Shyam Kumar appointed as the new General Manager of DoubleTree by Hilton Bengaluru Whitefield

Shyam Kumar has been appointed as the General manager of DoubleTree by Hilton Bengaluru Whitefield. Shyam brings with him over two decades of experience in managing Luxury and Upscale Hotels. In his last role as General manager at DoubleTree by Hilton Agra he spearheaded hotels growth, performance and expansion making it the preferred destination for Upscale weddings and leisure travellers. His innovation and strategic foresight helped elevate hotels reputation in the region.

Familiar with Bengaluru market , Shyam started his Hilton journey with Conrad Bengaluru as Director of Operations where he played crucial role in establishing the iconic hotel as a luxury destination before moving to Agra. 

Prior to this, he was associated with renowned brands such as Shangri-La, Sheraton, JW Marriott in India and New Zealand. With a strong Food & Beverage background, Shyam is very dynamic and a risk-taking leader who always strives to drive innovation at every work place. 

Shyam strongly believes in workplace diversity and inclusion, connecting back with local communities. DoubleTree by Hilton Agra has given stable jobs to 5 specially-abled team members and first Hilton Hotel in India to work with Transgenders. He strongly believes that business is all about spreading light and warmth of hospitality between all stake holders. Personalisation and eye to detail is the new definition of luxury as per him. Empowering team to perform their best is the key leadership style for Shyam.

Fitness, Music and books are his passion outside of hospitality. He also spends his Sunday morning riding his bike as he always feels each person should spend time some quality time alone to discover our own self. He also likes to travel and explore heritage and spiritual places. 

The Fern Hotels & Resorts Appoints Mr. Pratesh Patil as General Manager – Operations (South & East India)

Mumbai, November 14, 2024: The Fern Hotels & Resorts, India’s leading environmentally sensitive hotel chain, is pleased to announce the appointment of Mr. Pratesh Patil as the new General Manager - Operations for South & East India. In this strategic role, Mr. Patil will oversee the operations and management of The Fern Hotels & Resorts' current and expanding portfolio of properties across Karnataka, Andhra Pradesh, West Bengal, and Kerala.

With two decades of rich experience in the hospitality industry, Mr. Patil brings a wealth of knowledge in operations management, team leadership, and business strategy. His appointment comes at an important time as The Fern Hotels & Resorts continues to expand its footprint and enhance its offerings in the southern and eastern regions of India. Mr. Patil’s primary focus will be on driving operational excellence, ensuring the delivery of exceptional guest experiences, enhancing service quality, and fostering sustainable practices at the company's properties. He will also play a pivotal role in aligning operational strategies with the brand's broader vision of growth and sustainability.

Before joining The Fern Hotels & Resorts, Mr. Patil held senior leadership roles with prestigious hospitality brands including Marriott International and The Accor Group. His expertise in operational efficiency, revenue management, and strategic planning has enabled him to drive significant improvements in guest satisfaction and operational profitability in his previous roles. Mr. Patil’s deep understanding of both luxury and business hotel segments, along with his focus on operational sustainability, aligns perfectly with the core values of The Fern Hotels & Resorts.

His strategic vision and leadership will be key to driving the company’s long-term growth in these vibrant regions. With Mr. Patil’s appointment, the company is poised to further enhance its operational capabilities and solidify its position as a preferred choice for guests seeking both luxury and sustainability.

Holiday Inn Agra Appointed Sachin Dhingra as the New General Manager

Holiday Inn Agra is thrilled to announce the joining of Sachin Dhingra who is taking the helm of hotel operations as the General Manager at Holiday Inn Agra.

Sachin brings with him over two decades of distinguished experience, marked by an exceptional track record as a turnaround specialist. He has consistently transformed projects with a strategic focus on Sales and Marketing that has delivered exceptional results. With 9 years of output-driven expertise in General Management, Sachin has excelled across Finance, Operations, Sales, and HR in both national and international settings, demonstrating leadership that enhances ROI, Guest Satisfaction, and Employee Engagement. 

His career includes noteworthy roles such as General Manager at Boudl Hotels & Resorts, Saudi Arabia, Radisson Bangalore, Multi-Property General Manager for Radisson & Park Inn by Radisson, Country Inn & Suites, New Delhi. Director of Food & Beverage across top brands in India and Dubai, including Jaypee Hotels, Radisson, and Arabian Courtyard Hotel.

Sachin’s achievements are underscored by industry recognition, including the Top Performer Award at Boudl Hotels & Resorts, and F&B Manager of the Year (2014) by Hotelier India. His expertise extends to operational excellence, pre-opening success, and revenue enhancement, as demonstrated by his impressive results at Boudl Hotels, where he surpassed pre-opening revenue targets and enhanced the hotel’s GSI.

Sachin holds a Master’s in Tourism Management from IGNOU and a Diploma in Hotel Management from Thiruvananthapuram. He also completed the Chief Operating Officer Certification from IIM Lucknow in 2023, further strengthening his leadership foundation.

On a personal note, Sachin is happily married to Charu, and they are blessed with two daughters, Krishika (13) and Eshani (8). In his leisure time, he enjoys practicing Dhyana Yoga, driving, and reading on topics related to psychology, finance, and management.

