Hospitality Industry United for “Buy One, Give One” Campaign to Jumpstart Travel, Support Hotels and Provide Thank You to Healthcare Workers

To help Jumpstart Leisure Travel, the hospitality industry has united to launch Buy One, Give One, a "vacay layaway" program designed to generate immediate revenue for hotels, while simultaneously providing a "thank you" to healthcare workers who have been tirelessly working on the front lines.

Available at BuyOneGiveOneStay.com through June 30, the initiative incentives consumers to purchase future travel now with special offers ranging from discounted stays to gift cards to loyalty points for redemption prior to travel.

In return, participating hospitality brands/hotels will donate room nights, gift cards, or loyalty points to organizations, including the American Nurses Association and NewYork-Presbyterian, among others of their choice, to distribute to medical professionals who can use them toward future leisure stays.

 MMGY Global, the largest integrated marketing company specializing in the travel, tourism, and hospitality industry, and the Hospitality Sales & Marketing Association International (HSMAI) partnered to launch the effort.

Hospitality has been one of the industries most impacted by the coronavirus pandemic with 70% of hotel employees laid off or furloughed and eight in 10 hotel rooms empty, according to data released by the American Hotel & Lodging Association (AHLA).

From the comfort of their homes, travelers can explore enticing offers from more than 30 participating hospitality brands and hotels and counting. They can also take comfort in knowing that their purchases will result in meaningful donations by the participants.

"In these unprecedented times, it is more important than ever for all of us to join together to fuel recovery," said Bob Gilbert, CHME, CHBA, President & CEO of HSMAI. "With Buy One, Give One, we offer a collective charitable response to the pandemic across the hospitality industry, providing immediate funds to hotels in addition to a much-deserved respite in the future for those who have put their lives on the line to care for the sick."

Kempinski Hotels launches "Kempinski White Glove Service"

High quality and sophisticated service combined with authenticity and personal care are one of the highest maxims of Kempinski Hotels. To provide the most outstanding level of service and guest comfort even during and after the current situation, the international luxury hotel group with European roots has launched the "Kempinski White Glove Service". Kempinski Hotels have now reopened their doors, the Kempinski operational strategy and quality management team has launched this extensive service covering all areas of the luxury hotels while keeping in line with the regional safety and health regulations as a top priority.

To fully support the execution of the "Kempinski White Glove Service", an extremely comprehensive guidebook has been launched by the operational strategy and quality management team. The 50 pages guidebook meticulously treats any kind of measures to be taken in all departments of the luxurious hotels ranging from arrival of the guests to set-up of public areas, food & beverage to housekeeping as well as spa areas to meeting spaces. 

While hotel teams obviously have to keep their distance to the guests of at least 1.5 metres, all furniture in public areas has to be rearranged to keep social distancing rules for the convenience of guests.

Absolute privacy is offered to guests who upon check-in and during their stay decide not to allow any hotel team member to enter their room during their full stay period at the hotel. While usually a "Do not disturb" sign is used temporarily, the new "Privacy" sign assures that requested services will still be handled, but in front of the guest's room door.

Centara Hotels & Resorts launches ‘Help the Heroes’ campaign with donations to support healthcare workers and communities in need

Bangkok, Thailand - Centara Hotels & Resorts, Thailand's leading hotel operator, has launched 'Help the Heroes', a campaign aimed at supporting those in need during COVID-19, with donations going to the Chaipattana COVID-19 Aid Fund (and other pandemics) and Thai Red Cross Society.

'Help the Heroes' is an initiative designed to directly benefit health workers and vulnerable communities impacted by COVID-19. When a consumer buys a Centara cash voucher for a future escape, Centara will add a further 50% value to the purchase. Half will go to the buyer, with the value of the voucher being increased by 25% to help them get more out of their next adventure, when it is safe to travel again. And the other half will be made as a donation to those in need, with the customer able to choose which of the two charities Centara donates to.

