and Kannur were the top-5 Tier-II cities that saw maximum searches.

 Among Tier-I cities, Mumbai, Delhi, and Hyderabad saw maximum traction for Dhabas while Nagpur, Indore, Chandigarh, Jaipur, and Lucknow were the top 5 Tier-II cities.

Indian School of Hospitality partners with Karma Lakelands to run Experiential Farms at the Karma Lakelands Golf Resort

Ashwani khurana Of Karma Lakeland gurgaon and dilip puri of indian school of hospitality

 

Gurgaon, India,December 2022: Karma Lakelands and École Ducasse ISH Gurugram announce partnership for an experiential farm at the Karma Lakelands Golf Resort in Gurgaon. The students of Indian School of Hospitality (ISH) will be initiated into organic farming, beekeeping and other eco-friendly initiatives of sustainability and conscious living — a vision shared by the founders of École Ducasse, ISH and Karma Lakelands.

 

Conscious living / Eco Initiatives have always been at the heart and helm of most endeavours at Karma Lakelands since the resort was developed. From being targeted as a zero-waste property to soil building, planting trees, rewilding, practicing bee farming and bio composting of plant & animal waste, life at Karma is an incredible example for meaningful and sustainable existence. At Karma, nature friendly initiatives and conservation practices that support and promote sustainable living are a way of life. As a resort, it strives to minimize our carbon footprint and execute the initiatives and actions to reduce the use of energy and water, while avoiding the use of plastic.  

 

The idea for the farm came when École Ducasse-ISH sought additional locations to fulfil demands for herbs and organic produce in their kitchens. The farmland shall feature seasonal ingredients and regional plants that account for most of the ingredients used on campus. It will encourage farm-to-table practices, sustainable sourcing, and relying on locally-grown crops. Additionally, students shall participate in practical learning sessions in the open classroom and the rustic kitchen. They will also be guided by an expert on organic and sustainable farming at Karma Lakelands.

 

Talking about the initiative, Mr Dilip Puri, the Founder and CEO of ISH, says, “Indian School of Hospitality has always adapted its teaching philosophies to meet the needs of the ever-changing culinary and hospitality industry. As interest in learning about the origin of food increases, we have responded by offering students opportunities to harvest agriculture responsibly. It will allow us to incorporate sustainable approaches into the culinary coursework, like the Bachelor’s programme that features classes on food policy, ecology of food and farm-to-table concepts. This way, students will be encouraged to develop mindsets towards sustainability and eco-friendly farming.”

 

Sharing his thoughts on the partnership, Mr Ashwani Khurana, Founder & CEO of Karma Lakelands, says, “We at Karma Lakelands are committed to protecting the sanctity of mother earth through our various Environmental care - Conscious living initiatives. Collaborating with ISH is yet another step to motivate youth, the future of our planet, towards soil building and experiencing growing healthy food. We aim to promote the concept of living mindfully by minimising waste generation & its innovative management.”

"Redefining Sustainability Immersive Experience” By Gaurav Bhagi (Cluster General Manager)

HOSPITALITY has been among the sectors hit hardest by COVID-19 shutdowns.  But with travel beginning to return in parts of the world, many hotels are  springing back to life. 

The agenda for recovery cannot simply be about getting ‘back to normal,’  though. The travel market has changed—permanently. Leisure and business  travellers alike have new priorities and needs. In both segments, sustainability  is a bigger priority than ever before—especially but not only when it comes to  carbon emissions. 

Hospitality has a unique opportunity to take the lead on sustainability across  all dimensions of ESG—environmental, social and governance—and build it  into the core of the way the sector works. The industry players that thrive will  be those who meet their customers’ demands for more sustainable travel  options. Those who fall short risk being left behind. 

The landscape for hospitality has changed permanently. The sector has a  unique opportunity to lead the way on sustainability as it gets back to growth. 

The benefits for hospitality are clear: aligning with consumers’ values and  desire to be able to travel sustainably; winning back business travellers as  corporates bear down on their carbon emissions; capitalizing on the growing  willingness of consumers to pay a little more for sustainability; and playing its  part in the global effort to limit temperature rises and avoid catastrophic  climate change. Thriving in the new world means putting sustainability at the  heart of your strategy for recovery. 