Sarovar Premiere Amritsar appoints Abhilash Menon as General Manager

Sarovar Premiere Amritsar has appointed Abhilash Menon as the General Manager. Abhilash began his journey with Taj Hotels in 2006, after graduating from the IHM Jaipur. His career has been marked by significant milestones, including his tenure at the iconic Leela Gurgaon, others where he played a pivotal role in managing the Food and Beverage portfolio, during high-profile events, such as the visits of two US Presidents and the Various Country heads, along with numerous other heads of state. 

Guided by the hospitality philosophy of India – “Atithi Devo Bhava” which means "the guest is God". Abhilash has been committed to enhancing guest experiences and positioning the hotel as a premier luxury destination in Amritsar. He aims to cultivate a culture of excellence and innovation, ensuring every guest experience is memorable and unique. 

A versatile hotelier and confident individual, Abhilash is known for confidently managing medium to large-scale hotel operations and bringing a wealth of leadership experience to the industry.

Expressing his enthusiasm about his new role, Abhilash said, “I am honoured to join Sarovar Premiere Amritsar and excited to open the first Sarovar Premiere in Punjab. My vision is to build a vibrant and dynamic environment where guests get a refreshed experience every time they step in. Together with my team, I aim to establish Sarovar Premiere Amritsar as a benchmark for hospitality in Amritsar.”

Four Seasons Hotel Bengaluru Welcomes Biswajit Chakraborty as General Manager

Four Seasons Hotel Bengaluru is delighted to announce the appointment of Biswajit Chakraborty (BC) as the new General Manager. With over three decades of luxury hospitality experience, BC brings a wealth of expertise to this iconic property.

BC has held prominent leadership positions at esteemed luxury brands, including Oberoi, Taj, The Leela, and Accor, shaping his reputation as a dynamic hotelier with a strategic vision. Before joining Four Seasons, he served as Managing Director at Hotelivate, a leading hospitality consulting firm. His career highlights also include roles such as General Manager at Sofitel Mumbai BKC and The Oberoi Grand Kolkata, where his leadership contributed to the hotels' enduring success.

BC's academic journey includes degrees from Bangalore University and Christ College, as well as a diploma from Cornell University. A true globetrotter, BC is passionate about travel, advanced archery, reading, and music, interests that reflect his deep appreciation for culture and lifestyle. He holds a black belt in karate, trained in Kung Fu, and is an active member of the Rotary Club.

In his new role at Four Seasons Hotel Bengaluru, BC aims to elevate the guest experience while maintaining the brand's legacy of personalized service. His leadership promises to take the hotel to new heights of excellence, further establishing it as the preferred luxury destination in Bengaluru.

"I am truly honoured to join the Four Seasons family and lead the exceptional team at Four Seasons Hotel Bengaluru. This is an exciting chapter in my journey, and I look forward to building on the hotel's legacy of excellence while introducing fresh, innovative experiences that reflect the vibrant culture of the city." said Biswajit Chakraborty, General Manager, Four Seasons Hotel Bengaluru.

Under BC's guidance, the hotel is poised to expand its offerings and continue its commitment to sustainability, innovation, and community engagement, making Four Seasons Hotel Bengaluru a destination for both business and leisure travellers.

Hilton Goa Resort Candolim welcomes Kshitij Jawa as General Manager

National – October 2024 – Kshitij Jawa has been named as the new general manager of Hilton Goa Resort, Candolim. A seasoned leader with two decades in the hospitality industry, Jawa’s expertise spans across pre-opening projects, hotel operations, marketing, food and beverage, team management, and financial management. At Hilton Goa Resort Candolim, his leadership role will be crucial in achieving the hotel’s ambitious growth goals over the next few years focused around elevating hotel positioning, enhancing the guest experience, fostering a culture of excellence, and further developing the in-house team. The hotel is owned by Soham Leisure Ventures Private Limited a subsidiary of Sun Estates Developers and managed by Hilton. 
Kshitij Jawa will lead the team across all aspects of the hotel operations, administration, guest services and satisfaction. 

“I look forward to this new opportunity and am proud to be able to lead the phenomenal team at Hilton Goa Resort, Candolim,” said Kshitij Jawa. “My ultimate goal is to ensure this hotel remains a top choice for both domestic and international travelers across market segments by delivering outstanding customer service and amenities. I am excited to work alongside this talented group of people to continue building on the legacy, setting new benchmarks in delivering memorable experiences.”

Over the years, Kshitij has held leadership roles in some of India’s most prestigious hotel chains. Prior to joining Hilton Goa Resort, Candolim, Kshitij served as the General Manager at Radisson Hotel Group, Mohali, where he spearheaded the successful launch of India’s first Radisson RED brand and mentored teams to achieve new heights in operational success. His other notable tenures have been with brands such as Radisson Hotel Group, Marriott International, Hyatt Hotels & Resorts, and The Oberoi Hotels & Resorts. He holds a Master’s in Business Administration from the Indian Institute of Management Kozhikode and has completed Guest Service Management program at the Oberoi Centre of Learning & Development, New Delhi. He is also an active part of the community and volunteers for local organizations and charities, keeping in line with Hilton’s overall service culture and giving back philosophy.

Hilton Goa Resort, Candolim is part of Hilton Honors®, the award-winning guest loyalty program for Hilton’s 18 world-class brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using Digital Key.