Both selected charities support the fight against COVID-19. The Chaipattana COVID-19 Aid Fund (and other pandemics) provides support for under-resourced hospitals with items such as personal protective equipment and other essential medical supplies. The Red Cross Society provides medical supplies to hospitals and masks to the most vulnerable people.

To help Thailand's heroes, people can visit the company's website and buy Centara cash vouchers. Valid from now until 31 October 2021 and with a value starting at THB1,000, the vouchers can be redeemed for hotel stays or spending in the hotel whilst staying at any Centara Hotels & Resorts' properties in Thailand and overseas.

The company is also providing complimentary hotel accommodation and meals to healthcare workers while flagship property

Has hosted doctors, nurses and other healthcare staff from the Police Hospital since 1st April 2020. The company is also poised to launch a social media campaign to thank the healthcare heroes from Thailand and around the world.

Centara Hotels & Resorts supports social distancing and the Thai government and global initiatives to stay at home. The company also recently introduced a high-quality delivery service to take food to people's homes during the crisis.

In addition, thermal scanners check the temperature of guests and visitors; those with high fever or other symptoms may undergo additional screening. When checking in, all hotel guests are also asked to fill out a questionnaire enquiring about their prior trips.

Lithuania turns capital Vilnius into open-air cafe to maintain social distancing

Lithuania turns capital Vilnius into open-air cafe by giving much of its public space to bars and restaurants ,among others ,to maintain social distancing.Seating will only be allowed outdoors and customers seated at different tables must be at least two metres apart.

The Batlic nation of Lithuania has reported 1,449 coronavirus cases and 45 deaths

Hungary Fines Booking.com Operator 6.1 Million Pounds for Unfair Practices - Reuters

Hungarian competition watchdog GVH has fined online reservation operator Booking.com <BKNG.O> 2.5 billion forints (6.1 million pounds) for unfair business practices, including misleading advertisements and psychological pressure on consumers.

The watchdog said in setting the fine it had taken into account the Netherlands-based company's fee income from the Hungarian market following a probe into the website launched in 2018.

"Booking.com B.V. has led unfair business practices by misleading advertisements claiming free cancellation for some accommodation as well as by exerting aggressive psychological pressure to facilitate faster bookings," the GVH said.

Could this be the solution? Vertical Restaurant Design.

'Hilton CleanStay with Lysol Protection' to Launch June 2020

Hilton announced a new program to deliver a standard of cleanliness and disinfection in Hilton properties around the world. In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out

Hilton CleanStay with Lysol protection, as the program will be called in North America, will be a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings. Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols.

 The goal of Hilton CleanStay is to provide guests with assurance and peace of mind when they stay at any of Hilton’s more than 6,100 properties representing 18 brands

Hilton CleanStay was developed to meet evolving consumer expectations during the COVID-19 pandemic. Research indicates that consumers have heightened concerns regarding hygiene on their journey, and trust in cleanliness standards will be critical to restarting travel

RB will bring key talent and Lysol experts in hygiene and disinfection to the multi-year partnership, leveraging over 130 years of science-based research and thought leadership to support awareness, training and education, and product delivery and systems. RB and Hilton are also exploring opportunities to expand the program into a global partnership.

While full details for the program are still in development and expected to be announced soon, hotel brand standards under consideration include:

• Hilton CleanStay Room Seal: Add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.

• 10 High-Touch, Deep Clean Areas: Extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more.

• De-clutter Paper Amenities: Remove pen, paper and guest directory; supplement with digital or available upon request.

• Focus on Fitness Centers: Improved guidelines for disinfecting the hotel Fitness Center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.

• Clean and Clean Again: Increase the frequency of cleaning public areas.

• Guest-Accessible Disinfecting Wipes: Provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.

• Contactless Check-In: Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience. Guests can check-in, choose their room, access their room with a digital room key and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels. Hilton will continue to expand its Digital Key capabilities to common doors and access points throughout the hotels.

• Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers – which use an electrostatically charged disinfecting mist – and ultraviolet light to sanitize surfaces and objects.

