Exclusive Interview | Akash Bhatia, Group General Manager, Amritara Hotels & Resorts
/ Editor HospemagTell us about your journey. How did it all start?
Our journey began with a passion for crafting unforgettable experiences rooted in India's rich culture and heritage. Inspired by the diverse beauty that our nation offers, we were on a mission to create havens of luxury that echo authenticity, sustainability, and an ethos of "Atithi Devo Bhava" – the guest is God. Our tale is one of evolution, of transforming dreams into reality and crafting unique narratives that resonate with every traveller's heart.
What do you think it takes to succeed in this industry?
To succeed in this ever-evolving industry, one must appreciate a blend of artistry and precision. Impeccable attention to detail, cultural sensitivity, adaptability to changing trends, and an unwavering commitment to remarkable guest service are the cornerstones of success. And, of course, a team fueled by passion and dedication is key at Amritara. We ensure all the team members have this mindset and perform their respective duties accordingly.
Share with us 5 skills that you think will be critical for a hospitality career in the future.
Looking forward, here are five skills that will prove critical for a future in hospitality:
1. *Tech-Savviness:* As technology reshapes guest experiences, mastering digital interfaces and data analytics is paramount.
2. *Sustainability Stewardship:* With eco-conscious travellers on the rise, knowledge of sustainable practices will be indispensable.
3. *Cultural Agility:* The ability to connect with guests from various cultures will be a hallmark of excellence.
4. *Storytelling Proficiency:* Crafting compelling narratives that resonate with modern travellers seeking authenticity will be key.
5. *Crisis Management:* In an unpredictable world, the capacity to handle unexpected challenges with grace is a vital skill.
The new, young traveler wants experiences and insta-ready content. What do you have in store for them?
For the new generation of explorers desiring experiences and Insta-ready content, we've curated a plethora of bespoke offerings. From a wide range of wellness retreats rooted in ancient Ayurvedic wisdom to beautiful nature escapades that drench travellers in India's diverse landscapes, we have something for every discerning taste. Our properties are designed not just as destinations but as gateways to soul-stirring stories waiting to be shared.
What does the future look like? For the industry, you, your project / initiative.
The future is indeed luminous for the hospitality industry. We envision seamlessly blending tradition with innovation, creating harmonious spaces where heritage dances with modernity. As for Amritara, we're excited about expanding our portfolio, incorporating cutting-edge technologies to elevate guest experiences creating a new experience every time on a journey towards becoming a global hospitality leader while staying true to our Indian roots.
What are the attributes you look for while selecting or hiring?
When selecting individuals to join our family, we seek attributes that resonate with our core values – a genuine passion for hospitality, an inherent warmth in connecting with people, an unyielding commitment to excellence, an entrepreneurial spirit, and an insatiable thirst for learning and growth.
What is your favourite interview question & why?
My favourite interview question is, "If you could design an immersive guest experience that truly embodies the essence of India, what would it entail?" This question allows candidates to showcase their creativity, cultural understanding, and alignment with our vision.
What is the one app / tech solution you would love to see?
In the realm of technology, I eagerly anticipate a holistic app that seamlessly integrates operations, HR, training, and guest services. A unified solution that empowers our teams to deliver unparalleled experiences while streamlining behind-the-scenes processes would be a game-changer.
Share with us the journey, the vision, all the exciting things coming up for Amritara.
As for Amritara's journey and vision, we're on a path to redefine luxury hospitality. From unveiling new properties in captivating locales to embracing sustainable practices that honor our environment, each step reflects our dedication to weaving extraordinary stories for our cherished guests. We invite all of you to join us on this enchanting expedition, where every moment is a celebration of India's splendors.
Amritara has 18 operational properties currently and 7 upcoming properties by 2024.
The shift towards experiential travel is another trend that will redefine hospitality. Today’s travelers are increasingly looking for authentic, immersive experiences that connect them with the local culture and environment. This trend will continue to grow, pushing hotels to offer more personalized, location-specific experiences.
We recycle food waste into compost, use glass instead of plastic for water, and harness solar energy with 1,443 panels generating 2,000 KWH daily. Our reforestation efforts aim to convert open scrub into dense forest cover, while community programs empower local women in sustainable farming. Embracing an earth-to-table approach, we also grow organic produce.
