Khizer Khan joins DoubleTree by Hilton Pune-Chinchwad as new Hotel Manager

Khizer brings over 17 years of experience in the hospitality industry and great enthusiasm to his role
DoubleTree by Hilton Pune-Chinchwad has appointed Khizer Khan as its new Hotel Manager. With over 17 years of extensive experience in the hospitality industry, Khizer brings a wealth of knowledge and a dynamic leadership approach to the role.

Khizer has worked with some of the most esteemed brands in the industry, including Marriott in London Kensington, Hilton at London Heathrow Airport, and Hampton by Hilton in London Waterloo. His impressive career spans various leadership positions, providing him with a deep understanding of hotel operations and guest services and driving operational excellence across diverse environments.

“I love the challenge of overseeing the entire operation and ensuring everything runs smoothly. I thrive on building a strong team and fostering a culture of collaboration and excellence. It’s rewarding to develop strategies that enhance guest satisfaction while driving the hotel’s success,” says Khizer. “Each day brings new opportunities to innovate and improve, keeping my passion for hospitality alive and vibrant.”

In his new role, Khizer will oversee all aspects of operations at DoubleTree by Hilton Pune-Chinchwad, with a focus on enhancing guest experiences, improving operational efficiency, and strengthening the hotel’s reputation for exceptional service.

Khizer’s passion for creating a welcoming atmosphere for both guests and staff complements his vision of building a culture of excellence. His strong commitment to collaboration and innovation makes him the perfect fit to lead the hotel into its next chapter.

Four Seasons Hotel Mumbai welcomes Aaruni Dwivedi as Hotel Manager

Aaruni has led operations at top-rated Four Seasons Hotels across APAC, EMEA, and Americas over his 17-year hospitality career

Four Seasons Hotel Mumbai has appointed Aaruni Dwivedi as the new Hotel Manager. In his capacity as Hotel Manager, he will oversee the operations of the hotel, reinforcing the hotel’s commitment to delivering the highest standards of luxury and service.

A seasoned leader in operations, Aaruni has worked at top-rated Four Seasons Hotels and Resorts across the APAC, EMEA, and Americas regions over his 17-year career in hospitality. His extensive background in operations management, process optimisation, and guest experience enhancements will be instrumental in elevating the guest experiences at Four Seasons Hotel Mumbai.

Before joining the Mumbai team, Aaruni was the Director of Rooms at Four Seasons Resort Langkawi, leading seven departments and boosting guest recognition scores and processes. His global leadership experience spans Four Seasons properties in the Seychelles and Maldives, with expertise in pre-opening and luxury hotel operations.

His appointment at the Four Seasons Hotel Mumbai marks his return to the city where he began his career. He had held various positions in the front office during its pre-opening phase. His rich expertise, coupled with a commitment to operational excellence and guest-focused leadership, promises an exciting new chapter for the hotel.

“I am delighted to return to Mumbai and be part of the iconic Four Seasons Hotel Mumbai. This city holds a special place in my heart, and I look forward to working with the talented team here to ensure operational excellence across rooms and F&B divisions and further elevate the guest experience and personalised service that Four Seasons is renowned for,” said Aaruni Dwivedi, Hotel Manager of Four Seasons Hotel Mumbai.

Cygnett Hotels & Resorts appoints Amit Kumar as Hotel Manager for Cozzet Bindal, Jamshedpur

Cygnett Hotels & Resorts is pleased to announce the appointment of Amit Kumar as the new Hotel Manager for Cozzet Bindal, Jamshedpur. With a vast experience of 16 years in the hospitality domain, Kumar is expected to drive the future growth of the property.

Kumar has a distinguished career having worked with several renowned hotel brands such as Sterling Holidays, Taj Hotels, ITC Hotels, Leela Hotels, Justa Hotels and The Hridayesh Spa Wilderness Resort. His extensive experience spans various facets of hotel management, including operations, guest services and team leadership.

Kumar’s appointment reflects Cygnett Hotels & Resorts' ongoing dedication to attracting top talent and maintaining its high standards of hospitality.

Cygnett Hotels & Resorts appoints Abhishek Bhattacharya as Hotel Manager, Cygnett Collection KK Hotel, Ayodhya.