Lodging Interactive Launches Touchless Digital Menu System for Restaurants and Hotels

 Lodging Interactive the hospitality industry's premier provider of full-service social media marketing and guest reputation management services , announced the launch of MyMenusOnline, its new touchless digital restaurant menu system. With MyMenusOnline restaurant guests simply scan a tableside QR code or NFC tag to view the restaurant's menu on their own mobile device. The system is meant to replace traditional printed menus and eliminates concerns in potentially passing germs between in-house dinning guests handling the same menus.

MyMenusOnline is managed and updated by the dinning establishment via any mobile device, tablet or desktop PC. All changes are pushed out to consumers in real-time, ensuring "daily specials" are always up to date.

MyMenusOnline is 100% web-based and mobile optimized and there is no need for any app download. Consumers scan a unique QR code or NFC tag and automagically the restaurant menus appear on their devices. Consumers can also save restaurant menus to their mobile device home screens for future access.

"According to a recent COVID-19 report published by the National Restaurant Association, restaurant operators that are getting ready to reopen will need to consider how they operate under much stricter sanitary guidelines," said Vallauri. "Some industry experts are calling for one-time-use disposable menus, which is sure to increase the operating costs for restaurant owners. With MyMenusOnline, we take that cost out of the equation."

Four Seasons Hotel Doha Unveils Complete Redesign by Pierre-Yves Rochon

Four Seasons Hotel Doha has unveiled the details of its complete interior design overhaul, courtesy of award winning and world-renowned interior designer, Pierre-Yves Rochon (PYR).

Within this urban sanctuary, a refreshed colour scheme, including a rich spectrum of blues and beige in the guest rooms, evoke the earth, sprawling skies and Gulf views of Doha, while verdant colours and patterns in the new Tea Lounge pay homage to the splendours of nature.  The redesign continues to establish an elevated sense of place and time through a blend of classical and contemporary elements, and touches of Middle Eastern influences from the region, visible through the opulent and colourful chandeliers as well as the ornate furniture detailing. Qatari artwork from the owner’s original collection has been kept on the Hotel walls while nearly all the curtains have been revamped using a damask pattern

Lobby and Dining Outlets: The Beauty of Nature

The renovation of the Hotel strikes a harmony between the world of man and the beauty of nature that is reflective of the city itself. PYR was inspired by the unique landscape of Doha and this is evident through the colour scheme of the Hotel’s public areas and dining outlets. The feeling of the outdoors blends into the interiors with the creation of open-plan space and expansive glass windows.

The Lobby has been enhanced with a grandiose door reminiscent of grande dame entrances, and the Lobby has been redesigned as an open-plan space, allowing light to flood through the foyer as well as boasting views of the Arabian Gulf. A hand-blown glass chandelier, alongside an array of handmade and bespoke Italian furnishings, adorns the Lobby’s ceiling while also creating a magnificent focal point in the space.

Guest Rooms and Suites: Reflecting Sky, Sea and Sand

As a dynamic cultural destination with a thriving cosmopolitan district, Doha has direct access to a beach and beautiful blue sea. The redesigned rooms follow a soothing spectrum of blues and beiges reflecting the colours of the sky, sea, sand and earth. PYR aimed to evoke a feeling of timelessness while also creating an atmosphere in the rooms that is welcoming, uplifting, peaceful and comfortable for guests, with a powerful sense of place.

All the rooms and suites are furnished with discreetly integrated and energy efficient technologies to enhance the guest experience and bring a new dimension of modernity to the Hotel. All accommodations now feature automated curtains and lighting systems as well as temperature management preservation technology within the newly installed windows.