Sustainable development is the responsible use of productive resources in a  development project or undertaking to safeguard long-term environmental,  social and economic sustainability. Sustainable development is adopted to  provide lasting socio-economic benefit to all project stakeholders without  compromising the ability of future generations to meet their own needs. 

A range of socio-cultural, economic and environmental issues must be  considered and balanced to ensure the sustainability of development projects.  These include the use of energy and water in the development and operation  of hotels as well as the moral, ethical, social and political impact of taking  action.

As per Gaurav Bhagi, we will create ecologically friendly properties and believe  in giving people clean air, clean water and clean food. A life that is sustainable  and reminds us of how people used to live about 100 years back. With an  ideology of co-existing with nature and reliving a time where you consume  water directly sourced from the hills, where you can forage and cook on open  fires and share space with neighbours who provide the best produce that  makes its way into our seasonal menu. 

We will offer immersive experiences in the form of village tours which include  sharing a meal with the local family, hosted by our women entrepreneurs.  Constant efforts with respect to carbon offset by practicing resource efficiency  and swearing by green mobility while involving our guests in experiences like  tree planting and local ecological conservation. 

In an effort to work with the locals, ensuring that we grow alongside them and  create local impact, we not only employ people from neighbouring  communities but also make sure that around 40% of our guests’ travel spends  is circulated back to the local economy. This is done by ensuring that all  procurement with respect to the property is done only locally. The in-house  gift shophouse would comprise of condiments, handicrafts and various types  of locally made items that are procured from women entrepreneurs in an  effort to support their venture. 

With focus on using earth friendly materials like stone, bamboo, fiber, certified  wood and rattan would help the environment and ensure the best practices  are followed across the hospitality sector.  

The United Nations Sustainable Development Goals (UN SDGs) are the  blueprint to achieve a better and more sustainable future. The 2030 Agenda  for Sustainable Development establishes 17 goals adopted by UN member  states as the action plan to achieve sustainable development.

Some of the 10 best sustainability practices we would aim at are;  

∙ Energy conservation 

∙ Amenities 

∙ Waste reduction and efficiency 

∙ Promoting sustainable means of transportation 

∙ Choosing cleaning products wisely with minimum impact on the  environment 

∙ Careful selection of local food products  

∙ Encouraging guests to make sustainable decisions 

∙ Promoting ecotourism 

∙ Water conservation 

∙ Operational changes 

Gaurav comments that properties should be constructed safeguarding natural  contours, it would feel like to co-exist with nature and relive a time where  people lived sustainably.  

Through our work on Sustainability, we aim at forging deep connections with  the environment in the form of authentic experiences and engaging  extensively with the local community. We are also extremely grateful for the  farmers who grow seasonal produce and enable guests to undertake a  complete farm to fork experience. Guests at our properties get to undertake  intimate experiences with local villagers and learning about their sustainable  way of life, a practice that has made a reality at its own properties.  

Our staff is trained on sustainability processes (SOPs) which is reflected in our  efforts towards reducing carbon footprint. Water saving initiatives like grey  water usage for gardening, waste saving initiatives (including food waste and  composting) and forest conservation by planting trees are a few examples of  how our property operates as net zero. 

At Mukteshwar, in Uttarakhand where our luxury villa is located, guests are  transported to a place where women open up their homes, cook, clean and  host them. Working alongside the locals, we turned a neighbourhood village  into a financial opportunity for women entrepreneurs and roped in local  women to help host village tours and lunches thus ensuring financial  independence for all of them. 

Be a part of their world and experience a setting where women are engaged in  reviving local handicrafts, grow food in family farms using sustainable  techniques and rear cattle that provide for all your dairy needs. 

Also, the zero-waste kitchen offers guests a selection of handpicked recipes  that are made from scratch using energy efficient cooking techniques along  with slow cooking methods that ensure quality flavour by retaining the food's  natural nutrients to the fullest with a range of options for F&B choices.  

Live the good life, guest will immerse themselves in experiences that are deep  rooted in culture and sustainability. 

How has the word “Luxury” changed in this century? 

Once upon a time, “luxury” was a material concept often defined by the  biggest, shiniest and most expensive. Over the years, as people have become  more discerning, luxury has become more about a state of mind. At its core,  though, it's always been about status, but it’s shifted from material possession  and is now more about “Who I am.” People want to show that they are more  ethical, creative, connected and tasteful than the masses. With growing  concerns about our impact on the environment, luxury and sustainability are  almost interchangeable. 