Atmosphere Core Welcomes Maurice Van Den Bosch as GM of RAAYA by Atmosphere and Milan Mookerjee as VP of Human Resources

Experienced Leaders To Elevate Guest & Employee Experiences 

Atmosphere Core Welcomes Maurice Van Den Bosch as GM of RAAYA by Atmosphere

 and Milan Mookerjee as VP of Human Resources

October 2024 – International hospitality company Atmosphere Core has announced two pivotal leadership appointments. Maurice Lucien Van Den Bosch returns to the Atmosphere Core family as General Manager of RAAYA by Atmosphere, while Milan Mookerjee joins as Vice President of Human Resources. These appointments reflect Atmosphere Core’s ongoing commitment to enhancing guest experiences and fostering a people-centric culture across its portfolio of three brands and nine resorts.

Maurice Lucien Van Den Bosch Returns as General Manager of RAAYA by Atmosphere

Born in Australia, Maurice Lucien Van Den Bosch draws from the country’s renowned laid-back yet dynamic culture in his leadership style, fostering a spirit of inclusivity, adventure, and warm hospitality. He brings over 24 years of expertise in resort management, with a demonstrated ability to exceed profit targets, cost-effectively develop new projects, and lead culturally diverse teams with motivation and efficiency. 

Maurice’s extensive experience includes leadership roles at some of the world’s top hospitality brands in the Maldives, Sri Lanka and the Caribbean. A familiar face within the Atmosphere Core family, Maurice has served as General Manager at both OZEN LIFE MAADHOO and Atmosphere Kanifushi.

As the General Manager of RAAYA by Atmosphere, Maurice will leverage his deep understanding of the brand to lead the resort with a focus on anticipating, crafting, and elevating guest experiences. "The culture and hospitality inspired by the Joy of Giving resonate deeply with me, and this shared value brings me back to the Atmosphere family”, Maurice said. "At RAAYA by Atmosphere, we are creating a castaway island experience of choice, a guest experience like no other, with a fine balance of escapism and energy.  And I look forward to foster a collaborative working environment so that we create unforgettable moments for our guests."

Milan Mookerjee Appointed as Vice President of Human Resources, Atmosphere Core

Veteran Human Resources leader, Milan Mookerjee will oversee talent management and employee growth initiatives across the Atmosphere Core's resorts in the Maldives. With over 15 years of industry experience, Milan is a seasoned professional known for aligning HR initiatives with business goals and fostering a human-centric culture.

Reflecting on his approach to human resources, Milan said, "Leadership is a privilege that we owe to our team. Intentionality with direction and purpose drives results, and I am committed to fostering a culture that empowers our people to grow and succeed. In hospitality, success begins with a motivated, engaged workforce, and I believe in creating an environment where employees feel valued, supported, and inspired to deliver exceptional guest experiences. This includes investing in continuous learning, nurturing talent, and promoting a strong sense of belonging within the team.”

Before joining Atmosphere Core, Milan served as Head of Human Resources and Training at Encalm Hospitality Pvt. Ltd., where he led HR and training functions to drive business growth. He has also held several HR leadership roles at prominent companies in India, with a proven ability to develop talent and design learning programmes tailored to business needs.
Ashwin Handa, Senior Vice President of Operations at Atmosphere Core, emphasised the importance of a strong leadership team. "At Atmosphere Core, we foster a people-first culture built on trust, collaboration, and mutual respect, ensuring that every employee takes pride in their work. This dedication extends to curating experiences that guests cherish and return for. Maurice’s deep industry expertise and understanding of our brand, combined with Milan’s people-centric approach, will significantly enhance our operations and guest satisfaction across our resorts".

Park Hyatt Chennai welcomes back Kumar Shobhan as new General Manager

Throughout his 25 years in the hospitality industry, Shobhan has been involved in pre-opening hotels, renovation projects, and food & beverage initiatives across multiple locations

Park Hyatt Chennai appoints Kumar Shobhan as the new General Manager. Shobhan’s connection with Park Hyatt Chennai dates back to February 2014, when he joined as Executive Assistant Manager before being promoted to Director of Operations in April 2015.

Shobhan expresses his enthusiasm for returning to Chennai, stating, “I am excited to come back to Chennai, a city that has played an important role in my career. I am eagerly looking forward to working closely with the winning team at Park Hyatt Chennai to further enhance the guest and colleague experience.”

Prior to this role, Shobhan served as General Manager at Hyatt Regency Kolkata. After graduating from the Institute of Hotel Management (IHM) in Goa, he began his journey at the Hyatt Regency Delhi as an F&B associate.

Over the years, he developed his skills and rose to the position of Director of Food & Beverage, with a brief stint outside the Hyatt family before realising that Hyatt is where he truly belongs. His first General Manager role was in his hometown of Lucknow, where he successfully opened a Hyatt Regency in 2017.

With nearly 25 years of experience in the hospitality industry, Shobhan has contributed significantly to the success and growth of various hotels within the Hyatt family. He has been involved in pre-opening hotels, renovation projects, and food & beverage initiatives across multiple locations. Reflecting on his career at Hyatt, Shobhan notes “Growing with the brand year on year” as a highlight.

Raffles Hotel Le Royal Appoints Dagmar Lyons as General Manager

Raffles Hotel Le Royal, the 95-year-old luxury heritage hotel in the Cambodian capital of Phnom Penh, has appointed Dagmar Lyons as its new General Manager.

The veteran hotelier joins Raffles from the luxury Fairmont Pacific Rim in Vancouver, Canada, where she served as Hotel Manager for the past two years. Prior to that, Dagmar was Hotel Manager at Fairmont Peace Hotel in Shanghai, China, and Deputy General Manager at The St. Regis Doha in Qatar.