Cygnett Hotels & Resorts is proud to announce the appointment of Abhishek Bhattacharya as the new Hotel Manager for Cygnett Collection KK Hotel, Ayodhya. With an impressive career spanning over 17 years in the luxury hospitality sector, Bhattacharya brings with him a proven track record of delivering excellence in his workplace.

Bhattacharya has built his professional journey with renowned brands such as Radisson Hotels, Wyndham Hotels & Resorts, Hyatt, Carlson Rezidor, and more. His commitment to enhancing brand equity, optimizing revenue streams and nurturing client relationships has consistently delivered exceptional results throughout his career. He is recognized for his ability to cultivate business development opportunities enhanced by a deep understanding of diverse cultures and consumer behaviours.

Bhattacharya’s appointment reflects Cygnett Hotels & Resorts’ commitment to excellence in hospitality and its vision to bring on board exceptional professionals. His leadership is set to further elevate the reputation of Cygnett Collection KK Hotel, Ayodhya.

Fairfield by Marriott Agra appoints Amit Kumar Mehta as Hotel Manager

Agra :  Fairfield by Marriott Agra has announced the appointment of Amit Kumar Mehta as the Hotel Manager. With a career spanning over two decades in the hospitality industry, Amit brings a wealth of experience and a proven track record in hotel operations and is set to lead the new property with his visionary approach and profound industry knowledge

A versatile hotelier and confident individual with a dedication to achieving the highest standards using cross-cultural and excellent communication skills, Amit is known for being a natural team leader, capable of leading diversified medium to large-scale hotel operations and known for his diverse leadership background in food & beverage operations, events & catering, revenue management, and sales and business development.

Before joining Fairfield by Marriott Agra, Amit was associated with Courtyard by Marriott, Bhopal, JW Marriott, Phuket & Marriott Vacation Club, JW Marriott, New Delhi amongst others.

Expressing his enthusiasm about his new role, Amit said, “I am honoured to join Fairfield by Marriott Agra and excited to contribute to its success. My vision is to build a vibrant and dynamic environment where guests get a refreshed experience every time. Together with my team, I aim to establish Fairfield by Marriott Agra as a benchmark for hospitality in the city of love Agra.”

n his free time, he loves exploring uncharted roads and enjoys playing chess.

Mohit Mahrishi Appointed as Hotel Manager at Fairfield by Marriott Jodhpur

Jodhpur, Rajasthan, June 2024 — Fairfield by Marriott is delighted to announce the appointment of Mohit Mahrishi as the new Hotel Manager at Fairfield by Marriott Jodhpur, effective June 2024. Mohit brings over a decade of experience in the hospitality industry, with a background that spans various key roles within Marriott International.

Prior to his new role, Mohit served as the Director of Rooms at Marriott International in Jaipur, where he was instrumental in enhancing guest experiences and streamlining operations. His career with Marriott has also seen him manage front office operations in cities like Kolkata and Jaisalmer, demonstrating a consistent track record of leadership and service excellence.

Mohit holds a Bachelor of Hotel Management and Catering Technology from Gyan Vihar University. Fluent in Spanish and deeply familiar with the dynamics of hotel management, Mohit's international exposure and comprehensive understanding of the hospitality industry make him an ideal leader for Fairfield by Marriott Jodhpur.

In his new role, Mohit will oversee all aspects of hotel management, including guest relations, hotel administration, and staff management. His appointment is part of Fairfield by Marriott's commitment to enhancing operational efficiencies and delivering exceptional guest experiences in the vibrant city of Jodhpur.

Kiran Muniraj Elevated to Hotel Manager at Four Points by Sheraton, Navi Mumbai

Mumbai, May 2024: Chalet Hotels Limited, recently announced the promotion of Kiran Muniraj to the esteemed position of Hotel Manager at Four Points by Sheraton, Navi Mumbai.

Having demonstrated unparalleled dedication and expertise in hospitality over the past six years with Marriott International, Kiran Muniraj has consistently raised the bar in hotel operations, revenue management, and guest experiences. With over seventeen years of fine hospitality experience in hotels and serviced residences, Kiran brings a wealth of knowledge and leadership to their new role.

During his tenure as Director of Operations and Director of Rooms at Four Points by Sheraton, Navi Mumbai, Kiran played a pivotal role in elevating the hotel's operational efficiency and guest satisfaction. His strategic vision and hands-on approach have contributed significantly to the hotel's success, fostering a culture of excellence and innovation.