Luxury is not and cannot be this wasteful excess with this nonsense of  constantly replenishing stuff with new stuff, like linen and towel changed every  day; having soap changed every time you wash your hands; having one hundred-bathroom amenities, slippers wrapped in plastic, the fruit basket  wrapped in plastic that nobody eats, the list goes on and on. 

We have to acknowledge the hypocrisy of this luxury. We can’t have own  private luxury in big shiny new-build resorts without depriving others in some  way of their land, their resources. It’s an inconvenient and uncomfortable  truth. Bigger, faster, shinier, warmer, cooler means more steel, more cement,  concrete, more plastic, more AC, more diesel and gas, more water. More,  more, more. This luxury is unsustainable. 

On the flip side, Small is the only way I see luxury quotes “Gaurav Bhagi” as  you can have several small teams in charge and they can be local people. 

Post-pandemic, we can see more luxury travellers wanting to explore the  wildest places through experiential travel, and to create experiences like never  before. People are more interested in provenance and storytelling on how, 

where, when, and who — rather than just sleeping in grand, luxurious hotel  rooms. Additionally, awareness on how every decision can play a significant  role in preserving nature is crucial for responsible tourism.  

Why is sustainability important in hotels? 

According to the United Nations World Tourism Organization, hotels are  accountable for one percent of global emissions. This number will continue to  rise as hotel demand increases, which is why implementing sustainability  initiatives in hotels is so important to mitigate this negative impact. 

Beyond the importance of hotels reducing their impact on the environment,  sustainability measures also pose an important strategy for attracting new  clients. Accordingly, to a sustainability trend in the travel market following are  few stats to go through; Taking Personal Responsibility to Travel More Sustainably 

Source – Booking.com

Furthermore, sustainability in the hotel sector is important to create a  connection with the local population, while at the same time protecting the  surrounding natural environment and biodiversity. Giving this local touch to a  hotel experience helps distinguish a hotel from other hotels, providing high quality experiences and contributing to creating an individual identity for a  hotel. 

What are the most common sustainability practices for hotels? 

There are so many opportunities to improve energy, water, and waste  efficiency in hotels but making choices around these elements aren’t the only  common practices. Other common practices for hotels include making  operational changes by using utility benchmarking and temperature  adjustments, as well as other technical updates like high-efficiency water  fixtures or LED lighting.  

The most common sustainability practices for hotels. 

Operational Changes 

Hotels using a property management system have implemented changes using  the reporting tools available from popular PMSs to benchmark utility use and  provide setpoints for temperature adjustments. When the temperature is  controlled and managed by the hotel it’s a lot easier to manage usage. Other  technical improvements that can be implemented on an operational level are  the use of LED lighting, as well as implementing high-efficiency water fixtures  to control the use of water. 

Waste reduction 

Hotels produce an excessive amount of waste. In fact, hotels across produce  289,700 metric tons of waste each year. Because of this, some of the most  common sustainability measures are related to waste management. 

Many hotels have implemented recycling in common areas, reusable food  service materials and have made newspapers available in common areas  rather than delivering to each individual room. Hotels have also implemented  the use of reusable water bottles by having filtered water stations and giving  guests a reusable water bottle instead of using plastic bottles.

Energy conservation 

Energy conservation is one of the most important areas of sustainability  because it has been found that reducing energy consumption can have the  same effect on revenue management as increasing average daily room rate. 

Some of the most common energy efficiency practices are energy tracking,  having digital thermostats in the guest rooms, and the use of LED light bulbs.  Another popular way of contributing to energy conservation is to install a one switch system for lights so that lights don’t get left on accidentally, as well as  the installation of solar panels to power water heating. 

EV vehicles - Another popular method is empowering guests to use sustainable  means of transportation to get to the hotel by giving discounts or by having  electric chargers for cars at the guests’ disposal. 

Hotel chains are trying to make sustainable travel attractive by helping to  widen the electric vehicle charging infrastructure and optimising charging costs  for the travellers. 

Water conservation 

Water use for hotels is responsible for about 24 percent of total utility  expenses. Bathroom fixtures, laundry, landscaping, and kitchens are the areas  where the most water is used. Reducing water use not only helps reduce costs,  but is also a fundamental sustainable practice. 