Her hospitality career has included successful postings at numerous luxury hotels and resorts around the world, including in North America, Asia, the Middle East and Europe. Dagmar led Fairmont Pacific Rim to a Forbes Five-Star rating – the highest level of distinction – for two consecutive years in 2023 and 2024 for both the hotel and spa.

“I am delighted to be at Raffles Hotel Le Royal, which is a true icon of luxury hospitality in Southeast Asia. The hotel has an incredibly rich history, extraordinary culinary offerings at the Khmer fine dining venue Restaurant Le Royal and French-style brasserie Le Phnom 1929, a celebrated cocktail bar at Elephant Bar, an award-winning spa and so much more,” Dagmar said.

Dagmar joins Raffles Hotel Le Royal as the landmark historic hotel continues to garner accolades and awards from many of the world’s leading travel authorities. This year alone, Travel + Leisure magazine declared it the best city hotel in Cambodia and the UK-based Luxury Lifestyle Magazine named it one of the world’s best city hotels (No. 24 overall).

Raffles Hotel Le Royal, which originally opened in 1929, features 175 spacious rooms and suites that underwent a full refurbishment as part of a meticulous one-year restoration project in 2019. The hotel’s elegant past has been reinterpreted in a bold, contemporary style that is inspired by French colonial, Khmer and Art Deco influences.

Lalit Mundkur Appointed as General Manager of Fort JadhavGadh Heritage Hotel

The Kamat Hotels India Ltd has announced the appointment of Lalit Mundkur as the General Manager of Fort JadhavGadh Heritage Hotel. A renowned symbol of India’s rich Maratha legacy, Fort JadhavGAdh is the first and only fort heritage hotel in Maharashtra. With over 20 years of distinguished experience in the hospitality industry, Lalit brings a wealth of expertise in operational excellence, guest service, and strategic management to this iconic property.

Lalit Mundkur has a proven track record, having worked with some of India’s most prestigious hotel brands, including The Taj Group and The Lalit Group. His career has been defined by a strong focus on financial performance, stakeholder relations, cost control, and creating memorable guest experiences. Lalit’s passion for delivering excellence has been the driving force behind his success in transforming hospitality properties across the country.

In his new role at Fort JadhavGadh, Lalit’s primary objective will be to enhance the property’s heritage offerings, blending traditional Maharashtrian culture with modern luxury. His vision includes curated historical tours, interactive guest experiences, and collaborations with local artisans to immerse visitors in the rich cultural tapestry of the region.

“History is the soul of Fort JadhavGadh. Every stone tells a story, and my aim is to bring this history to life for our guests,” he adds. “From folk performances to authentic Maharashtrian cuisine, we want every guest to leave with a deeper appreciation of the region’s rich heritage.”

Lalit’s leadership will also focus on the culinary experience, working closely with the hotel’s chefs to highlight authentic Maharashtrian cuisine, while offering global flavors to cater to the diverse palates of the hotel’s international clientele. “We are creating a dining experience that is both rooted in tradition and excitingly contemporary,” he shares.

As Fort JadhavGadh continues to be a sought-after destination for weddings, Lalit is committed to enhancing the property’s allure as a romantic venue. “Fort JadhavGadh is the epitome of romance, with its grand courtyards and regal architecture. It’s the perfect setting for weddings, blending history and luxury to create a timeless celebration,” says Lalit.

Lalit is also dedicated to implementing sustainable practices at Fort JadhavGadh. “Sustainability is crucial, particularly when managing a heritage property. We’re introducing initiatives like water conservation, waste management, and using sustainable materials to ensure we preserve both the history of the fort and the environment for future generations,” he emphasizes.

For aspiring hospitality professionals, Lalit advises, “Focus on your people—both your guests and your team. Hospitality is about human connections. Leading with empathy and adaptability, while continuously learning, will drive success in this ever-evolving industry.”

With Lalit Mundkur at the helm, Fort JadhavGadh is set to strengthen its position as one of India’s most prestigious heritage hotels, offering guests an unforgettable blend of history, culture, and luxury.

Renaissance Bengaluru Race Course Hotel appoints Sita Lekshmi as General Manager

Bengaluru, October 2024: A renowned name in the hospitality industry, Sita Lekshmi has been appointed as the General Manager at Renaissance Bengaluru Race Course Hotel, the city’s most favorite hospitality destination. With a hospitality journey that spans across leading hotels in India, Sita was previously the General Manager at Aloft Bengaluru Outer Ring Road. Having earned a B.Sc. in Hospitality Administration from IHM Kovalam, complemented by an MBA in Human Resources Management and a PGDM in Guest Service Management from the prestigious Oberoi Centre of Learning & Development makes her a sought-after personality in the industry.

Sita is a zealous leader with a keen business acumen and a natural talent for elevating brand standards. She is a master in the art of creating bespoke guest experiences and fostering a workplace culture that prioritizes employee satisfaction and excellence.

With 18 glorious years of experience in the hospitality industry, Sita is celebrated for her trendsetter spirit. She is known for driving forward strategic initiatives to capitalize on new business prospects while nurturing talent and fostering growth opportunities.

Beyond her professional endeavors, Sita actively contributes to the hospitality community as a state council member of the Women’s Indian Chamber of Commerce, India, Hospitality and Tourism – Karnataka chapter. She is committed to holistic well-being in her personal life, finding balance through fitness, yoga, and creative activities like painting and gardening.