Kiran's exceptional track record in pre-opening and post-opening operations, coupled with his strong technical knowledge and leadership skills, make them the ideal candidate to lead Four Points by Sheraton, Navi Mumbai, into its next phase of growth and success.

In addition to his extensive experience at Four Points by Sheraton, Navi Mumbai, Kiran Muniraj’s diverse background and achievements reflect a deep understanding of the hospitality industry and a commitment to delivering exceptional guest experiences.

With Kiran Muniraj at the helm, Four Points by Sheraton, Navi Mumbai, is poised to continue its legacy of excellence and set new benchmarks in hospitality.

The St. Regis Mumbai Welcomes Mr. Shaiban Hassan as the New Hotel Manager

April , 2024:  The St. Regis Mumbai is pleased to announce the appointment of Mr. Shaiban Hassan as the new Hotel Manager, boasting over 15 years of exceptional experience in the hospitality industry. 

Mr. Hassan brings a wealth of expertise, having previously served as the Hotel Manager at W Goa, where he showcased exemplary leadership and management skills. During his tenure, he successfully managed a luxury resort comprising 121 rooms, overseeing six food and beverage outlets and led a team of 335 employees. 

Prior to his role at W Goa, Mr. Hassan held key positions at prestigious establishments such as Four Seasons Resort Seychelles and Four Seasons Hotel Bahrain. His diverse experience includes serving as Assistant Director of Food & Beverage, where he played an instrumental role in enhancing guest experiences, optimizing operational efficiency and driving revenue growth. 

With his proven track record of delivering exceptional results and his profound understanding of the hospitality industry, Mr Hassan is poised to make significant contributions to the continued success of The St. Regis Mumbai. As Hotel Manager, he will report directly to the General Manager and will be responsible for upholding the highest standards of guest satisfaction, fostering team engagement and leadership and devising sales strategies.  

The St. Regis Mumbai warmly welcomes Mr. Hassan’s fresh perspective and insights, anticipating his valuable contributions to the esteemed establishment in the days ahead. 

Pilibhit House- IHCL SeleQtions appoints Vikas Nagar as its new Hotel Manager

National, November 2023: Pilibhit House - IHCL SeleQtions, Haridwar’s most luxurious hotel has appointed Vikas Nagar as their new Hotel Manager. With rich experience of over 18 years in luxury hospitality, Vikas is an influential hotelier bringing his expansive industry knowledge to lead this magnificent hotel.

A well-acclaimed hospitality virtuoso, Vikas is known for his strategic vision, skilled leadership and ability to handle operations of different scales. In his new role, he will be spearheading Pilibhit House’s hotel operations and will play a pivotal role in planning and executing strategies that are aimed at ensuring the warmth and hospitality that Taj is known for alongside delivering services and experiences to generate revenue growth. With in-depth knowledge and work experience in culinary operations, he will ensure the highest standards of food and beverage service are being implemented with exciting changes already in line.

Commenting on his joining, Vikas Nagar, Hotel Manager, Pilibhit House, Haridwar-IHCL SeleQtions said- “I am delighted to embark on this new journey with the dynamic and passionate team at Pilibhit House. With a deep understanding of spiritual destinations, I aim to incorporate my previous years of experience and learning to elevate this soul-stirring destination. I’m grateful to be leading operations of this highly reputed hotel and look forward to making Pilibhit House the most sought-after hotel”.

Starting his prestigious career with The Grand, New Delhi, Vikas went on to become a seasoned Taj professional. Vikas joined the IHCL organisation in 2008 at Ambassador, New Delhi - IHCL SeleQtions where he grew from a Captain to a Restaurant Manager before being promoted to Food & Beverage Manager at Taj Ganges, Varanasi. After ably leading the Food & Beverage team, Vikas was elevated to Operations Manager of the hotel. Before joining Pilibhit House, he was associated with the Taj Ganges and Taj Nadesar Palace, Varanasi. In his extensive career, he has been at the forefront of hosting global-scale events such as the G20 summit, and SCO summit and successfully led bespoke catering for national events such as Pravasi Bhartiya Divas and hosted many dignitaries, celebrities and high-importance guests. A visionary by nature, he has won many awards and accolades throughout his illustrious career. Further, he has a proven track record of maximizing guest satisfaction and ensuring brands run in a profitable position without compromising on the quality of services.