The most common water conservation practices that hotels have implemented  are regular water tracking and low-flow toilets, as well as putting in efficient  faucets and showerheads. It is important to note that high-efficiency bathroom 

fixtures use at least 20 percent less water, representing an important method  of saving for hotels. 

Another common practice is encouraging travellers to take sustainability into  their own hands through both energy and water conservation. For example,  hotels can have guests forgo daily towel and bed linen changes, which helps to  reduce the energy and water necessary for laundry. 

Amenities and cleaning products 

Choosing amenities and cleaning products that are more friendly to the  environment is important to reduce a hotel’s impact. Hotels have chosen to  put soap and shampoo dispensers that are refillable instead of miniature  amenities, which create excessive waste. While this method is more popular  among mid-range hotels, high-range hotels have experimented with creating  custom-formulated amenities in recyclable or compostable packages. 

In terms of cleaning products, many hotels are choosing to shift away from  abrasive cleaning products, towards organic or natural cleaners that are less  harmful to both housekeeping and to the environment. This also helps move  away from the use of products derived from petrochemicals hence promote  “GREEN HOUSEKEEPING”.

Food & Beverage  

F&B segment are taking sustainable initiatives to their restaurants, choosing to  promote the use of local, organic food in their breakfast and meal choices. As  well as promoting the careful and curated choice of ingredients at the  restaurant. There is without a doubt a shift towards sustainably-sourced  ingredients that also help contribute to the local economy of where the hotel  is located. Local produce from the farms helps a big way in this initiative.  

Conclusion 

Sustainability should be treated with a holistic approach across all sectors – from housekeeping to operations in hospitality. Guests should also be  encouraged to be involved in the process so that they can take an active role  and be encouraged to make sustainable choices within the hotel and within  the local environment, choosing local tour operators, and investing in locally produced goods. 

There are more than 10 common sustainability practices in hotels which can be  implemented hotel-wide and help contribute to reducing the carbon emissions  from the hospitality sector. Understanding and embracing these initiatives will  not only help hotels save money by being more energy-efficient and create less  

waste, but also help differentiate your hotel from the competition. As we  move towards more conscious consumers, hotels must be able to adapt to this  type of consumer, offering them the chance to travel more sustainably.

7 Classic Tiling Tips For Your Hotel Interior Design by Isha Tandon

Hotels are synonymous with opulent tiles as they are one of the most visible and popular interior design products present everywhere. Be it in the lobby, in the bathroom, in the hallways, or on the walls, you just cannot do without the durable tiles. They can either make or break the way your hotel is perceived and considered whether it is a luxury, mid-range, or low-budget hotel. Today, with so much advancement a wide range of colors, patterns and materials are available that you can choose to help your hotel brand and integrity to rise. The interiors alone are in a position to give your commercial space a distinct character, neatness, asepsis, and comfort that guests will cherish for years, and in turn, build for a great business. Also ensure that when choosing floor tiles for a hotel, paying attention to safety and comfort is of prime importance and not only to aesthetics as aesthetics will not ensure prolonged durability which is way more important. 

 

Criteria For Choosing The Right Tile

There could be different factors as to which types of floor tiles can be used for your hotel’s interior design. The biggest one has to be the ability to withstand heavy foot traffic and to sustain the dust and grime that come with the customers. For a detailed and simplified search for the right tiles for your hotel flooring, you can consult with tile experts who will give you an exact breakdown of what works and what doesn’t. Different types of floor tiles work for different areas, you just have to choose the ones that work for hotel lobbies, rooms and restaurant areas.

 

Want to take your hotel’s interior design to opulent heights, then check out the following useful tips:

Stone Tiles for Hotel Floors

Considering that most commercial properties go for luxury, hotels are great spaces to install natural stone tiles in. Apart from the aesthetic value that stone tiles add, they are also very durable and can withstand heavy foot traffic and will last you years before they give in. They are also available in various colors that will help you in decision making as to which suits the best and widens the scope of choosing the right kind.

Tiles for Hotel Lobbies and Corridors

The hotel lobby is the first space a guest will step in and have a look at. It is very important to make a good first impression for the hotel to be remembered. Be it a luxury hotel or a low-budget venue, it’s very important to opt for tiles that are not only good-looking but are also functional and practical. The tiles finally chosen should not only be eye-catching but they must compliment the primary function of the rooms and other spaces. They should fit well with other elements like artifacts and other décor items in the lobby and corridors.

