Beyond the flavours, a successful dining experience is a multi-sensory journey. A captivating first impression is crucial, with diners expecting an atmosphere that is visually appealing, acoustically inviting, and perhaps subtly scented. Exceptional service, the personality of the space are integral elements that contribute significantly to the overall impression and the long-term recollections.

Delivering excellence with authenticity & simplicity At La Uppu, our all-day-dining restaurant at Grand Mercure Mysore, we firmly believe that true excellence essentially means mastering the basics and fundamentals, in which perfection can be found in the minutest details. The notion of authenticity connotates honesty, a promise of truth and the absence of deception to establish trust, is especially significant at an all-day fine dining restaurant. When we discuss simplicity, we understand that it finds home in the omission of artifice and elimination of complexity to leave an idea at its purest form. Together, these principles form a path where clarity, honesty, and craftsmanship come together to create something truly exceptional.

Ambiance

When we envision the ambiance we would like to set at our outlets, such as the sophisticated charm of La Uppu or the relaxed vibrancy of By the Blue, we grasp the necessity of orchestrating the tone for any occasion or event. The environment should elicit the desired emotions from the minute a guest walks in, whether it’s the anticipation of a fine dining experience or the casual enjoyment of a poolside cocktail.

Crafting a hospitable environment at restaurants is a skill. The key lies in – lighting that effectively sets the mood, music that is pleasing and fitting to the occasion/ambiance, and thoughtfully arranged seating that makes everyone feel comfortable. The lighting can be soft and warm creating an intimate atmosphere, it can also be brighter to energize a more casual, amicable environment. The music has to seamlessly weave with the aura of the dining area; whether it’s the elegance of jazz, the comfort of soft acoustics, or the lively energy of upbeat tunes too. The deliberation over the seating arrangements are also of great aesthetic significance as it ensures comfortable seating options that are spacious, in accommodation of privacy as well as several group sizes. The harmonisation of these components are what cultivates an inviting space to our dining areas, whether it’s the elegant setting of La Uppu or the relaxed atmosphere of By the Blue.

Entertainment – the theatre of dining.

Guests are drawn to exquisite dining experiences by their desire for unforgettable moments and meaningful connections. At La Uppu, we believe this often alludes to being transparent with the theatrical aspects of cooking.

Guests can enjoy witnessing the culinary process firsthand and be entertained by the artistry of cooking in the open kitchen at La-Uppu. The transparency entices a sense of curiosity, enabling diners to visualise the meticulous preparation and skill gone into the dishes they consume. Not only does it help our guests deepen their understanding of the entire artistry of gastronomy, but also makes the relationship with the meal more memorable for them.

Listening to our guests

Extremely valuable insights on our services can be provided by utilising powerful tools such as feedback and data, however it can be challenging to apply it benevolently and objectively. As part of providing wonderful service, we consciously take measures upon receiving any feedback and develop ideal practices to constructively implement it.

Harboring a system of open communication is one of the key procedures that entail training the staff to actively listen to our guests during their service. Our commitment towards establishing an environment in which feedback is welcomed as well as used to enhance guest experience takes precedence. This will ensure that data and feedback are harnessed to drive meaningful action and growth.

Making memories

At the heart of every dining experience lies the memories created. We strive to elevate the guest experiences with a premium flair whether it’s the refined cuisine at our restaurants or the relaxed atmosphere at our Poolside Bar By the Blue, by blending high-quality local ingredients along with the traditional cooking techniques with traditional service rituals.

This amalgamation reconnects the guests as well as locals with the deep-rooted cultures in a refreshing manner. Each dish is a journey that provokes nostalgia by means of flavors, textures, smells, and sounds. By engaging all the senses, we create those deep emotional bonds with culture & its history again, evoking the comforting sensation of memories crossing time, while each guest goes through the whole essence of the tradition while embracing culinary modernity.

Encourage healthy & sustainable habits

Apart from appeasing the appetite of our beloved guests, we place importance on the sustainability and health aspects behind preparing these dishes at all our outlets. We promote the use of organic and seasonal products in our cooking. We tend to favour brands that incorporate a human touch, and that also respects the health of the producers, consumers and the planet. One of our priorities is to minimize the environmental impact and to use eco-friendly packaging with no single-use plastic principally incorporated at all our outlets. Providing our guests with specific diet friendly options and educating our staff about products and healthy options are also ways of encouraging healthier and sustainable habits.

Author: Pradip Kumar Pani, Executive Chef, Grand Mercure Mysore