Vikas completed his graduation with a Bachelor of Arts and Masters in English Literature from C.C.S University, Meerut. Further, he holds a professional Diploma in Food and Beverage from Delhi Institute of Hotel Management, New Delhi. A firm believer in service philosophy, Vikas aims towards making Pilibhit House Uttarakhand’s most preferred luxury destination. Known for his people management and strong leadership skills, he has always capitalized on the right opportunities at the right time to drive intensive growth for his brands.

Renowned Hospitality Professional Mr. Amit Raman Takes the Helm as Hotel Manager at Radisson Blu, Pune Hinjawadi [A unit of Alcon Victor Group]

Pune, November 2023: Radisson Blu, Hinjawadi is delighted to announce the appointment of Mr. Amit Raman as the Hotel Manager with a distinguished career spanning over 19+ years in the hotel and client service industry. Mr. Raman brings a wealth of expertise and leadership to this newly opened 5-star property.

As a Hotel Management Graduate, Amit Raman has consistently demonstrated his proficiency in developing operational procedures, service standards, and policies, leading to cost-effective measures and enhanced guest experiences. His strategic vision, exceptional communication skills, and remarkable problem-solving abilities have made him a respected figure in the field.

In his previous role as Director of Operations at Novotel Goa Dona Sylvia Resort, under Alcon Victor Group, Mr. Raman played a pivotal role in achieving outstanding results, including an impressive 99% score in the Bare Audit for 2022 and 113 points out of 114 in the FSSAI audit. He also excelled in positioning the hotel through creative events and food promotions and successfully managed a high-profile catering event at the Goa Governor's Secretariat.

Prior to this, as the Director of Food and Beverage at Holiday Inn Mumbai, International Airport, Mr. Raman achieved significant recognition and awards for his exceptional leadership and contributions. He was awarded the Exceptional Leader of the Year in 2020 and the F&B Manager of the Year in 2019 for the West India Zone by India International Hospitality Expo.

In his new role as Hotel Manager at Radisson Blu, Hinjawadi - Pune, Mr. Amit Raman is set to lead this prestigious property to new heights. His expertise and leadership qualities will undoubtedly contribute to the hotel's success and enhance the guest experience.

About Radisson Blu, Pune Hinjewadi

Nestled at the heart of Hinjawadi, a coveted business district in Pune, Radisson Blu Pune Hinjawadi beckons as a gateway to the city's bustling business and entertainment hubs. Its strategic location, embraced by lush green surroundings and a stone's throw away from major corporate parks, establishes it as the ultimate choice for discerning business and leisure travelers, offering sophistication and convenience in equal measure.

An Oasis of Opulence and Versatility

Encompassing 152 elegantly designed suites and rooms, Radisson Blu Pune Hinjawadi is a sprawling testament to refined hospitality. Hosting three exceptional restaurants and bars, two banquet halls, and a sprawling banquet lawn, it stands ready to cater to every indulgence and celebration.

Elevating Comfort and Design

With an unwavering focus on creating an indelible impression, Radisson Blu Pune Hinjawadi showcases impeccable design and unparalleled amenities. Each room and suite, adorned with contemporary furnishings and cutting-edge technology, offers a serene and comfortable haven for every guest.

Lilac Hotels Appoints Kannan as Hotel Manager to Elevate Guest Experiences

Lilac Hotels, a distinguished name in the realm of luxury hospitality, is delighted to announce the appointment of Kannan as its esteemed Hotel Manager. With a distinguished career spanning fifteen years in the hospitality industry, he brings a wealth of knowledge and expertise to his new role.

Kannan embarked on his journey in the hospitality sector in 2006, commencing with his Diploma in Hotel Management and concurrent Industrial Training. His remarkable career started as a Front Office Associate at Lemon Tree Hotels. His prior role as Hotel Manager at Lemon Tree Hotel Vadodara contributed to the property's recognition as the Best Business Hotel in 2019 by Tourism of Gujarat, highlighting his dedication and proficiency.

Shruti Shibulal,CEO & Director of Tamara Leisure Experiences said, "We are delighted to announce the appointment of Kannan as the Hotel Manager at Lilac Hotels. His extensive industry experience and unwavering dedication align seamlessly with our commitment to delivering exceptional guest experiences. With Kannan at the helm, we are confident that Lilac Hotels will continue to set new benchmarks in the realm of luxury hospitality."