 Wood Look Tiles

If you are under a budget, going for traditional hardwood flooring doesn’t make sense. But what if we say that you can nail the same look but with a cheaper but equally good-looking alternative? That’s right, wood look tiles are the latest entrants in the market that give you the appearance of wood flooring but are extremely strong for public places like hotels. Plus, thanks to their easy maintenance, there’s not much effort required from your end to keep the place up and running.

3D Textured Tiles

Now that many things come in 3D to make it more realistic, the tile industry too has made its foray into the 3D space. 3D textured tiles give you the desired depth and realistic presence for the flooring as well as the walls or wherever they are installed. Advances in tile manufacturing have led to reinventions of trends and tile styles such as bohemian, baroque and mosaics. Mosaics are extremely versatile and increasingly popular as they are able to be installed in flat or even curved surfaces in dry and wet spaces. Coming in a variety of sizes, colours and shapes, mosaics become an easy choice to create a different style.

Luxury Vinyl Tile

To get authentic wood and stone flooring but with a much lower price point, luxury vinyl sits best within this category. They are waterproof, dust-resistant, non-porous and stain-resistant as well – all that a busy hotel requires! In fact, if you lay a carpet over them, they have soundproofing properties too that makes it even more desirable as you do not want one room’s acoustics to be heard in the other. Add to the fact that it is extremely easy to maintain and clean so that hassle is out of the picture too!

Large Format Tile

For smaller spaces, large format tiles are a great addition since they bring an illusion of a smaller space looking bigger. How? The grout lines are minimally visible, and the large size makes a bigger impact than other smaller size tiles whose grout lines are very readily visible. These large format tiles are ideal both for indoor and outdoor areas, thus a perfect choice for the space.

Black and White Marble Tiles

The classic combination of black and white remains unbeaten among many other colour combinations. They bring in a factor of timelessness and class while keeping the space understated and still worthy of discussion. White is a statement-making color while the addition of black gives it a hint of color. Marble tiles mimic the veining patterns of natural marble stone which make it look elegant and opulent – something that most hotels are looking for!

If you own a business-like hotel, you need to focus on bringing your guests back for the quality of what they get for the money they pay. That includes everything from the ambiance, service, flooring, bathroom hardware, and so on. These few tips will help you make a stylish hotel.

Author’s Bio:

Isha Tandon

The author works for Orientbell Limited, a leading tile manufacturer in India. Isha’s knack for understanding audiences helps her create value-driven content for her readers that not only educates and informs but is engaging and interesting to read as well. She creates lifestyle pieces that focus on interior design products, trends, and processes. She loves to travel to historic places with rich architecture.

Booking.com shares insight into what Indian travellers expect from the industry post pandemic

Booking.com shares insight into what Indian travellers expect from the industry post pandemic

To ensure health and safety, 88% of Indian travellers are willing to share their medical information in order to receive customized alerts on health concerns in the locations they are visiting

Key Highlights:

• 89% of Indian travellers would postpone or cancel a trip if they saw a rise in COVID-19 cases at their travel destination

• 67% of Indian travellers feel safety is a top consideration when booking travel

• 62% of Indian travellers plan to book their next trip through digital travel companies

• Guidance on what to expect from travels, easy access to customer support and access to flexible cancellations and clear refund information are the top three types of support Indian travellers expect from travel providers

Mumbai, July 20, 2022 –  New research released by Booking.com, the world’s leading online travel company, highlights Indian travelers Indians are eager to make their travel dreams a reality in the next few months while keeping health and safety in mind, with 88% of Indian travellers willing to share their medical history, current medical fitness and location tracking in order to potentially receive customized alerts on health concerns in the locations they are traveling to.

Personalization in the post-pandemic world

One of the biggest trends to emerge in the post-pandemic world is personalization. Traveller preferences are intimately personal, and a one-size-fits-all approach no longer works with 80% of Indian travellers who are okay to provide more of their personal information to their travel partners in exchange for a more personalized travel experience.