With extensive knowledge of the industry and expertise in guest services, Sita embodies a commitment to unmatched hospitality and community engagement, with a guiding philosophy that reflects her dedication to conscious leadership and a harmonious lifestyle. "Win with compassion" truly encapsulates her approach, influencing both her professional and personal pursuits.

The Fern Hotels & Resorts Announces General Manager Appointments Across Properties

Jasram Chauhan- General Manager at The Fern Royal Farm Resort, Anjar (Kutch)

Assuming the role of General Manager at The Fern Royal Farm Resort, Anjar (Kutch), Jasram Chauhan brings over 14 years of experience in the hospitality industry, characterized by a strong commitment to delivering outstanding guest experiences. With a robust background in resort operations and budget management, Chauhan will oversee daily operations, work to enhance guest satisfaction, and maintain the high standards of the property.

Prior to joining The Fern Group, he held key positions at esteemed establishments such as Crimson Park Shree Kanak and Souryagarh Resort and Spa in Udaipur. Known for being a responsible hands-on leader, Chauhan excels in managing multifaceted tasks and performing under pressure.

Amiit Miishra- General Manager at The Fern Denzong Hotel & Spa, Gangtok 

With an eighteen-year tenure in hospitality, Amiit Miishra has assumed the role of General Manager at The Fern Denzong Hotel & Spa, Gangtok. In this new role, his responsibilities encompass overseeing hotel operations, managing budgets, and driving gross operating profit.

Amiit's rich background features key positions at Mahindra Holidays and the Pride Group of Hotels, where he honed his skills in both operations and sales. His extensive experience and expertise enable him to elevate the guest experience and ensure the hotel’s continued success.

Ramveer Singh Shekhawat- Squad Champion (General Manager) at Koolwal Kothi Zinc Journey by The Fern, Nawalgarh

With an impressive 18-year career in the hospitality industry, Ramveer Singh Shekhawat brings a wealth of experience to his new role as Squad Champion (General Manager). Throughout his career, Shekhawat has held several key positions, including Restaurant & Bar Manager, Food & Beverage Manager, Unit Manager, Operations Manager, and General Manager. His extensive background includes managing hotel operations, developing revenue-driving strategies, and delivering exceptional guest service.

Prior to joining Koolwal Kothi Zinc Journey by The Fern, Shekhawat was with Hotel Platinum in Kinshasa, DRC Congo. There, he honed his skills in revenue management, financial analysis, and marketing, successfully implementing strategies that increased revenue and enhanced guest satisfaction.

At Koolwal Kothi Zinc Journey by The Fern, Shekhawat will leverage his deep understanding of financial and marketing principles to further drive success and operational excellence and contribute significantly to the hotel’s continued growth and success.

Sujeet Kumar Jha- Squad Champion (General Manager) at Villament Zinc Journey by The Fern, Karjat

Sujeet Kumar Jha brings 13 years of comprehensive experience in the hospitality sector to his new role as Squad Champion (General Manager) at Villament Zinc Journey by The Fern, Karjat. In this position, he will oversee all facets of hotel operations, sales, marketing, and guest experience.

Sujeet's career began at Orchid Hotel in Pune, where he served as a Front Office Associate. He subsequently held key leadership roles, including Duty Manager at The Fern Residency in Chembur and Front Office Manager at Yogi Hotels.

Known for his commitment to customer satisfaction and operational excellence, Sujeet excels in handling reservations, resolving guest inquiries, and maximizing revenue through effective yield management. With his strong background and dedication to the hospitality industry, Sujeet is poised to enhance the guest experience at Villament Zinc Journey by The Fern, Karjat and contribute to the hotel’s continued success.

Neha Rawat Joins Pride Elite Haridwar as General Manager

Neha Rawat has been appointed as the new General Manager of Pride Elite Haridwar, marking her third tenure with Pride Hotel Group. The announcement reflects Neha's longstanding association with the group and her vast expertise in hospitality management.

With over 15 years of extensive experience in the hospitality industry, Neha’s brings a proven track record in managing front office operations, strategic planning, team leadership, and customer relations. Her previous roles include leading operations at Modi Yoga Retreat in Rishikesh and Pride Hotel & Resort in Rishikesh, where she was part of the pre-opening team.

Neha’s educational background includes a graduation from Kumaon University and a diploma in Aviation & Hospitality Management from Frankfinn Institute. She is currently pursuing her MBA from William Carey University. Her strong qualifications in sales, marketing, budget analysis, and organizational management are expected to bring a fresh perspective to Pride Elite Haridwar.

In her new role, Neha’s will oversee the overall operations of the hotel, ensuring compliance with the brand's standards while driving guest satisfaction, profitability, and market growth. Her leadership is anticipated to strengthen Pride Elite's position as a leading hospitality provider in the region.

“We are delighted to welcome Neha back to the Pride family,” said Mohammad Shoeb AVP-North India for Pride Hotel Group. “Her extensive experience and commitment to operational excellence will be instrumental in enhancing the guest experience and furthering the success of Pride Elite Haridwar.”

Neha’s appointment aligns with Pride Hotel Group's mission to deliver superior guest experiences through exceptional leadership and innovative strategies. With her at the helm, the property is set to achieve new milestones in service and operational performance.