Lilac Hotels eagerly looks forward to Kannan's leadership and is confident that his expertise will play a pivotal role in further elevating the standards of service and guest satisfaction.

About Tamara Leisure Experiences :

Tamara Leisure Experiences is a leading hospitality brand that curates exceptional stays at exquisite properties, with a strong focus on sustainability and a deep appreciation for nature. Each Tamara property offers guests an opportunity to create unforgettable memories amidst stunning surroundings, while being treated to guest-centric services and genuine connections.

With a clear vision to be a World-Class Institution built on Responsible & Memorable Hospitality, Tamara strives to harmonize people, planet, and profit within a new model of responsible hospitality. Guided under the visionary leadership of Shruti Shibulal, CEO of Tamara Leisure Experiences Pvt. Ltd., the company is deeply committed to establishing and operating properties across the hospitality industry in India and abroad with an aim aim to leave a positive and lasting impact on the world, one exceptional experience at a time.

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Rakessh Barot has been appointed as the Hotel Manager at the newly launched Fairfield by Marriott Agra

Agra : The newly opened Fairfield by Marriott in Agra announced the appointment of Rakessh Barot as its first Hotel Manager. 

With over two decades of experience and strong leadership skills in the hospitality industry, Rakessh will be responsible for managing all aspects of the hotel including operations, guest services, team management, sales & marketing , revenue generation etc.

Rakessh has been associated with Marriott International for a very long time now having worked with Renaissance, Marriott Executive Apartments, Courtyard by Marriott and Fairfield Inn by Marriott. He rose to the level of Executive Housekeeper at Renaissance Mumbai Convention Centre Hotel, Powai and was the Rooms Division Manager at Courtyard by Marriott Pune Chakan. His last role was the Operations Manager at the Courtyard by Marriott Chennai. 

His diverse experience and proven track record of success makes him the ideal choice for the role. He is a firm believer in teamwork and collaboration.

Outside of work, Rakessh follows cricket and loves travelling.

Mulberry Shades Nandi Hills Welcomes Devidyuti Ghosh as Hotel Manager, Elevating its Commitment to Exceptional Hospitality

Nandi Hills, June 2023 - Mulberry Shades Nandi Hills, a Tribute Portfolio Resort of Marriott International,

is thrilled to announce the appointment of Devidyuti Ghosh as the Hotel Manager. With an impressive 15-year background in the hospitality industry, Devidyuti brings a wealth of experience and expertise to her prestigious role.

Hailing from the culturally vibrant city of Kolkata, Ghosh completed her education at the esteemed Institute of Hotel Management before embarking on an illustrious career that included notable leadership positions. As Hotel Manager at Mulberry Shades Nandi Hills, Ghosh's primary focus will be to position the resort as a wellness paradise for local travel enthusiasts and national travellers, while upholding the quintessential brand qualities of the Tribute Portfolio within the Marriott group. Devidyuti's exceptional abilities to curate personalized guest experiences and motivate her team towards excellence sets her apart in terms of leadership and talent. Her unwavering commitment to professionalism is reflected in the numerous accolades she has received throughout her career, including the Best of India Biz Award for Best Director of Rooms in 2021,

Hotelier India Award for Best Director of Rooms in Luxury Hotels for 2019, and the prestigious Highest Elite Appreciation Award bestowed by Marriott International in 2017.

As Hotel Manager, Devidyuti aims to secure a significant market share and enhance the establishment's food and beverage revenue as well. Her expertise in pre-opening and project management will also enable her to mentor colleagues, develop comprehensive training plans, and assess performances effectively. With a profound love for travel and genuine curiosity for different cultures, Ghosh’s global perspective and attention to detail further enhance her role as Hotel Manager. Having explored 16 countries to date, she eagerly anticipates expanding her travel horizons in the years to come.

Recognizing the unique preferences of travelers and locals who seek more than just luxurious accommodations, Mulberry Shades Nandi Hills aims to create an immersive environment that captures the essence of the

community. Showcasing the rich cultural heritage and natural beauty of the region, the resort, under Devidyuti’s leadership, will prioritize handpicked experiences that allow guests to forge a deep connection with the local community, providing a truly memorable and enriching stay.