Major Brands Offer Relief in COVID-19

Major global hotels brands have implemented a number of fee reducttions and relaxed several standards and initiatives amidst the coronavirus outbreak

Marriott

• Fee Relief

  50.0% credit for the fixed portion of the PSF for April and May ,with payment deferred until 9/1/20

  60.0 -70.0% reductions in shared services costs ,including RMAS and Field Marketing

• Cycle Renovations

  Deferring all cycle renovations that are due in 2020 by one year

• FF&E

  Walving required funding of FF&E reserves for six months with ability to borrow FF&E for working capitals needs,with lender consent as needed

• Brand Standards /Initiatives

  Guest Satisfaction Surveys will be suspended for Wave 1,2020(1/1-6/30)

  Deferred all brand and global initiatives with only mission -critial areas

• Audits and PIPs

  Brand Standard Audit activities are paused until 6/30/20 .This include BSAs asa well as audits for beverage and experientials

• Meeting & Training

Paused all mandatory ,in-person,off-site training classes and will instead leverage Digital learing Zon

Hilton

• Fee Relief

  RMCC hotels -50.0%fee for 90 days for any hotels with occupancy <50.0% over that time period

  Suspended RMCC hotels will receive a 75.5% fee reduction while out of operation

  Temporary suspension of guest assistance intervention fees

• Cycle Renovations

  Awaiting Annoucement

• FF&E

  Does not have an FF&E reserve in franchise agreement

• Brand Standards /Initiative

  SALT scores have been suspended

  Reassessing compliance dates for technology refreshes ,as well as suspending all OnQ refreshes for atleast 60 days

  Deferring the launch of several product initiatives as well as extending compliance dates until further notice

• Audits and PIPs

  For any items due in 2020 -there is a potential to extend by 12 months

  It will adjust the frequency to accommodate the current business climate,QA penalities waived for 2020

• Meeting & Training

  All in-person training will be put on hold until after June .Those who require training to do so via Hilton University online where appropriate

  IHG

• Fee Relief

  Fee Relief and Fee deferral options from 3/1/20-5/31/20 (excluding KIpton Hotel & Restraurants )

  SERVICE CONTRIBUTRION :50% discount throuGH 5/321 and deferrable for 90 days

  Technology fee :25 .0 % discount 5/31

• Cycle Renovations

  Mid -cycle renovatios are deferred until 1/21

• FF&E

  Waiving FF&E and Capital reserve requirement through 12/31/20

• Brand Standards /Initiative

  Love scrores remain in operation

  IHG will defer the publication of any new standard until 11/20

  Relaxing brand standard in Multiple areas ,including F&B Operations,Training, Technology and Loyalty ,with compliance dates extented to later this year and others into 2021

• Audits and PIPs

  Any PIP milestone dates due between now and 12/31/20 ,will get a nine month extention to that due date

• IHG is currently designing vir]tual touchpoints to support cleanliness and brand safely standard until 6/30/20

  Meeting & Training

• IHG will suspend all in-person training and move to all -virtual training sessions.Cancellation fees will be waived for current registered courses ,the training credit standard for hotels will be reduced by 25%

  Hyatt

• Fee Relief

  Centralized Revenue Management Fee (applicable to all select service proporties participating in Hyatt’s CRM services)

  50% relief in April and May or $775 per month .

• Cycle Renovations

  Deffering all cycle renovations that are due now through 6/30/21

• FF&E

  Deferring FF&E deposits for the remainder of 2020.Hotels may use the amount on deposit in replacement funds to cover general operating expenses ,which may be subject to lender approval

• Brand Standards /Initiative

  All brand initatives with budgetary implication will be postponed for the remainder of 2020

  For hotels with temporary suspended operations post surveys will restart upon resuming business operations

  For operating hotels -Hyatts surveys will restart on 5/31/20

• Audits and PIPs

  Will suspend formal brand standard audit activities for 2020,and will suspend PIPs,as approved by Hyatt,through 12/31/20

• Meeting & Training

  Suspended all in-person and off-site Hyatt meeting and training classes ,and will instead leverage Hyatt connect and digital training tools to conduct all manadotory and recommended training .