Mukesh Kumar Rakshit Appointed as General Manager of Sayaji Kolhapur

Sayaji Hotels Ltd. announces the promotion of Mukesh Kumar Rakshit to the new General Manager of Sayaji Kolhapur. With over 18 years of extensive experience in hotel operations and a stellar track record in the hospitality industry, Mukesh Rakshit is set to bring a new level of excellence to the Kolhapur property.

“I am honored and excited to step into the role of General Manager at Sayaji Kolhapur, my goal is to build upon the strong foundation already in place and further elevate the guest experience and support our dedicated team in achieving our strategic objectives. I look forward to contributing to the continued success and growth of Sayaji Kolhapur.” said Mukesh Kumar Rakshit, General Manager, Sayaji Kolhapur.

Mukesh Rakshit joins Sayaji Kolhapur from his previous role as Director of Operations at the same property, where he demonstrated exceptional leadership and strategic acumen. Under his guidance, the hotel underwent significant repositioning in the Kolhapur market, achieving remarkable growth.

Effotel by Sayaji in Vadodara, where he played a crucial role in the renovation and launch of the hotel. His expertise extends to brand building, direct marketing, and strategic sales promotion, making him a well-rounded leader with a keen eye for operational excellence.

Prior to his tenure at Sayaji Hotels Ltd., he held various managerial positions at prestigious hotels such as HHI in Pune and Sayaji Hotels Ltd. in Pune. His experience spans across managing front office operations, enhancing guest satisfaction, and developing high-performing teams in cross-cultural and multilingual environments.

As General Manager, Mukesh Rakshit will focus on further enhancing the guest experience at Sayaji Kolhapur, driving business growth, and fostering a culture of excellence within the team. His strategic approach and commitment to operational efficiency will be pivotal in achieving the hotel's macro organizational goals.

Welcoming Dr. Anmol Ahluwalia as Area Director - Operations, and General Manager – Taj Mahal, New Delhi

New Delhi, August 2024: Taj Mahal, New Delhi is pleased to announce the appointment of Dr. Anmol Ahluwalia as Area Director – Operations and General Manager – Taj Mahal, New Delhi. A seasoned leader in luxury hospitality, Dr. Ahluwalia brings over two decades of invaluable experience to Taj Mahal, New Delhi, further enhancing the prestigious legacy of the Capital’s landmark hospitality destination in its new, re-imagined avatar. In addition to this, Dr. Ahluwalia will be responsible for the operations of Ambassador, New Delhi - IHCL SeleQtions, The Connaught, New Delhi - IHCL SeleQtions, and Soulinaire.

Speaking on his appointment, Dr. Anmol Ahluwalia, Area Director - Operations and General Manager - Taj Mahal, New Delhi said, “I am honoured to take on the role as General Manager of the iconic Taj Mahal, New Delhi - one of the most distinguished addresses of the national capital. I look forward to working with the talented team of highly committed professionals that strive to deliver world-class services, and building upon the hotel's rich legacy, while continuously innovating to exceed the evolving expectations of our esteemed guests with the warmth of Tajness. ”

Dr. Ahluwalia joins the team from his recent position as Area Director - Operations in Goa, where he spearheaded a diverse portfolio of IHCL’s Hotels under its various brands, including the legendary 5-star luxury resorts Taj Holiday Village Resort & Spa and Taj Fort Aguada Resort & Spa.

An industry veteran, Dr. Ahluwalia is widely recognized for his exceptional capabilities in hotel operations and leadership. His impressive career achievements include leading pre-opening teams, implementing best practices across multiple properties, and earning numerous accolades, including the prestigious Trail Blazer of the Year award. Under his strategic leadership, each property delivers exceptional guest experiences while upholding IHCL's brand standards. His responsibilities encompass strategic operations management and ensuring the delivery of exemplary service across all facets of the hospitality experience.

It is Anmol’s strong belief that it is our responsibility to provide differentiated experiences, spearhead sustainable initiatives, ensure synergies and be renowned as a Hotel beyond its highly acclaimed accommodations, services and culinary repertoire.

Taj Mahal, New Delhi looks forward to a new era of excellence under his stewardship.

The Leela Ambience Gurugram Hotel & Residences welcomes Mr. Shridhar Nair as the new Senior Vice President and General Manager

Transforming luxury experiences: Shridhar Nair brings three decades of expertise to his new role

Gurugram, August 2024: The Leela Ambience Gurugram Hotel & Residences is delighted to welcome Shridhar Nair in the role of Senior Vice President and General Manager. In his new position, Nair will be based in Gurugram, directly leading The Leela Ambience Gurugram while also overseeing The Leela Ambience Convention Hotel, The Leela Mumbai, The Leela Gandhinagar, Mahatma Mandir Convention Centre Complex, and The Imperial Club by The Leela. 

With Nair stepping into his new role, The Leela Ambience Gurugram Hotel & Residences is poised to further enhance its reputation as an iconic luxury property in Delhi NCR. This reimagination underscores the hotel’s commitment to elevating guest experiences, continuously upgrading guest facilities, maintaining top-notch service and continuing its legacy of setting new benchmarks in guest satisfaction.

Having worked with most Leela properties in leadership positions, including as General Manager of the award-winning The Leela Goa, Nair has long been an integral part of the management team. Prior to his current appointment, he served in a pivotal role at The Leela Corporate Office as the group's Senior Vice President of Operations, overseeing and optimizing the performance of multiple properties.