For those aspiring to become hotel General Managers, my foremost advice is to never lose sight of the path you've traveled to reach this position. The journey from the ground level, starting at an entry position, holds immense significance. It's crucial not to forget your humble beginnings, as this keeps you rooted and grounded amidst growth.
I am India's first Corporate Executive Chef for an Indian cruise line.
The dedication to keep learning, a passion to succeed and dream big is what has brought me where I am.
Hotels unlike other Industries require service to come from within or Heart as I would like to say. Either you have it in you or you don’t.
My advice to someone aspiring to be a Hotel General Manager is to cultivate a diverse skill set, continuously seek learning opportunities, develop strong leadership abilities, prioritize guest satisfaction, and always lead by example with integrity and passion for the industry.
We are continuously evolving to meet the changing needs and preferences of our guests, leveraging technology and innovation to enhance the guest experience. Our focus on sustainability and community engagement is also a key part of our future vision.
The hospitality industry scenario in India is moving quickly. My advice is to stay flexible and keep learning. Change is good, whether it is in tech or in what our guests need. The heart of hospitality, making guests feel at home, will always be the same. Keep improving your people skills and your passion for service. The future looks promising, and I’m excited to see how newcomers will shape it.
It is important not to give in to failures. We all have our good and bad days. A great guest comment can make your day.
Luxury Hospitality will mean more high end technologies, so the guests will be overwhelmed with joy! In the rooms, in restaurants, spa, gym, pools, banquet, and more… As well I would love to see the front desk disappear, so people do not have to do check-in and check-out. Meals could be order by looking at an interactive photos system on an IPad placed in the rooms, and orders will go directly to the concerned kitchens.
We are continuously working around ideas that have a touch of luxury & the warmth of home setting us apart from other functioning brands & their services.
At Marriott, we strongly believe that inclusive hiring is the need of the hour and walking this talk, an all-women team opened The Westin Hyderabad Hitec City earlier this year.
When hiring for the hospitality industry, we typically look for a combination of technical skills, personality traits, and specific attributes that are crucial for success in a customer-oriented and service-driven environment.
The paramount quality required for thriving in any industry, particularly within the realm of hospitality, is an unwavering passion for one’s work. It has been astutely stated that “The only way to do great work is to love what you do” In this context, I firmly believe that to excel in the hospitality industry, one must not only be hardworking but also inherently passionate about their role.
Golkonda Resort & Hotels is a Hyderabad based Hospitality operation, We feel proud Hyderabadi, Son of Soil in terms of extending Nizami Delicacy to all our esteemed clients of the tech city, at the same time we try to be contemporary yet native.
Confidence, Communication, Culture Fit followed by ability to produce results and Job Knowledge are my 5 Point check list when I look for a team member.
Marriott's core philosophy, echoing the words of Mr. Marriott himself, centers on the belief that we must take care of our associates, who, in turn, will provide exceptional care to our guests. This principle is not just a theory but a practice deeply ingrained in our approach.
My favourite interview question is, "If you could design an immersive guest experience that truly embodies the essence of India, what would it entail?" This question allows candidates to showcase their creativity, cultural understanding, and alignment with our vision.
In an age when business management is being more data driven, I still believe in the strength of my own business acumen, supremacy of common sense and emotional quotient over pure analytics.
My advise would be to expose yourself in different departments such as Housekeeping, Front office, Accounts, Revenue , Sales, Food and Beverage. When you find your interest in one of these department, start to micro focussing in that particular department.
The gaming and entertainment industry in India appears to have a promising future, given the rapid increase in demand for leisure travel and tourism, with casinos playing a critical role in this fabric. Deltin is well-positioned to capitalise on these market shifts.
Lead by example – Have always believed this. As a leader, demonstrate the quality and behaviors you expect from your team. Be approachable , supportive and lead with integrity.
What is the one app / tech solution you would love to see?
On the lighter side, an app which will help in identifying a discount seeker or a guest who complains a lot.
One of the foremost skills that an individual must have in hospitality industry is to maintain strong guest relations. Patrons love personalized services during their stay and one who knows their customers and their preferences better gains popularity for their work in the long run.
Starting from humble beginnings, I have learned invaluable lessons, overcome challenges, and leveraged opportunities to build a thriving career in the hospitality industry.