The insights have been drawn from Booking.com’s inaugural APAC Travel Confidence Index, which provides a snapshot of how confident consumers feel about exploring the world again and their motivation to travel. The commissioned research, which polled 11,000 travellers from 11 countries and territories¹ across Asia Pacific, combined with the company’s proprietary data and insights as a digital travel leader for the past 25 years, offers insights into the region’s travel confidence.

Top considerations and motivators for travellers while travelling

The Travel Confidence Index explores the overall considerations, motivators, and concerns of consumers across Asia-Pacific and how this varies across the region. According to the research findings, the desire to travel remains strong amongst Indian travellers, with safety (67%), cost (44%) and the variety of destinations and hotels/resorts (42%) being the top three considerations. When asked about their biggest motivators to travel, ‘assurance on health and safety’ emerged as one of the top motivators voted by 25% of Indian travellers, followed by 23% of Indian travellers having an intention to take a break from work  and 20% of Indian travellers wanting a new accommodation experience. 

Top travel deterrents amidst uncertainty

Unsurprisingly, uncertainty due to the constantly evolving COVID-19 situation continues to plague travellers. When asked about their top concerns and what would prevent them from booking a trip, ‘possibility of getting stuck because of frequently changing border regulations’ was listed as the top deterrent by 35% of Indian travellers (APAC 37%). This was followed by ‘travel cost’ and fear of having to undergo quarantine both at 33% each. (APAC average of 38% and 37% respectively).

In fact, the research findings put an increased emphasis on flexibility in travel bookings, as 89% of Indian travellers would postpone or cancel a trip if they saw a rise in COVID-19 cases at their travel destination.

Support Indian travellers expect from accommodation partners

According to the research, following the pandemic, there is a 5% increase in Indians wanting to book their next trip through online travel companies with 62% Indian travellers planning to book their next trip through Online Travel Companies such as Booking.com.

While making travel plans, Indian travellers are also seeking support from airlines, hotels and online travel companies in order to travel with peace of mind. Based on The Travel Confidence Index, 49% of Indian travellers anticipate travel companies to provide them with guidance on what to expect from their trip as well as 48% of Indian travellers wanting easy access to customer support. 47% of Indian travellers are also seeking clear instructions on any requirements that airlines or accommodations may have and 47% of Indian travellers want access to flexible cancellation with clear refund information is another aspect Indians consider when travelling in peace.

Ritu Mehrotra, Commercial Director, APAC at Booking.com said, “It is exciting to see India emerge at the top of Booking.com’s APAC Travel Confidence Index. The findings highlight Indian travellers' love for travel and readiness to explore the world once again. And while travel optimism remains strong, it's inspiring to know that the intent to travel sustainably is also a key consideration for Indian travellers. The overall insights are a promising indication of the opportunities available for the industry to adapt and collaborate now to bolster the overall confidence of travellers, so we can truly make it easier for everyone to travel and experience the world again - now and in the years to come.”

Meet The FoodSuperstars 2022 Chef Hussain Shahzad

Chef Hussain returned to India after interesting stints abroad that included a gig as personal chef to Roger Federer and a position in New York’s Eleven Madison Park.

He credits chef Daniel Humm for teaching him how to cook and his mentor the late chef Floyd Cardoz for teaching him how to be a chef. Now in charge of two of Mumbai’s top restaurants

The Bombay Canteen and O Pedro Mumbai, Shahzad is on a mission to make Indian cuisine fun. Meet The FoodSuperstars is a limited series by Culinary Culture that takes you into the minds of India's top chefs as they share their stories, their fondest memories and their deepest secrets.

Chapter 1 features chefs: Manish Mehrotra, Naren Thimmaiah, Manisha Bhasin, Himanshu Saini, Hussain Shahzad, Pooja Dhingra, Saurabh Udinia, Ritu Dalmia, Dane Fernandes, Prateek Sadhu, Nooresha Kably, Regi Mathew, Asma Khan & Manu Chandra FoodSuperstars, India's Top 30 Chefs presented by Campo Viejo is India's first and only platform conceptualized to honor and celebrate India's greatest chefs.

#FoodSuperstars #CulinaryCulture #IndianChefs #GourmetFood #CampoViejo #HussainShahzad

Factors propelling the growth of the Airport Lounge Industry’ by Liberatha Peter Kallat, Chairperson and Managing Director, DreamFolks Service Limited.