Throughout his career, the visionary has spearheaded major projects, including the F&B repositioning at The Leela Mumbai and the enhancement of The Leela Goa. His exceptional leadership has been recognized with multiple hospitality awards, including Best GM—Luxury from Hotelier India 2014, HOSI 2015, CII 2016, and Business World 2017.

Nair's extensive experience is coupled with his impressive educational background, including a postgraduate diploma in Hotel Management from IHM Trivandrum, a Bachelor of Arts from Mumbai University, and a General Manager's certification from Cornell University, USA.

“I am delighted at the opportunity to work closely with our teams at the iconic Leela Ambience Gurugram & Leela Ambience Convention Hotel to offer a holistic luxury experience to our guests. I am certain The Leela’s core value of Athiti Devo Bhava (guest is god) will resonate in everything we do at our majestic hotels and that we will continue to push our boundaries for exceeding our guests’ expectations from the world’s best brand, which exemplifies true Indian luxury," mentioned Mr. Shridhar Nair. 

As Shridhar Nair takes on this multifaceted role, guests and stakeholders alike can anticipate a continuation of The Leela's legacy of luxury hospitality, enhanced by his visionary leadership and dedication to elevating the guest experience across all touchpoints. 

Manisha Sharma takes over as General Manager at The Westin Kolkata Rajarhat

Her hands-on knowledge of hotel operations, sales and marketing, revenue, and customer delight are set to drive the hotel towards greater success

Manisha Sharma has been appointed as the General Manager for The Westin Kolkata Rajarhat. She has extensive hands-on knowledge of hotel operations, sales and marketing, revenue, and customer delight, having worked with brands in India and Dubai.

Manisha’s career began at the Oberoi Centre of Learning and Development. Her enthusiasm for results and passion for customer service led her to Rooms Operations, where she spent more than nine years exceeding expectations. She has worked at some of the leading hotel chains, including The Oberoi Grand in Kolkata, The Oberoi New Delhi, and Trident Gurgaon.

She then joined Marriott International properties at Marriott Hotels and Resorts, Jaipur; JW Marriott Pune; Courtyard by Marriott, Gurgaon; and JW Marriott Hotel Aerocity, New Delhi. To further enhance her skills and explore new avenues, she moved to Dubai as Complex Front Office Manager at Marriott Al Jaddaf and Marriott Executive Apartments Complex Dubai. On returning to India, she resumed operations as a Hotel Manager and was then elevated to the post of General Manager at Renaissance Bengaluru Race Course Hotel.

Beyond her professional endeavours, Manisha is a prime member of the Women’s Ambassador Network. She leverages these platforms to empower women across all walks of life.

Anant Leekha takes over as General Manager, Novotel Pune

Novotel Pune assigns Anant Leekha the role of General Manager. Anant’s extensive industry experience spanning 20 years will contribute a blend of sales and operations expertise and motivate and develop dynamic teams.

Anant, in his new role, will lead initiatives to drive business growth and enhance guest experiences through strategic and technological advancements. He is dedicated to delivering heartiest experience to guests and team members alike. This appointment marks Anant’s return to Pune, where he initially served as General Manager in 2016, marking the beginning of his journey.

Anant’s 16-year tenure with Accor provides him with deep insights into the company’s goals, service standards, and brand identity. Prior to joining Novotel Pune, Anant held significant roles within Accor, most recently as Cluster General Manager overseeing ibis Mumbai Vikhroli, ibis Navi Mumbai, and ibis Thane (totalling 631 rooms), all achieving consistent year-on-year excellence in performance metrics. In his new role, Anant will oversee the overall operations and management of Novotel Pune Nagar Road and focus on enhancing guest engagement and profitability while further establishing the hotel’s reputation.

Anant holds a Bachelor’s degree in Hotel Management & Catering Technology. Outside of work, he enjoys playing cricket, spending beachside holidays with his family, and celebrating life with those around him, which fuels his motivation to excel.

voco Jim Corbett, an IHG Hotel announces the appointment of leadership roles

National, July 2024: voco Jim Corbett, India’s first ever voco hotel launched by one of the world’s leading hotel companies, IHG Hotels & Resorts, announced the appointment of key leadership roles across verticals. Resting on an expanse of 13.5 acres of greenery, voco Jim Corbett is a sanctuary of serenity and peace. With the Kosi River as its majestic backdrop, each frame captures nature’s artistry at its finest. Situated on the foothills of the Mailani range in the enchanting Kumaon region, the resort is popular for family getaways and destination weddings.

Suprabhath Roy Chowdhury as the General Manager

With an illustrious career spanning across 24 years, he has excelled in various senior roles across prestigious hotel chains in India. His extensive experience also includes serving as the General Manager at Holiday Inn Mayur Vihar, New Delhi.

In his current role at voco Jim Corbett, Suprabhath will spearhead the positioning and operational excellence of IHG Hotels & Resorts' first voco property in India. His leadership will be pivotal in establishing voco Jim Corbett as a premier destination, focusing on delivering exceptional guest experiences, innovative service standards and sustainable practices.

Raghvendra Pratap Singh as Director of Sales
Raghvendra brings with him 18 years of varied experience in the hospitality industry with efficiency in hotel sales. He began his journey with the IHG family 4.5 years back and has worked at Holiday Inn Gurugram from 2020 to 2024, before taking on his latest role at voco Jim Corbett.

His skills and abilities include leadership, strategic sales, Business Development, MICE & Weddings sales, client relationship management & new client acquisition.

