What technical and soft skills do you see gaining prominence in hospitality roles?

As we look ahead, it's clear that a combination of technical and soft skills will be essential for success in hospitality. On the technical side, in-depth knowledge of market trends and specific roles will be highly valued. Meanwhile, soft skills like honesty, personal relationships, and assurance of service tenure will become increasingly important.

How is your organization fostering skill development among employees?

We're committed to helping our employees grow and develop. That's why we've launched the Eklavya program, an 18-month management trainee initiative. This comprehensive program includes training in core departments, exposure to other major departments, and regular evaluations. We're excited to see our employees thrive and take on leadership roles.

Can you share insights into leadership qualities that will be critical in the hospitality industry in 2025?

As the hospitality industry continues to evolve, leaders will need to stay ahead of the curve. This means being informed about the latest trends and technological advancements, such as AI. But it's not just about staying informed – leaders will also need to be adaptable, innovative, and strategic thinkers

Are there any unique hiring trends or practices you’ve noticed for the upcoming year?

We're seeing some exciting trends emerge in hospitality hiring. From a focus on workforce demographics and diversity to an emphasis on employee wellbeing and tech proficiency, there are many areas where companies can innovate and improve. We're also seeing a shift towards digital recruitment and a greater commitment to skill development and career growth.