Exclusive Interview | Abhijit Dey, Vice President, Stone Wood Hotels & Resorts
/“Secrets in keeping an engaged, safe and happy team:
Give them responsibility
Train them to achieve them
Encourage with all best processes
Evaluate & guide
Appreciate their contribution”
Tell us about your journey. How did it all start?
I completed my HOTEL MANAGEMENT GRADUATION FROM IAM (Robert Gordon University- UK)- 1994.
What do you think it takes to succeed in this industry?
Never say NO and an attitude to learn from your mistakes
Share with us 5 skills that you think will be critical for a hospitality career in the future.
Positive attitude
Open to learn
Evolve with time
Perceive guest expectations in advance
Sales Oriented
Team player
The new, young traveler wants experiences and insta-ready content. What do you have in store for them?
There are many to serve the need of a regular traveller. I always want to WOW with additional value to his expectations (facilities or services)
What does the future look like?
Very bright as the new owners are young and open to new innovation and have realised the need to step ahead in services and facilities
Have few investors who are investing in new ventures mostly in in off beat destinations-adventure tourism, wellness,
What are the attributes you look for while selecting or hiring?
Positive attitude
Open to ideas and learning
Ready to be accountable
Sense of responsibility
Can express his vision clearly
What is your favourite interview question & why?
Whats your vison in career and what how you have micro planned the same
Describe an ideal hospitality professional.
Positive attitude
Open to ideas and learning
Ready to be accountable
Sense of responsibility
Can express his vision clearly
Responsible & accountable
Making a vision into a reality can be very daunting. We would love a deep dive into your process for all your initiatives.
Once vision is set- mission is to achieve it
Micro management is important
Making the team to work on mission
Set parameters to evaluate performance
Mapping the performance with mission and doing the changes if required in course
Share some of your secrets in keeping an engaged, safe and happy team.
Give them responsibility
Train them to achieve them
Encourage with all best processes
Evaluate & guide
Appreciate their contribution
Share with us some new learnings from this project for you, personally.
Project is a big word- It can be any volume. To head a project in depth knowledge of the subject is very important. Having update knowledge on the market standards on date. Using the best methods to reduce cost without compromising the values. Vendor management & expense management
What does not exist in the world, but you would like it to?
Encouraging the staff to evaluate them from time to time and evaluate their worthiness, so that they can decided what would be good for them – staying in present company or otherwise- If this is to be done- parent company have to ensure that they are the best in all standards