Covid-19 Crisis: Value engineering for hotels is the key

The engineering department of a hotel holds great importance for a property to function efficiently. By providing utility services like electricity, steam, hot water, air-conditioning and refrigeration and maintaining engineering and services of various other equipment, the chief engineers are undoubtedly the backbone of a hotel

Chief engineers across all hotels in the country are figuring out ways to keep their hotel operating and running smoothly, post lockdown.

Sanitisation for us will be the most important aspect. We may look forward to adding more toilets around the properties. Even when we start operating, we would go with 50% of the workforce at a time

The virus becomes suspended in droplets smaller than five micrometres, known as aerosols, it can stay suspended for about a half-hour, before drifting down and settling on surfaces where it can linger for hours.The finding on aerosol, in particular, is inconsistent with the World Health Organization’s position that the virus is not transported by air. This has opened up a whole new sphere for engineers to work on.

We as engineers have to ensure that air inside a room or a public space like a lobby or restaurants, keeps changing. More air handling units will have to be installed in hotels. Instead of taking the air back, there should be a provision of pumping fresh air” said Rothin Banerjee, Director - Engineering, Taj Palace, New Delhi.

For Rahul Singh Sisodia, Director - Engineering JW Marriott, Aerocity, New Delhi, value engineering in the current situation is the key as a huge amount of liquidity and cash flow is needed to ensure the efficiency of a hotel.

Marriott plans to spray disinfectant in guest rooms, sanitize keys to stop COVID-19

From spraying guest rooms with disinfectant to sanitizing room keys, hotel giant Marriott International became one of the first major hotel groups to outline how it plans to reassure guests of cleanliness in the age of the coronavirus

Guests may notice some of the changes from the moment they step into a Marriott property: Furniture in public areas will be rearranged to promote social distancing.

Marriott's promise of a new level of cleanliness may be an early sign of changes that will sweep the hotel industry as chains and individual properties compete to lure guests by offering the most coronavirus-resistant environment. The strategy could be critical to trying to create a rebound for hotels as stay-at-home orders are lifted and travel resumes.

In perhaps the biggest change, Marriott said it will use electrostatic sprayers with hospital-grade disinfectants to sanitize throughout the hotel. Besides guest rooms, the sprayers will be used in lobbies, gyms and other public areas. It said the cleaning agents used would be those recommended by the Centers for Disease Control and Prevention and the World Health Organization to kill all known pathogens.

The company is testing ultraviolet light technology for sanitizing room keys, and adding hand sanitizer stations and signs in the lobby to remind anyone who enters to keep their distance from others. Marriott is also taking a look at what to do at properties that offer buffet service.

Tips for Executing a Successful Takeout Program

With the industry rapidly shifting, operators across all segments are innovating new ways to serve customers by expanding their delivery and takeout services. Restaurants are aligning with state-issued orders by increasing takeaway offerings, including family style meals and curbside pick-up options. Many are even providing free, no contact delivery or offering senior-only hours to ensure the safety of their customers.

The increased delivery and takeout demand has presented new challenges for operators who want to keep food quality high and wait times low. With a full system in place, operators can maximize profits, while also ensuring the highest food quality for their customers.

Cook Food the Way It’s Intended

Vector® Multi-Cook Ovens feature up to four ovens in one with independent temperature, fan speed and cook time controls. Without flavor transfer between chambers, this allows operators to meet customer demands with an unmatched volume and variety of food at the highest quality. Exclusive Structured Air Technology® delivers optimized, focused heat that results in faster, more even and consistent cooking—two times faster than conventional technology.

Maintain Food Temperatures with Radiant Heat

Heated holding cabinets with Halo Heat® technology distribute heat evenly and hold food to a consistent temperature without degrading food quality. With gentle, radiant heat that surrounds the food, these cabinets will ensure that it is hot and ready for pick up no matter when the customer arrives.

Holding cabinets are energy efficient and easy to install with no water required—saving money, time and energy, while satisfying customers and reducing food waste

How a Luxury Hotel on Billionaires’ Row Became a Dorm for Hospital Workers

Just a few weeks ago, it was typical for personal assistants to make reservations for thousand-dollar rooms at the Four Seasons Hotel New York for their high-profile bosses.