Tenzin Losel as Executive Chef 

As the opening Executive Chef at voco Jim Corbett, Tenzin brings 24 years of culinary experience. In all his experiences, he was instrumental in supervising kitchen operations, designing menus, training staff, and guaranteeing customer satisfaction. 

His expertise covers a broad range of cuisines, from traditional Indian to international flavors. Committed to quality and hygiene, he is well-versed in HACCP and ISO 22000 standards and prioritizes achieving immersive culinary experiences via collaborative efforts. 

Girish Mamgain as Operations Manager

Girish is a seasoned hospitality professional with 24 years of extensive experience, currently serving as the Operations Manager at voco Jim Corbett. His illustrious career includes a notable tenure as Executive Chef and Sous Chef across prestigious establishments, and thereafter as the General Manager at Corbett Aamod Resort & Spa. He boasts a dynamic skill set, excelling in project management, hotel openings, and team leadership.

Ahmed Faisal as Assistant F&B Manager

Faisal comes with 18 years of inspiring experience across the hospitality industry, with over 12 years of the journey being with IHG. He started as an F&B Executive at IHG in 2005 and worked as a restaurant manager with IHG from 2015 to 2019 before joining voco Jim Corbett as an Assistant Food and Beverage Manager.

A result-oriented professional, Faisal is recognized for thoughtful enhancements to elevate the guest experience. He is skilled in driving business growth through strategic partnerships, financial planning and effective leadership to achieve organizational goals and profitability. At voco Jim Corbett, he aims to achieve service excellence and profitability for food & beverage function.

Surender Singh, Front Office Manager

Surender brings 13 years of experience in the hospitality industry and 5.5 years of experience with IHG. He is adept in managing and developing teams to achieve high performance, compliance with regulations, and exceptional guest service standards.

He is skilled in enhancing guest experiences, optimizing revenue and driving operational excellence. As a front office manager, he has overseen operational budgets, conducted late-night audit operations and prepared financial reports.

About voco
Following its launch in 2018, voco is IHG’s fastest ever brand to go global. With a presence across 25 countries and counting, we’re already on track to deliver our aim of 200 hotels within 10 years of launch, which is testament to the brand’s flexible design application, quick conversion process and the relaxed, welcoming service it provides guests. With an inviting and unstuffy atmosphere, voco hotels create a space where guests can truly unwind and feel at ease. Centered around the brand hallmarks 'Come on in', 'Me time', and 'voco life', voco delivers delightful and uplifting experiences brought to life by easy-going and attentive hosts.

The Club At Hokuli’a Appoints David Stepetic As General Manager And Duane Otte As Director Of Golf

Seasoned Luxury Hospitality and Golf Professionals to Spearhead the Next Chapter at a Private Residential Golf Club on the Famed Kona Coast of Hawai’i Island

Kailua-Kona, Hawai’i (June 2024) – Hokuli’a, a premier 1,260-acre oceanfront residential community located on the stunning Kona Coast of Hawai’i Island, has announced the appointment of two key executives. David Stepetic has been appointed General Manager, and Duane Otte has been appointed Director of Golf. Both leaders join the Club at Hokuli’a following a successful year of real estate sales and exciting enhancements throughout the property, including updates to the 18-hole Jack Nicklaus Signature golf course with newly renovated bunkers and greens, a refreshed dining restaurant lanai, refinished tennis courts, and new pickleball courts.

In his new role as General Manager, Stepetic will oversee the daily operations of the Club at Hokuli’a, ensuring the highest level of service and satisfaction for members. With over 25 years of experience in the luxury hospitality industry, Stepetic joins the Club at Hokuli'a from the Mauna Lani Resort, Auberge Resorts Collection, where he served as Resort Manager. He brings experience from a nearly two-decade career with Four Seasons across six properties and three countries, as well as from General Manager positions at various island resorts around the world. Stepetic's extensive management background and ties to Hawaii position him as a strong leader and influential mentor for the Hokuli'a team.

The newly appointed Director of Golf, Duane Otte, is a 28-year member of the PGA and brings a wealth of knowledge and experience from the golf industry to the Club at Hokuli’a. Prior to this role, he was the Director of Golf at Mauna Kea Resort. Otte also previously served as a Golf Professional at Kona Country Club, Four Seasons Resort Hualalai, Four Seasons Nevis in the Caribbean, and The Westin La Paloma Resort and Spa. Otte will oversee all golf operations at Hokuli’a and ensure a memorable experience for all members.

"We are delighted to welcome David Stepetic and Duane Otte to the Hokuli’a team," said Bruce Totten, Club President. "Their connections to Hawaii, extensive industry knowledge and passion for delivering exceptional service will undoubtedly enhance the Hokuli'a community."

Hokuli'a is the Kona Coast's most spacious and private luxury residential golf club community, designed for active, health-conscious adventurers and avid golfers. The community is renowned for its unparalleled amenities, including an 18-hole Jack Nicklaus Signature Golf Course, a stunning open-air clubhouse designed by DeReus Architects, a three-lane lap pool, ocean adventures, tennis and pickleball courts, a spa oasis, coastal hikes along the 140-acre Hokuli’a Shoreline Historic Park, and more. Luxury custom homes and homesites are set amidst breathtaking ocean views and lush greenery, with prices starting at $500,000.

Hawai’i Life leads sales and marketing for the community. For additional information on Hokuli’a and its real estate offerings, please visit www.hokulia.com, email hokulia@hawaiilife.com or call 808-731-4354.