About Mulberry Shades Nandi Hills: Mulberry Shades Nandi Hills is a Tribute Portfolio Resort of Marriott International located in the serene Setting of Nandi Hills. The hotel offers a tranquil escape with its luxurious accommodations, exceptional amenities, and curated experiences that celebrate the local community and cultural heritage and natural splendour.

The Leela Gandhinagar strengthens leadership team

Gandhinagar: The Leela Gandhinagar, the luxury hospitality destination in the twin city of Ahmedabad and Gandhinagar, has strengthened its leadership team by bringing on board more highly experienced and accomplished industry professionals.

Umapathy Amirtham is appointed as the Hotel Manager. Umapathy is an acknowledged hospital industry professional with 27 years of extensive domain expertise across hotel operations and management. He has a proven track record of improving operational turnaround and is known for his business acumen in managing hotels.

Umapathy has been a part of The Leela family for seven years now. Prior to joining The Leela Gandhinagar, he was associated with The Leela Ashtamudi, The Leela Palace Jaipur and The Leela Palace Chennai and was also associated with other hospitality chains such as Hyatt and ITC.

Mallika Das appointed as the Director of Finance. A Chartered Accountant by qualification, Mallika is a strategic planner with a proven ability to improve operations and maximize profits through solid financial management, cost reductions and productivity improvements. She was previously the financial controller at IHCL. In a career of over 15 years, she has a stellar experience with Accor, IHG and Hyatt.

Harshvardhan Dengwekar appointed as the PR & Marketing Manager. Harshvardhan has more than 13 years of experience in sales and marketing at premier properties in India and overseas. He is responsible for structuring all marketing and PR-related communications for The Leela Gandhinagar and Mahatma Mandir Convention and Exhibition Center. He has been a part of Accor, Hyatt, and Marriott where he fulfilled diverse roles.

Subin Venugopal appointed as the food & beverage manager. A highly result-oriented professional, Subin has worked in highly competitive environments in multiple cities in India and overseas in a career spanning more than 15 years. He was last associated with Le Meridien in Hyderabad and has also been a part of other hospitality chains like Marriott and Intercontinental in the past.

Speaking on the additions to the leadership team, Vikas Sood, General Manager of The Leela Gandhinagar, said, “I am happy to welcome the new team members to The Leela Gandhinagar. They bring with them diverse national and global experiences and positive attitudes. I am confident they will add a lot of value to The Leela Gandhinagar and contribute to offering guests a truly memorable experience with the warmth of the signature Leela hospitality.”Located atop the concourse of the Gandhinagar railway station, The Leela Gandhinagar offers 318 tastefully appointed spacious rooms. Just a short drive from Ahmedabad and away from the hustle and bustle of the city, The Leela Gandhinagar blends modern splendour with the vibrant old-world traditions of Gujarat. It has become the preferred luxury destination for leisure and business travellers.

Shangri-La Al Husn, Muscat announces the appointment of Nick Flynn as Hotel Manager

Nick Flynn has been appointed as Hotel Manager, joining the exclusive Shangri-La Al Husn, a breathtaking clifftop retreat for adults located in beautiful Muscat, Oman. The Australian native joined in October 2022 from the Shangri-La Rasa Sentosa, Singapore where he held the position of Resident Manager. 

The seasoned hotelier brings with him three decades of experience across an impressive portfolio of top-tier luxury hotels and resorts around the globe including stints in key strategic cities such as Australia, Singapore, Korea, India, Dubai, Qatar, Abu Dhabi, Malaysia, and Singapore.

Flynn began his career in hospitality in the early 90s in his home country of Australia, working in the food and beverage department. He then moved on to work in a variety of operational roles acquiring expertise in developing new dining concepts and received the “Outstanding Hotel Experience” by the Singapore Tourism Awards 2021 during his tenure at Shangri-La Rasa Sentosa.

As a people-centric leader, Flynn is passionate about talent development and supporting the growth of his team. 

“Hospitality is all about people. It is about creating unforgettable memories and moments of joy for our guests, whilst keeping our colleagues engaged and inspired. I am thrilled to continue my journey within the Shangri-La family and to take Oman’s clifftop castle, Shangri-La Al Husn, to new heights,” said Flynn on his recent appointment. 

Flynn’s proven track record of exceeding customer satisfaction through his meticulous attention to detail, complemented by his creativity and out-of-the-box thinking, will ensure this iconic resort reaches unparalleled levels of service and continues to deliver truly unique and unforgettable experiences to all its guests.