Remnants of the hotel’s luxurious past — the Art Deco-inspired entrance, the onyx ceiling in the main lobby, the oversize soaking tubs in the suites — are extravagant extras now that the five-star property has been converted into something akin to a military barracks.

The Four Seasons, just like nearby Central Park and the USTA Billie Jean King National Tennis Center in Flushing, Queens, is yet another New York City landmark being retrofitted to fight the pandemic.

Although other hotels in the city are helping with hospital bed overflow, the Four Seasons has dedicated itself exclusively to keeping doctors, nurses and other medical professionals well rested and safe

At the entrance, two nurses, wearing N95 masks, take the temperatures of all guests, asking questions about symptoms over the past 72 hours and if they’ve washed their hands. Once inside, guests go straight to their rooms; there is no bar or restaurant. Elevators carry one passenger at a time; others must wait on taped Xs on the floor, placed six feet apart.

Of the hotel’s 368 rooms, only 225 will have guests to limit crowding on the property.

Guests and hotel staff no longer interact. For check-in, keys are placed in envelopes on a table

Dirty items are collected only after guests, who stay for a minimum of seven days, check out and the room has been fumigated

Automating hospitality in times of social distancing

The global COVID-19 pandemic has brought the travel and hospitality sectors to a halt. The calls to enact social distancing measures mean no more travelling or meeting friends at pubs or restaurants. The consequences are devastating for airlines, hotels, events, restaurants etc. and result in closures and job loss around the world. Although governments have taken various measures to address these, we can expect consumers to remain cautious when interacting with others, thus continuing the negative impact beyond t he end of the crisis.

 Giving a careful consideration to immediate and long-term impacts of the pandemic and social distancing measures on overall consumer behaviour and business continuity, integrating automation into service operations could help addressing some of the issues around safety and access

Attitude Change

 In this period of isolation, we are witnessing how people change behaviours that long have been taken for granted: shaking hands or standing closely next to somebody to order drinks at a bar

Importantly, having limited mobility and restricted access to services while in lockdown may bring about felt needs for automated services and self-service technologies. Some consumers may get used to ordering meals online or through an app and opting for 'click and collect' or delivery for other shopping needs.

Beneficial Automation

As suggested here, key to implementing automation in travel and hospitality is ensuring that the technology will bring value and benefits to the industry and its people. We have seen cases where robots and other automated machines can help with the operational upkeep of buildings and facilities. Hotels employ robots to sanitise rooms and common areas, freeing staff from risk of contamination

With the likes of World Health Organisation (WHO) implementing chatbots to spread information about COVID-19, businesses can use similar conversational agents to engage employees and customers while they are on lockdown

Responsible Adoption

Looking into the future, the emphasis should be about responsible adoption of automation, whereby technologies augment people in delivering what the businesses do best: hospitality. As outlined here, adoption of automation in the travel and hospitality sectors should be balanced with priorities to invest in people. Perhaps while letting the robots handle things at work, we should give employees opportunities to up their digital skills at home, but only if they wish to.

.

India Daily Hotel Occupancy Drops to 11%

As COVID-19 concerns and restrictions have intensified in India, the country’s daily hotel occupancy dropped to 11% during 23-29 March, according to preliminary data from STR.

. “The story was different in March, especially during the later portion of the month with year-over-year occupancy declines in excess of 80% for the last nine days we have processed

Along with a steep downward trend in occupancy, average daily rate (ADR) and revenue per available room (RevPAR) have also dropped significantly in India. ADR, which has decreased year over year by roughly 20% or more for eight consecutive days, went as low as INR4,924.18 on 28 March. RevPAR reached its lowest absolute level (INR537.54) on 22 March.

