Editor: Tell us about your journey. How did it all start?

My journey began with cherished summer vacations in Mangalore, where I visited my family bakery. Those experiences ignited my passion for the culinary world. My grandmother's teachings were a cornerstone of my inspiration. I later pursued Hotel Management at IHM Mumbai, which set the foundation for my career in hospitality. Every step of the way, I've been driven by a love for food and a commitment to excellence.

Editor: What do you think it takes to succeed in this industry?

Success in the hospitality industry is built on perseverance, hard work, and adaptability. Staying ahead of changing trends and continuously honing one's skills are essential. It’s about being resilient and innovative, always striving to deliver exceptional experiences to our guests.

Editor: What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?

Attitude is paramount. I seek individuals with a genuine willingness to learn and grow, who exhibit humility and come from diverse backgrounds. While skills can be taught and refined, a positive attitude and a passion for hospitality are irreplaceable qualities.

Editor: What advice would you give to a young, aspiring hotelier for their internship?

Internships are a vital platform for observing and understanding the true dynamics of the hospitality industry. They offer a chance to differentiate between the glamorous portrayal of the industry and its real-life challenges and rewards. This period is crucial for making informed decisions about one’s future career path.

Editor: What is the single factor that got you your promotion?

My promotion was the result of a combination of factors, with the key being my relentless pursuit of pushing boundaries. Over the last two decades, I've consistently sought opportunities to learn and grow outside my comfort zone, embracing challenges that have helped me evolve professionally.

Editor: What are some of the trends you see impacting the hospitality industry?

Sustainability is a significant trend that's here to stay. The industry's increasing awareness and adaptability towards sustainable practices are crucial for future generations. At Sofitel, we are committed to curating experiences that not only delight our guests but also reduce our carbon footprint.

Editor: What tech would you like to see in operations? What operational problems need tech solutions?

At Sofitel Mumbai BKC, we've successfully implemented AI-driven food waste management systems, which have significantly reduced waste and optimized our inventory management. This technology has not only promoted sustainable practices but also improved our cost efficiency. Looking forward, I envision integrating more advanced CRM systems that can holistically capture and analyze guest preferences and feedback, allowing us to tailor and enhance their stays uniquely. Additionally, the adoption of efficient energy management systems to monitor and reduce our energy consumption would further our commitment to sustainability. Overall, embracing technology that streamlines operations, reduces environmental impact, and elevates guest satisfaction is key to our continued success.

Editor: What is the one tech/app/software feature you would like to see? This could be for guests, operations, etc.

At Sofitel Mumbai BKC, we use Menumodo to provide our guests with the latest digital menus, ensuring they always have access to our current offerings. Additionally, I would love to see an integrated, user-friendly, one-stop solution for table reservations and table management. Such a system, adaptable across the industry, would create a seamless experience for both operations and guests. It would streamline the reservation process, enhance table management, and improve overall guest satisfaction by ensuring smooth and efficient service.

Editor: What is your favourites question for a candidate interview and why?

My favourite interview question is, "What’s your 18-month plan?" This question provides valuable insight into a candidate's career approach, revealing their level of drive, ambition, and long-term vision. It helps me understand their commitment to growth and how they plan to contribute to our team.

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