Factors propelling the growth of the Airport Lounge Industry

The aviation sector is one of the fastest-growing sectors in India. The need for high-speed mobility across the subcontinent facilitates the growth of the aviation sector in India. Passengers carried by domestic airlines during January 2022 to April 2022 period were 356.80 lakhs as against 291.08 lakhs during the corresponding period of the previous year, registering an annual growth of 22.58% and monthly growth of 90.05%. The upward trend in passenger traffic indicates that consumer demand is also demonstrating an upward trend. The Global aviation sector had taken a hit due to the COVID-induced lockdowns, however, as of today, the revival phase has been smooth, with the accelerated pace and coverage of the vaccine roll-out as well as an easing of travel restrictions domestically and globally. Over the years, the government has taken crucial steps to tide over the pandemic-induced crisis and further the growth of the Indian aviation sector.

In April 2022, all Indian airports together handled 198.22 thousand aircraft movements and 24.34 million passengers. As of 2022, there were roughly 130 operational airports in India. To speed up the momentum, the Indian Government plans to spend around INR 1 trillion to set up new airports by 2024. The Indian Government has planned on investing roughly USD 1.83 billion by 2026 for the development of airport infrastructure. It is expected to increase to 295 operational airports by 2040, which are a combination of the second airport within the same city and new Greenfield projects. The initial regulations that hindered the development of a second airport within the same city have been removed. With such development underway, India is expected to be the third-largest air travel market by 2030 according to IATA (International Air Transport Association). The Indian aircraft fleet is also expected to grow 3X and reach around 2200 aircraft by 2040. India’s GDP growth to domestic air traffic growth is 1.8x and on total air traffic growth is 1.4x from FY 2010 to FY 2020. The aviation sector’s direct impact on GDP is recorded to be USD 3.5 Trillion, i.e., 4.1% of Global GDP in 2019. By the year 2038, the aviation sector is expected to account for USD 6.3 Trillion of the Global Economy (Source: Frost & Sullivan Industry Report).

A major asset monetizing exercise has also been undertaken by the Indian government, i.e. the privatization of 13 airports. The government has been aiming for the private investment of Rs 3,660 crore in airports by FY24. Presently, the AAI has approved the privatization of 6 major airports which include, Bhubaneshwar, Varanasi, Amritsar, Trichy, Indore, and Raipur. Therefore, the privatization of airports can be viewed as a key opportunity for lounge operators, as the upgradations for these airports are expected to enhance the overall customer travel experience. Airport authorities and airport service providers are now focusing on adapting to the new normal and the ideas of how to best cope with challenges as well as enhance the overall travel. They are overhauling their business models to survive in a newly competitive and dynamic market.

Passengers also have now evolved and are expecting superior services, earlier restricted to only business or first-class travelers, to be made accessible to a large chunk of economy travelers. The focus has shifted towards passenger experience, with the number of Indian passengers traveling by air increasing from approximately 99 million in CY 2015 to 167 million in CY 2019. The number of passengers availing of lounge facilities has also increased from 5.1 million in FY2018 to 7.5 million in FY2020. The number of lounges is expected to grow at an average of 10% YoY between 2021 and 2040. Over the next two decades, the number of lounges is expected to increase to 193 from the 50 lounges operating at present. The airport lounge access market in India is expected to grow at a CAGR of 43.11% by FY2030 to Rs 5,861.9 crore from Rs 358.9 crore in FY22. 

Government initiatives like UDAN, roll out of ePassports in 2022-23, airport infrastructure development in Tier 2 and Tier 3 cities, increase in the demographic dividend, increase in per capita income and GDP growth are expected to increase the percentage of air traffic from even smaller airports, which will augur well for airport lounge service providers, due to the improved connectivity and convenience for commuters.

Thus, an increase in passenger traffic and growth in demand within the air travel industry is expected to boost the market growth of airport service providers. The opportunity is driven by technology, social and demographic trends and growth opportunities in Asia and other emerging market economies. By understanding the new landscape, airport lounge service providers can identify the most promising opportunities, manage risks, and mitigate the odds of gaining the best returns. The onus lies on them to create sustainable bespoke solutions that provide a truly differentiated superior global experience, through the use of robust technology, thereby enhancing the overall traveler experience.

Source: 

• Monthly Summary of May 2022.pdf (civilaviation.gov.in)

• Frost & Sullivan Industry Report (Dec 2021)