For more information click on below mention link :

https://str.com/data-insights-blog/coronavirus-hotel-industry-data-news

LEGOLAND New York Resort Opening Delayed to 2021 In Response To Coronavirus

In adherence to the guidance of the Centers for Disease Control and Prevention and evolving restrictions from state and local governments in response to the coronavirus pandemic, LEGOLAND New York Resort and parent company Merlin Entertainments regret to announce the postponement of the Resort opening until 2021. The measure is consistent with the closure of venues and postponement of events worldwide.

"Nothing is more important to us than the health, safety and security of our team, the partners we work with, and the communities we serve,”

All previously purchased annual passes or single-day tickets will be honored when the Resort opens in 2021. Those who have booked vacation packages through LEGOLAND Vacations will be given the opportunity to be the first to book for the 2021 season.

Resort officials still plan to hire more than 1,000 Model Citizens (employees) to staff the theme park and hotel, and all hourly employees who received an offer to work for the 2020 season will be invited to join the team in 2021.

Sabre Honored with Multiple Interactive Media Awards Recognizing Best-in-class Website Design for Hotels

Sabre Corporation , a leading software and technology company that powers the global travel industry, is thrilled to announce that it was awarded multiple HSMAI (Hospitality Sales & Marketing Association International) Adrian Awards for its SynXis Digital Experience Web Design solutions.

Winning entries included work for The Farmhouse Ojai’s website (gold), the Meritage Collection’s website redesign (gold) and the Setai Hotels’ website redesign (bronze).

Sabre is honored to be recognized by the HSMAI for delivering innovative web solutions that can improve user experiences, increase conversions and drive direct bookings for hoteliers across the globe,” said Justin Ricketts, iInterim President, Sabre Hospitality Solutions.

Selected out of more than 1,100 entries submitted this year, Sabre’s work was judged to have exemplified outstanding advertising, digital marketing, public relations, and integrated marketing in hospitality.

Marriott International Notifies Guests of Property System Incident

Hotels operated and franchised under Marriott’s brands use an application to help provide services to guests at hotels. At the end of February 2020, the company identified that an unexpected amount of guest information may have been accessed using the login credentials of two employees at a franchise property. The company believes that this activity started in mid-January 2020. Upon discovery, the company confirmed that the login credentials were disabled, immediately began an investigation, implemented heightened monitoring, and arranged resources to inform and assist guests. Marriott also notified relevant authorities and is supporting their investigations.

Although Marriott’s investigation is ongoing, the company currently has no reason to believe that the information involved included Marriott Bonvoy account passwords or PINs, payment card information, passport information, national IDs, or driver’s license numbers.

At this point, the company believes that the following information may have been involved for up to approximately 5.2 million guests, although not all of this information was present for every guest involved:

• contact details (e.g., name, mailing address, email address, and phone number)

• loyalty account information (e.g., account number and points balance, but not passwords)

• additional personal details (e.g., company, gender, and birthday day and month)

• partnerships and affiliations (e.g., linked airline loyalty programs and numbers)

• preferences (e.g., stay/room preferences and language preference)

  Marriott is sending emails to guests involved. Marriott has also set up a dedicated website (www.mysupport.marriott.com) and call center resources with additional information for guests. The call center resources can be reached by calling the numbers listed on the dedicated website. The email sent to guests and the website also contain a list of steps guests involved can consider taking and information about enrolling in a personal information monitoring service that Marriott is providing.

‘If you’re scared of something, eat it!’: Hanoi chef creates coronavirus burger

You’ve got to eat it, to beat it: That’s the philosophy of one Hanoi chef who is attempting to boost morale in the Vietnamese capital by selling green, coronavirus-themed burgers.

Staying upbeat in the face of the pandemic, chef Hoang Tung and his team now spend their days moulding dozens of green-tea stained burger buns complete with little “crowns” made of dough to resemble microscopic images of the coronavirus.

“We have this joke that if you are scared of something, you should eat it,” said Tung, at the Pizza Home takeaway shop in downtown Hanoi.

The shop has sold around 50 burgers a day, despite the growing numbers of businesses in Vietnam which have been forced to close because of the virus.

There are now 148 recorded cases of the virus in Vietnam, but no reported deaths.