Exclusive Interview | Uttamsingh Shaktawat , Executive Housekeeper, OBLU Nature Helengeli by SENTIDO
/Uttamsingh Shaktawat
In Hospitality right attitude and dedication matter most
Tell us about your journey. How did it all start?
My journey in hospitality began over a decade ago with a strong passion for excellence and guest satisfaction. After completing my B.Sc. in Hospitality Studies, I started as a Housekeeping Associate at The Oberoi Udaivilas, where I learned the fundamentals of luxury service, attention to detail, and operational excellence. Over the years, I worked with prestigious brands such as The Leela, Royal Caribbean International, and multiple OBLU resorts in the Maldives. Each role strengthened my leadership, pre-opening expertise, and ability to manage large, multicultural teams. Today, as an Executive Housekeeper at OBLU Nature Helengeli by SENTIDO, I continue to drive operational excellence, sustainability initiatives, and guest satisfaction.
What do you think it takes to succeed in this industry?
Success in the hospitality industry requires a combination of passion, adaptability, and leadership. A strong focus on guest satisfaction, operational efficiency, and cost control is essential. Additionally, the ability to work in a fast-paced, multicultural environment and maintain high service standards makes a significant difference. Continuous learning, innovation, and resilience in handling challenges help professionals stay ahead in this dynamic industry.
What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
When hiring, I look for individuals who embody professionalism, attention to detail, and a guest-first approach. Key attributes include:
Passion for hospitality – A genuine interest in creating memorable experiences.
Adaptability & teamwork – The ability to work efficiently with diverse teams.
Discipline & commitment – A strong work ethic and accountability.
Learning mindset – A drive for continuous improvement and skill enhancement.
If someone wants to work with me, they should demonstrate enthusiasm, a willingness to learn, and a proactive approach to problem-solving. Prior experience in luxury hospitality is a plus, but the right attitude and dedication matter most.
What, according to you, can trainees do while they are training at hotels to make it a win-win for them and the hotel/unit?
Trainees should maximize their learning by:
Being proactive – Ask questions, seek feedback, and take initiative in daily tasks.
Observing and learning – Pay close attention to standard operating procedures, service protocols, and guest interactions.
Developing technical skills – Focus on mastering housekeeping, inventory management, and guest relations.
Understanding cost control – Learn the importance of budget management, inventory usage, and sustainable operations.
Building professional relationships – Networking with industry professionals helps open future career opportunities.
By doing this, trainees gain valuable industry insights while contributing meaningfully to the hotel's success.
What are some trends you see impacting the hospitality industry?
Some key trends shaping the industry include:
Sustainability & Eco-conscious Operations – Guests prefer eco-friendly hotels with waste reduction initiatives and energy-efficient practices.
Technology Integration – AI-driven housekeeping, automated check-ins, and smart room controls enhance guest convenience.
Personalized Guest Experiences – Data-driven insights help tailor services based on guest preferences.
Health & Hygiene Standards – Post-pandemic, enhanced cleaning protocols and wellness-focused hospitality remain a priority.
Multi-skilled Workforce – Cross-training employees in multiple roles improves efficiency and cost-effectiveness.
Two things would you like to change in the industry.
Enhanced Employee Well-being & Work-Life Balance – Hospitality professionals work long hours, and there is a need for better schedules, mental health support, and career growth opportunities.
Greater Investment in Training & Development – Continuous learning programs, leadership training, and skill enhancement initiatives can improve service standards and employee retention.
What can we expect in the coming year?
In the coming year, the industry will continue evolving with a stronger focus on sustainability, digital transformation, and personalized hospitality experiences. For OBLU Nature Helengeli, we aim to enhance our eco-friendly initiatives, introduce innovative guest engagement programs, and further optimize operational efficiency. With evolving guest expectations, we will continue prioritizing exceptional service, cost control, and a people-first approach to hospitality.
