The owner-management company relationship is an important one for the hospitality sector. And, with most large hotel companies—national and international — in the country aiming to become asset light eventually, the owners are their first customers so to say.

ET Hospitality spoke with Arindam Kunar, Vice President – Operations at Fortune Park Hotels, a wholly owned subsidiary of ITC Ltd and a member of ITC’s hotel group. The company runs 53 hotels across 47 cities in India

Fortune Park Hotels’ sales and marketing team has been able to garner business for a few hotels, who are operating at almost full capacity, but in a totally hygienic and sanitised manner with strict protocols, Kunar informed.

When it comes to employees, the company sees this period as a great opportunity to re-integrate, ideate and upskill ourselves and get market ready for the aberrant times that lie ahead of us.

While some of our hotels have had to abide by the closure directives of their state governments, many are operational and extending 'Work from Hotel' facilities to various companies at this time, while firmly adhering to the safety and hygiene guidelines laid down by the WHO and multifarious government bodies